2. Health Care Quality Resource Center http://www.in.gov/isdh/24555.htm Healthcare Associated Infections Resource Center http://www.in.gov/isdh/24769.htm

3. Establish /Develop /Implement / Maintain Identify/ Control/ Prevent /Educate Investigation /Surveillance

4. DESIGNATED STAFF EDUCATION PROGRAM QUALITY ASSURANCE / PERFORMANCE IMPROVEMENT PROGRAM

5. Observation Interview Record Review

6. Techniques / Procedures Environment Equipment /Supplies Personnel

7. Residents, patients, or clients Staff Family, caregivers, volunteers

8. Policies & Procedures Education Programs Medical Records Employee Records Logs

9. Education and Quality – Nancy Adams – nadams@isdh.in.gov 317-233-7480nadams@isdh.in.gov Home Health, Hospice & ESRD Joyce Elder – jelder@isdh.in.gov 317-233-7485jelder@isdh.in.gov Hospitals & ASC – Ann Hamel – ahamel@isdh.in.gov 317-233-7487ahamel@isdh.in.gov Long Term Care Debbie Beers – dbeers@isdh.in.gov 317-233-7067dbeers@isdh.in.gov Gina Berkshire – gberkshire@isdh.in.gov 317-233-7497gberkshire@isdh.in.gov – Brenda Buroker – bburoker@isdh.in.gov 317-234-7340bburoker@isdh.in.gov – Kim Rhoades – krhoades@isdh.in.gov 317-233-7289krhoades@isdh.in.gov

10. THANK YOU