1. Pack Company Procedures

2. Accepting a HIP request from a supplier Allocating the Component Providers Sending the instruction through to the Component Providers Navigation through the HIPSworld menus Completing the Sales Statement and Index Uploading Documents Compiling the completed HIP Ordering a printed copy of the HIP *** NB, Adding a HIP onto HIPSworld is covered in the Agent Supplier Guide. This guide should also be read by Pack company users. Scope of these Procedures

3. Logging On Enter your email address and password to login This website will be branded

4. Accepting a HIP Request From the Pack Company menu, select Awaiting Authorisation

5. Start the Instruct Provider Process The next screen lists the requests pending acceptance: Select one from the list Click on View on the left

6. View Details Work through the menu on the left of the screen to view details of the seller and the property Go to the Supplier Notes menu and add any relevant notes for the component providers

7. Instructing Component Providers – The HIP Provider NB If any part of the seller’s name details are found to be incorrect, they cannot currently be changed after the instruction has been accepted and sent to the providers. The instruction must be aborted and started again prior to this stage if amendments are necessary.

8. Surveyors Click on the word Select to select the required SURVEYOR (multiple surveyors can be listed with local or nationwide coverage) Add additional Notes if required Click NEXT or click on Legals on the left menu Select EPC/HCR from the menu on the left or click on Next

9. Legals Select the Law Firm Add additional Notes if required Click NEXT or click on Searches on the left menu

10. Searches Select the Search Provider Add additional Notes if required Click NEXT or click on Confirmation on the left menu

11. Confirmation Check that the providers chosen are correct Check the box to agree the Terms and Conditions – this will bring up another box in which you will be able to add an additional charge if necessary – see next screen

12. Confirmation Screen - Contd Additional Charges and Modified Fees Modify Provider Fees If the user also has the role Can Change Provider Fees (see Admin guide) they will have a link available named Modify Provider Fees. Selecting Modify Provider Fees will display the following screen which allows the user to modify each of the Providers’ configured charge fees if necessary. Enter any additional charge as necessary, with a description

13. Confirmation Screen - Contd Modify Provider Fees  Enter values  Enter a Reason for the change – this is a required field  To Cancel the Provider Fee Charges, hover the mouse over the words ‘Cancel Provider Fee Charges’ and click  Select Finish. The following input boxes will be displayed:

14. Viewing HIPs – The HIP Company

15. Viewing the Progress of HIPs ‘TRAFFIC LIGHT’ colour boxes indicate component STATUS Click View (left hand side) to view components and build HIP Return to the Pack Company, Awaiting Authorisation menu Change the HIP Status field to Transaction Processing Click on the Search button on the right

16. View Details All details regarding the selected HIP are viewable on the next screens, including providers, pack documents, property details and ledger view Edit information To edit information click on the Edit button on the left of the screen just above the tabs Edit boxes will appear for you to apply changes Click on Save (circled) Click on Toggle Status/Names button (near Edit/Save) to see the Provider names

17. Toggle Status By clicking on Toggle Status the details above will change to the names and email addresses for the Component providers Click on the email address to generate an email to the provider

18. View Details- contd Use the tabbed areas (circled) to view more detail The screen defaults to Included Documents – see next screen If documents meet requirements of HIP select the COMPILED HIPS tab Information Tabs

19. Tab 1 - Included Documents The required documents for this HIP are listed in the Documents Description area of the same screen. NB: on the right of this area above, the date that the document was uploaded is visible. The column next to this details the number of times that the document has been viewed. To upload a document, click on the green link on the left of the document name This will open a dialogue box on top of this screen – see next slide To view a document that has already been uploaded, click on the icon in the same column This will open a dialogue box, click on the Download Now button at the bottom

20. Tab 1 (contd) Upload Document to HIP The following screen appears: Click on the Browse button (circled) Select the document to upload Click Finish

21. Tab 1 (contd) Generate Index When all documents have been uploaded for a particular case, click on the Generate Index link (circled) to produce an index for the pack of documents

22. Tab 2 - Compiled Hips Building HIPs NB: The HIP must show a ‘Ready to Market’ status Click HIP Builder to assemble pack

23. Building HIPs - contd In the screen that appears, click Next

24. ! IMPORTANT ! All documents to be included in the HIP must be checked carefully before downloading and sending to print.

25. Building HIPs - contd In the next view, all documents are displayed for checking Delete documents if necessary by clicking on the Red X icon Move to Pending by clicking on the Blue P icon Click on Finish to compile the Hip The HIP has now been assembled and is available for Download

26. Place Print Order Still in the Compiled HIPs tab: Click on the Place Print Order link (circled) In the screen that appears, click on Save Only Click on Save and Submit to send the request to the printers

27. Tabs 3, 4 and 5 Not Included Documents: Any other documents that have been provided, eg a seller’s guarantee, can be scanned and, if not required in the pack, can be stored in this section. Provider Notes: Any notes can be entered on this screen, which will be visible to the supplying agent as well as the pack company. Contacts and Property: This shows details of the transaction and of the component providers: NB Depending on your access level, a number of fields can be edited using the Edit button Providers can also be changed at this stage

28. Tab 6 – Ledger View Standard charges are displayed Additional charges and fees can be added using the links (circled) For more detail on adding extras and print charges, see the HIPsworld Ledger View helpsheet

29. Reports are available to aid HIP Provider Management Compiled HIPs can be branded, printed and delivered END