1. CSU CBE Seminar Professional Work “Across the Pond” Dr. Doug Aldrich Dr. Doug Aldrich CFM, IFMA Fellow CFM, IFMA Fellow

2. Two Dimensions People: their culture, customs and your relationships to them People: their culture, customs and your relationships to them Projects: mutual goals, well-done tasks and bona-fide results through professional skills and respect Projects: mutual goals, well-done tasks and bona-fide results through professional skills and respect

3. The Challenge

4. Language English for business/technology English for business/technology Local words (100) + calculator Local words (100) + calculator Legal papers and negotiations Legal papers and negotiations Pace, jargon and slang Pace, jargon and slang

5. Behaviors Read history, culture and customs Read history, culture and customs Know and rely kindly on your host Know and rely kindly on your host Understand and practice do’s-dont’s Understand and practice do’s-dont’s Use ears and mouth in that proportion Use ears and mouth in that proportion

6. Getting Along - 1 Business Practices Business Practices –Language courtesies –Metric measures –Introductions and small talk –Questions first, then answers –Body language

7. Getting Along - 2 Impressions Impressions –Dress, men and women –Business cards and titles –Foods and drink –Courtesies and gifts –Awake and alert

8. Communications Writing Writing –Better for understanding –Documentation –Emails Speaking (slow and loud) Speaking (slow and loud) Telephone (hours) Telephone (hours)

9. Meetings - 1 Confirm goals Confirm goals –Technology, costs and timing –Roles and responsibilities Planning Planning –Options and benefits –Decisions

10. Meetings - 2 Actions and expectations Actions and expectations –Technical and piloting –Regulations and acceptance Approvals (who and when) Approvals (who and when) Plant tours (QC and safety) Plant tours (QC and safety)

11. Meetings - 3 Tools Tools –Agendas and minutes –Charts and diagrams Techniques Techniques –Discussions –Conflict resolution –Decisions

12. Project #1: Belgium Preceded by strategic planning and lab consolidations Preceded by strategic planning and lab consolidations Followed by A/E selection, concepts, and design/engineering with costs Followed by A/E selection, concepts, and design/engineering with costs Supervised construction, safety, Supervised construction, safety, start-up and move-in. start-up and move-in.

13. Linking........challenges Languages (bi- or tri-lingual) Languages (bi- or tri-lingual) Communicating value Communicating value Common beliefs Common beliefs Complex plans/budgets Complex plans/budgets Boredroom Boredroom

14. Challenges: Belgium Significant changes (offices and locations, HVAC and sharing labs) Significant changes (offices and locations, HVAC and sharing labs) Influences of “two countries” Influences of “two countries” Quality of services, materials and construction work Quality of services, materials and construction work

15. Resolutions: Belgium Piloting of offices people could try Piloting of offices people could try Value of sharing equipment and spaces seen by management Value of sharing equipment and spaces seen by management AC in labs, tempering in offices; non- operable windows but smoking room AC in labs, tempering in offices; non- operable windows but smoking room

16. Warning! “Even if you’re on the right track, you can still get run over by the train.” over by the train.”

17. Results: Belgium High degree of satisfaction by all users in post-occupancy audits High degree of satisfaction by all users in post-occupancy audits Excellent customer perceptions as development and training facility Excellent customer perceptions as development and training facility Significantly improved productivity Significantly improved productivity

18. Project #2: China Preceded by assessment, needs analysis and site plan Preceded by assessment, needs analysis and site plan Managed selections, documents, estimating and approvals Managed selections, documents, estimating and approvals Oversaw bidding, construction, safety, start-up and move-in Oversaw bidding, construction, safety, start-up and move-in

19. Coda “The true way of thinking about and dealing with the future is to plant trees.....under whose shade you do not expect to sit.”

20. Challenges: China Relationships Relationships Supply of goods and services Supply of goods and services American business methods American business methods Construction quality and safety Construction quality and safety

21. Resolutions: China Appreciation but insistence on rules and expectations Appreciation but insistence on rules and expectations Vendor and contractor selection and documentation Vendor and contractor selection and documentation Correction of unsatisfactory and unsafe work and practices Correction of unsatisfactory and unsafe work and practices

22. Coda “The true way of thinking about and dealing with the future is to plant trees.....under whose shade you do not expect to sit.”

23. Results: China Admired for DC’s first lab in PRC Admired for DC’s first lab in PRC First-time quality approval First-time quality approval Respect for knowledge and ethics Respect for knowledge and ethics Appreciation for USA approaches Appreciation for USA approaches

24. Lessons Consensus takes time and work Consensus takes time and work History and cultural do influence History and cultural do influence Results and the journey count Results and the journey count Respect is earned Respect is earned

25. It’s a Small World It’s a Small World