1. IIABA / Swiss Re Corporate Solutions E&O Programs Conference May 19-20 | St. Louis, Missouri

2. 2 IIABA / Swiss Re Corporate Solutions E&O Programs Conference Tuesday, May 19 - Morning 2 TimeTopicPresenter 7:30 a.m.Breakfast Opens - Served until 8:30 am 8:00 – 8:20 a.m.Opening Comments/Program Updates (20 min.)Sabrena Sally 8:20 – 8:45 a.m.2014 Program Results - Actuarial (25 min.)Matt Elliott 8:45 – 9:05 a.m.Jupiter/CI BIZ/Policy Decisions Updates (20 min.).Wayne Merrill 9:05 – 9:25 a.m.FIDO Updates (20 min.)Dick Schmidt, Mark Wolf 9:25 – 9:45 a.m. Pop-up Topics and Questions from Administrators (20 min.) Jenn: Addressing Liberty Mutual Concerns (15 min.) Jim: 5 Items to Help you with your Audits (5 min.) SRCS Staff 9:45 – 10:00 a.m.Coffee Break (15 min.) 10:00 – 11:00 a.m.Claims Updates (1 hr.) Robin Lafollette, Nicole Yarbrough, Ellen McCarthy, Jim Redeker 11:00 – 11:30 a.m.Claims Discussion Topics (30 min.)Sandy Goffstein, Missouri Defense Counsel 11:30 – 11:40 a.m.Stretch Break (10 min.)

3. 3 IIABA / Swiss Re Corporate Solutions E&O Programs Conference Tuesday, May 19 - Afternoon 3 TimeTopicPresenter 11:40 – 12:00 p.m. We hear you! (20 min.) Acquisitions and Merger supplement updates EPL No application Risk Management credit changes INCONCERT documentation changes Susan Dowdall 12:00 – 1:30 p.m.Lunch and Group Activity (1.5 hrs.) 1:30 – 1:45 pmEase of Doing Business Projects – Update (15 min.)Sabrena Sally 1:45 – 2:45 p.m.Application Processing Workout – "Now" VS. "What If?" (1 hr.) State groups assigned in advance. Discussion: Map current process/brainstorm around friction points/write up findings. 2:45 – 3:00 p.m.Share Ideas from Processing Workout (15 min.) Representative from each group present, from their table or from podium, high points of their discussion. 3:00 – 3:15 p.m.Coffee Break (15 min.) 3:15 – 3:40 p.m. IIABA Pop-up Topics and Questions from Administrators (25 min.) Mark Wolf/IIABA Staff 3:40 – 4:20 pm. SRCS Pop-up Topics and Questions from Administrators (40 min.) Wayne: How to handle an issue when it isn't in E&O Happens (15 min.) Shirley: Vanishing Deductibles (10 min.) Louise: Goodwill Payments (15 min.) SRCS Underwriters

4. 4 IIABA / Swiss Re Corporate Solutions E&O Programs Conference Tuesday, May 19 – Afternoon/Evening 4 TimeTopicPresenter 4:20 – 5:00 p.m.Activity To Be Announced (40 minutes)SRCS Underwriters 5:00 – 6:00 p.m.Cocktail Reception (1 hr.)Hosted by A. J. Wayne & Associates 6:00 – 6:10 p.m. Group Gathers in Lobby to Board Buses for: Saint Louis Science Center http://www.slsc.org/ 6:10 - 6:30 p.m. Buses Depart at 6:10 for 6:30 arrivalPlan your visit: http://www.slsc.org/slsc-mobile-app 6:30 – 9:00 p.m. Tour Planetarium on your Own, Scavenger Hunt and Open Barhttp://www.slsc.org/planetarium 7:30 – 8:30 p.m. Buffet Dinner and Live Narrated Star Show 9:00 p.m. Buses Begin to Depart for Hotel

5. 5 IIABA / Swiss Re Corporate Solutions E&O Programs Conference Wednesday, May 20 - Morning 5 TimeTopicPresenter 7:30 a.m.Breakfast Opens, served until 8:30 8:00 – 8:25 a.m.FSIC Updates/New Form/Agency Alliances (25 min.)Stewart Brettingen, Gary Keener, Randy Wood 8:25 – 9:25 a.m. SRCS Pop-up Topics and Questions from Administrators (1 hr.) Annette: Breach of Data updates (20 min.) Terri: How to explain losing experience credit for expense only claims (10 min.) Lee: Insured vs. Insured (15 min.) Art: SRCS vs. WIC marketing stance (15 min.) SRCS Staff 9:25 – 10:00 a.m. IIABA Pop-up Topics and Questions from Administrators (35 min.) Mark Wolf/IIABA Staff 10:00 – 10:15 a.m.Coffee Break (15 min.) 10:15 - 10:40 a.m.What's Planted in your Garden? (25 min.) SRCS Underwriters –Creating a strategic plan to capture larger agencies/identify tactics/timeline planning. 10:40 – 11:05 a.m.Re-Mark-etable Agency Visits (25 min.)Mark Shackelford 11:05 – 11:30 a.m.Post Marketing Call/Quoting – What comes next? (25 min.)SRCS Underwriters 11:30 – 11:45 a.m. Final Q&A, Meeting wrap-up (15 min.)Sabrena Sally

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