1. Facilities Management and Design
Chapter 2
Hospitality Facilities Management Tools, Techniques, and Trends

2. Types of Maintenance Routine Preventive Guestroom Scheduled
Emergency/breakdown
Contract

3. Maintenance management systems goals
Handle maintenance needs effectively and efficiently
Record essential information
Establish standards of performance
Provide feedback to management

4. Forms and documents Work/repair order Work order log Operating manuals
Equipment data cards
Equipment maintenance log cards
Room data cards inventory records

5. Preventive Maintenance(PM) programs
PM Schedules
Critical elements of facilities
Inspection, cleaning, lubrication
Smooths the workload
Rooms checklist
PM Instructions
Equipment suppliers and manufacturers
Trained/experienced workers
Professional/ technical organizations
MSDS’s

6. Equipment and building documentation
Equipment specs
Equipment manuals
Control schematics
Building plans
Building specifications
Structural
Mechanical
Electrical
Specialty systems

7. Maintenance emergencies
Maintenance staff phone list
Night staff emergency training
Relationships w/ contract maint. & cleaning agencies
Backup systems
Redundant backups
Spare parts

8. Contract maintenance services
Insurance
Specific term
Right to cancel
Non-performance penalty
Contractor v. employee/ agent
Non-assignable
Detailed spec’s and fee schedule
Short term

9. Facilities management technologies
Systems controls
Paperwork replacement
Dispatch management
Interdepartmental coordination
Parts/ inventory control
Data collection
Space allocation
Internet/ WAN networking

10. POM and utilities budgeting & costs
Salaries, wages and benefits – 50% of POM
Contract maintenance
Rubbish collection
Utilities
Budgeted vs actuals
ID problems symptoms
Compare expenses w/ revenue
p/U here on thursday

11. Capital projects and renovations
Small Properties
Replace equipment
Supervise/coordinate installation
Coordinate w/ corporate headquarters
Large Properties
Perform entire project
Act as general contractor

12. Facilities Benchmarking
Quantifiable standards of quality
Based on comparison
Internally similar periods
Externally similar size, scope, nature

13. Personnel issues Job Qualifications – B.F.O.Q. OTJ training
Productivity
Certification