1. SnapDial 2009 Product presentation

2. Introduction Doc.No.: ASE/APP/PLM/ 0155 / EN

3. Overview Personal Productivity with Computer Telephone Integration for Integration into existing IT landscape Office and Contact Center environments Synchronous and asynchronous business communication All industries and business areas Doc.No.: ASE/APP/PLM/ 0155 / EN

4. Topology PBX 1 PBX 2PBX 3 CTI Server Snapware Server LAN Applikation Server Doc.No.: ASE/APP/PLM/ 0155 / EN

5. Overview SnapDial GUI Incoming call Call Reminder Call List Phone Journal SnapDial Bar Integrated Directory (OTD) Snap-In Modules Doc.No.: ASE/APP/PLM/ 0155 / EN

6. SnapDial Gui Comfort telephone Doc.No.: ASE/APP/PLM/ 0155 / EN

7. SnapDial Gui #1 Menu bar Toolbars Telephony Action Buttons Phone status field Number field List boxes Doc.No.: ASE/APP/PLM/ 0155 / EN

8. SnapDial Gui #2 SnapDial GUI is displayed on PC screen Intuitive use Internal phone directory Logging Initiate calls with a mouse click Doc.No.: ASE/APP/PLM/ 0155 / EN

9. SnapDial bar Doc.No.: ASE/APP/PLM/ 0155 / EN

10. Own extension: Navigator 1 1.Telephony buttons: Consultation call Transfer Conference Alternate 2.Status display: Log on to Snapware Call Forwarding 3.Action buttons: Stop SnapDial Access to favourite list (list of the most frequently dialled numbers) Doc.No.: ASE/APP/PLM/ 0155 / EN

11. Eigene Nebenstelle: Navigator 2 3.Action buttons: Access to Snapware Phone Journal 4.Represents own extension: Available, click on the button to dial a number or to search within the online directory Phone is ringing, internal call Phone is ringing, external call Busy, click on the button to end the call 5.Dial / Search Field Doc.No.: ASE/APP/PLM/ 0155 / EN

12. SnapDial bar Own extension is displayed as “navigator” Display of phone status for own phone Functional buttons make phone functions transparent Simplified phone handling Individual configuration or “read only” mode for the Snapware team bar profile Doc.No.: ASE/APP/PLM/ 0155 / EN

13. Incoming call Doc.No.: ASE/APP/PLM/ 0155 / EN

14. Caller identification – Configuration example Incoming call InternExtern Active Directory via LDAP interface Access data base with internal numbers SAP R/3 data Exchange global folder MS Outlook personal contacts Doc.No.: ASE/APP/PLM/ 0155 / EN

15. Incoming call 1 Automatically matches the telephone number with entries in the address databases All relevant information is available on the PC screen Doc.No.: ASE/APP/PLM/ 0155 / EN

16. Incoming call 2/3 Caller identification even for second incoming calls Active control with drag & drop Answer Alternate Reject the call Transfer to voicemail Doc.No.: ASE/APP/PLM/ 0155 / EN

17. Incoming call 2 Caller identification are even available when call is transferred from your colleague Caller identification for original called party Generate and send a phone message to colleague during call or after hang-up Doc.No.: ASE/APP/PLM/ 0155 / EN

18. Call scheduling Never forget a call Doc.No.: ASE/APP/PLM/ 0155 / EN

19. Call reminder 1 Reschedule unsuccessful calls Caller information automatically filled in Includes a call reason for later reference Automatic call reminder on screen Doc.No.: ASE/APP/PLM/ 0155 / EN

20. Call reminder 2 Pop-up-window at scheduled time No workflow interruption Initiate the phone call with a mouse click Doc.No.: ASE/APP/PLM/ 0155 / EN

21. Call list Convenient overview of all scheduled calls Displays scheduled date/time and call reason Call reason also in the far future available Doc.No.: ASE/APP/PLM/ 0155 / EN

22. Phone journal Complete logging Doc.No.: ASE/APP/PLM/ 0155 / EN

23. Phone journal Continuous logging of all phone calls All phone calls can be traced Logs all calls also when the client PC is turned off Filtering possible with buttons Doc.No.: ASE/APP/PLM/ 0155 / EN

24. Phone journal Filtered display Show/Hide completed calls Show/Hide not completed calls Show/Hide incoming calls Show/Hide outgoing calls Show/Hide internal calls Show/Hide external callsn Doc.No.: ASE/APP/PLM/ 0155 / EN

25. OTD Integrated address book Doc.No.: ASE/APP/PLM/ 0155 / EN

26. Integrated directory 1 Comfortable LDAP-based telephone directory Fast search for last name, first name, phone number or organization Maintenance of personal and public entries Direct access to data of an existing LDAP-Server through OTD-Client Doc.No.: ASE/APP/PLM/ 0155 / EN

27. Integrated directory 2 Telephony-features: dialling, caller identification, call scheduling Caller identification through LDAP Automatic Pop-Up of the fast- logging-mask when caller number is not being identified Doc.No.: ASE/APP/PLM/ 0155 / EN

28. Administration Doc.No.: ASE/APP/PLM/ 0155 / EN

29. Administration 1 Administration for multiple servers Possibility of administration for multiple servers If the environment consists of several servers, they may exchange user and configuration data online Avoids redundant administration Integration into Windows Active Directory Services ADS Configuration of user data directly within the ADS administration tool Automated transfer to the Snapware server user administration Centralized administration of user data via ADS Import possibilities Import of user information from LDAP-based directory systems Import of user information from ASCII file, manual or periodically Doc.No.: ASE/APP/PLM/ 0155 / EN

30. Administration 2 Doc.No.: ASE/APP/PLM/ 0155 / EN

31. Administration 3 User configuration and Snapware server administration via web Simple back up and restore of the system configuration from any work station Simultaneous access by several administrators Centralized configuration of all servers Flexible user administration by combining user profiles and authorizations into containers and assignment to user groups, e.g. to an entire department Enhanced search and filtering mechanisms deliver a distinct and more ergonomic overview for installations with large user numbers Doc.No.: ASE/APP/PLM/ 0155 / EN

32. Integration options Lotus Notes, MsOutlook, Groupwise Doc.No.: ASE/APP/PLM/ 0155 / EN

33. Lotus Notes Doc.No.: ASE/APP/PLM/ 0155 / EN

34. Outgoing call Initiate the phone call with a mouse click Select from all stored numbers of the target person Doc.No.: ASE/APP/PLM/ 0155 / EN

35. Call reminder Generate call lists with a mouse click Automatically presentation on the screen at rescheduled time Doc.No.: ASE/APP/PLM/ 0155 / EN

36. Journal Further caller information can be displayed with a mouse click The call-back is possible directly out of the journal Possibility to schedule phone calls Doc.No.: ASE/APP/PLM/ 0155 / EN

37. Microsoft Outlook Doc.No.: ASE/APP/PLM/ 0155 / EN

38. Outgoing call List box with all available telephone numbers Selected contact Doc.No.: ASE/APP/PLM/ 0155 / EN

39. Call reminderAnruferinnerung Creating call lists using the call reminder functionality in Outlook Automated presentation on the screen at rescheduled time Possibility to enter a call reason as a reference at the scheduled call time Doc.No.: ASE/APP/PLM/ 0155 / EN

40. Journal 1 All incoming and outgoing calls are logged centrally and displayed on the client in a separate Outlook folder The call journal can also be displayed in scale format by day, week or month Doc.No.: ASE/APP/PLM/ 0155 / EN

41. Journal 2 SnapDial – Journal offers detailed information on: Caller Originally called person Date/Time/Duration Person who picked the call Distinction: inbound/outbound - call Doc.No.: ASE/APP/PLM/ 0155 / EN

42. Options Personalized Microsoft Outlook pop-up configuration: successful identification of the caller creates an immediate pop-up … or creates an ‘on demand pop-up’ unsuccessful identification offers to create a new contact in MS Outlook Call date and time are written into the contact record for future reference Doc.No.: ASE/APP/PLM/ 0155 / EN

43. Novell Groupwise Doc.No.: ASE/APP/PLM/ 0155 / EN

44. Main window Button opens the online directory Telesnap telephony buttons Doc.No.: ASE/APP/PLM/ 0155 / EN

45. Address book Drag contact into the right window and confirm with „OK“ The „Dial number“ dialogue pops up Chose from the available phone numbers Initiate the call with „OK“ Button in the main window terminates the call Possibility to select from several online directories Doc.No.: ASE/APP/PLM/ 0155 / EN

46. Call reminder Use in the main window, to schedule new calls Doc.No.: ASE/APP/PLM/ 0155 / EN

47. More information Doc.No.: ASE/APP/PLM/ 0155 / EN

48. SnapDial - Snapware SnapDial: NO Team Collaboration NO Presence Management NO web functionality NO XML-based telephony with IP- phones NO Calendar Server Snapware: Team Collaboration (monitoring and navigation of the extensions of team members through Team Bar) Presence Management (Configuration of call forwarding through different profiles) Web access possible XML telephony with IP-phones possible Calendar Server Integration Doc.No.: ASE/APP/PLM/ 0155 / EN

49. System requirements - Server Supported operating systems: Microsoft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1 For redundant supply of the system data base: Microsoft SQL Server 2005 (optional) Hardware: CPU 2 GHz, 2 GB RAM, 10 GB disk space, 100 Mbit network adapter Server administration Supported Web browser: Microsoft Internet Explorer Ver. 6.0 SP1 Doc.No.: ASE/APP/PLM/ 0155 / EN

50. System requirements - Client Supported operating systems: Microsoft Windows 2000 Professional or Server SP 4, Microsoft Windows XP Professional, Microsoft Windows Vista 32 Bit and 64 Bit, Microsoft Windows 7 32 Bit and 64 Bit Microsoft Windows 2000 Terminalserver, Windows 2003 Terminalserver Citrix Metaframe 1.8, Citrix Xpe, Citrix Presentation Server 3 and 4 Hardware: PC with at least 300 MHz CPU, 128 MB RAM, 100 MB disk space, network adapter Doc.No.: ASE/APP/PLM/ 0155 / EN

51. Benefits Increased customer satisfaction Increase of employee motivation Efficient workflow Best internal communication Combination of existing communication tools Efficient in- / outbound-communication Higher benefits from existing infrastructure Increase of efficiency Doc.No.: ASE/APP/PLM/ 0155 / EN

52. Contact Telesnap EVERYWHERE Do you want to know more ? www.telesnap.com Or just contact us: Fon: +49(0)711 90 66 88 11 Fax: +49(0)711 90 66 88 8 E-Mail: contact@telesnap.com Doc.No.: ASE/APP/PLM/ 0155 / EN