1. Keys to Post- Implementation Tech Success #13NTCpost Missy Longshore @mflongshore Longshore Consulting

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3. How To Vote via Texting 1.Standard texting rates only (worst case US $0.20) 2.We have no access to your phone number 3.Capitalization doesn’t matter, but spaces and spelling do TIPS EXAMPLE

4. Don’t forget: You can copy- paste this slide into other presentations, and move or resize the poll.

6. Rescue the Project Fire the consultants User group Listen to users

7. Rescue the Project: Example RFP for new consultants Find internal allies & naysayers for user group Assess and prioritize the projects of each team Manage expectations

8. Sample User Group Feedback from teams New features Decisions Training opportunity: staff trains each other http://www.nicil.org/

9. Benchmarking What are peer organizations doing? Have program staff talk with program staff at the other organization. Have them get the real picture.

10. Benchmarking Example Met a peer organization at a conference Connected program staff to the contact at the other organization.

11. Sample Benchmarking Call ABC Nonprofit, which has just implemented the FS Database, will call Save the World Nonprofit, which has been using FS Database for 3 years.

12. Focus on What you Can Do Cost benefit analysis Ask: Who does this serve? Communicate with users: “We are Implementing X on Y timeline b/c of Z”

13. What you Can Do Examples

14. Usability Testing Pre-launch Post-launch Repeat

15. Usability Testing Example We have 5+ document management systems… let’s buy a new one!

16. Sample Usability Testing

17. Communicate with Users Join regular team meetings Have user group members spread the word Multiple mediums: Chatter Email Posters Brown bag lunches http://www.phillipadsmith.com

18. Communicate with Users How do your users want to be communicated with? How do you currently communicate with users?

19. Leverage Resources Spiceworks community for vendor reviews, etc. NTEN, Tech Soup discussions, etc. Twitter Product user groups

20. Don’t forget: You can copy- paste this slide into other presentations, and move or resize the poll.

21. Evaluate This Session! Enter for a chance to win an NTEN engraved mini iPad! Search by session title at www.nten.org/ntc/eval