3. Half time oranges – winning the game from here

5. 10,000+ staff 8,000 volunteers 1,700 career 500+ support staff 10,000+ staff 8,000 volunteers 1,700 career 500+ support staff

6. 436 fire stations 900+ fire appliances 74,000 fire calls per year 436 fire stations 900+ fire appliances 74,000 fire calls per year

7. New Zealand Fire Service Commission Statement of Intent Minister of Internal Affairs The Treasury financial matters Internal Affairs monitoring State Service Commission Contract negation actions

8. Fire Service Act New Zealand Fire Service Commission New Zealand Fire Service Fire Regions, Areas & Fire Districts Fire Station Governance Management

9. 5 guiding principles

10. 1.) Business Planning 1.) Business Planning

11. FromTo

12. Strategy Plan Station Business Plan Workforce Up

13. Environmental Analysis

14. Strategic Plan What are the risks In my patch? How can I manage those risks? How many activities do I do? National Goals PATCH ANALYSIS & LOCAL GOALS ACTIONS SMS TARGETS

15. 2.) Management by data

20. 3.) Training & Progression

21. 4. Business Excellence

22. Leadership

23. Strategic Planning

24. Customer & Market Focus

25. Measurement, Analysis, Knowledge Management

26. Human Resource Focus

27. Process Management

28. Organisational Results

29. Pilot the solution and review Implement the improvement Find the cause of the problem Select the best solution

30. 5.) Success Factors

31. Progress

32. No. of paid stations with a completed business plan 100%

33. No. of volunteer stations with a completed business plan 97%

38. Business planning Management by fact TAPS Business Excellence Success Factors

39. Alignment

40. Future...?

42. Thank you !