1. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study MyAUP Usability Study The MyAUP usability study was designed as an experiment to test student’s knowledge of services through MyAUP and their ability to navigate through the system.

2. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Method An experiment was conducted asking students to perform tasks using myAUP Students were asked to perform a series of five tasks One at a time Continuing from one task to another without going back to the homepage One experimenter recorded the time and number of clicks to complete the task The other experimenter recorded any comments or interesting methods used during the experiment

3. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Method Experiment using task completion

4. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 1: Locate one of your files saved to your personal drive

5. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 1: Locate one of your files saved to your personal drive

6. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 2: Locate your unofficial transcript

7. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 2: Locate your unofficial transcript

8. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 3: Find where you can add printing credit

9. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 3: Find where you can add printing credit

10. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 4: Find your mailbox number

11. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Task 4: Find your mailbox number

12. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Results Average Time for: Task 1: 38.0833333 Task 2: 22.9285714 Task 3: 25.2142857 Task 4: 19.9285714 Average # of Clicks for: Task 1: 5.46153846 Task 2: 6.92857143 Task 3: 6.57142857 Task 4: 2.92857143

13. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Discussion Most of the participants were able to complete the task by reasoning, trial-and-error or searching for the service Tasks are not difficult to complete once they are asked Most participants did not know service existed on MyAUP. Layout of MyAUP needs to somehow make services more obvious to its users.

14. Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study Requirements Requirement 1: Better, more visible organization is needed for the website Requirement 2: Making myAUP files available in all locations and compatible with all computers