1. Business Services: What’s Your Team’s Value Proposition? Presented by Joshua Matlock and Jennifer Seavey Suncoast Workforce – Region 18

2. EDCs Chambers Local Governments Suncoast Workforce “Federal-to-Local Delivery” Job Seekers Community Organizations Employers EMPLOYERS FACE A COMPLEX & CONFUSING COMMUNITY MIX

3. Suncoast Workforce Rebranding OPERATING MODEL MISSION VISION CORE VALUES

4. CLARITY OF MISSION… …TO RECRUIT, TRAIN, AND RETAIN TALENT FOR THE SUNCOAST …LEADS TO FOCUS ON SERVICE… …EMPLOYER SOLUTIONS & CAREER PATHWAYS

5. Organizational Model Workforce Customer = Employers Service Products & Services

6. Workshop Goals Review SW’s Service Delivery Model Define your Business Services value proposition Communicate your value to your customers Align your services to deliver your value

7. What is a Value Proposition? A promise of the value to be delivered and a belief from the customer of value that will be experienced. – www.wikipedia.com

8. Elements of a Value Proposition Target customer Statement of need/opportunity Description of your solution Specific benefits to customer Short, specific and compelling

9. Organizational Model Workforce Customer = Employers Service Products & Services

10. Group Activity 10 Minutes - Work in groups of 4-5 1.Define your customer = employer 2.List the specific needs of your customer 3.List the services you offer to meet these needs 4.Describe the specific benefits/value

11. COMMUNICATE YOUR VALUE PROPOSITION

12. 30 Second Elevator Speech Return to your groups Craft a 30 second elevator speech using the handout as a guide Be prepared to share

13. ALIGN BUSINESS SERVICES WITH YOUR VALUE PROPOSITION

14. Collaborative Partner Job Order Services Recruiting Services Training Services Partner Job Order Services Recruiting Services Standard Job Order Services Three Tiers of Service

15. Tier 3 – Standard Job Order Services Job Opening Publication Candidate Referral Employer Suncoast Workforce

16. Tier 2 - Partner Employer Suncoast Workforce Job Order Services Job Opening Publication Candidate Referral Recruiting Services Candidate Screening & Assessment Interview Scheduling & Coordination

17. Tier 1 – Collaborative Partner Regional Interest Employer Suncoast Workforce Job Order Services Job Opening Publication Candidate Referral Recruiting Services Candidate Screening & Assessment Interview Scheduling & Coordination Training Services Employed Worker Training On-the-Job Training

18. Workshop Goals Review SW’s Service Delivery Model Define your Business Services value proposition Communicate your value to your customers Align your services to deliver your value

19. HOW WILL YOU USE THIS INFORMATION?

20. QUESTIONS

21. Business Services: What’s Your Team’s Value Proposition? Presented by Joshua Matlock, Director – Business Services and Jennifer Seavey, Training Services Supervisor Region 18 – Suncoast Workforce