1. A SYSTEMS APPROACH TO FOODSRVICE OPERATIONS MIKE TURNER FIH IMI LUZERN 9 TH

2. DETECTING A SYSTEM WHAT IS A SYSTEM? CAN FOODSERVICE ACTIVITIES BE SEEN AS SYSTEMS? YES THEY CAN. NO THEY CAN’T!

3. OPEN UNIVERSITY CHECK LIST (1983) IS THERE AN ORGANISED ASSEMBLY OF ELEMENTS OR COMPONENTS? (Structure) DOES THIS ORGANISED ASSEMBLY DO SOMETHING? (Transformation/process) IS THE ORGANISED ASSEMBLY AFFECTED IF ONE OR MORE OF THE ELEMENTS LEAVES THE SYSTEM? (Absence) IS THE ASSEMBLY OF INTEREST TO ONE OR MORE INDIVIDUALS? (Worldview)

4. THE 6 P’s PLATFORM – the basic manifestation of the large system e.g. a cruise ship, resort, theme park, stadium, shopping mall etc. PREMISES – the individual operations located on the platform e.g. restaurants, bars, shops, lounges, bedrooms, pools, spas, etc. PLANT – the equipment found in the platform and premises that carries out the system processes (T’s) e.g. ovens, Gaggia machines, air conditioning, water filtration, service counters etc. PRODUCT – the tangible food and drink offer, comfortable beds, the workout and the intangible offer e.g. a good night’s sleep, feeling better PROCESS – the means used to produce the required outcomes e.g. pilates class, cooking, table service, cleaning, training etc. PEOPLE – those engaged in operating the systems (team) and those benefiting from the system (guests)

5. Assemblies – cities

6. ASSEMBLIES – structure/platform

7. VENTURA - PLATFORM

8. MICHELANGELO

9. VENTURA/LEGEND’SEAS

10. THE GRAND CLASS PLATFORM VENTURA STATISTICS: GRT – 116,000 tons PASSENGER DECKS – 15 DINING VENUES – 10 (5 RESTAURANTS, 5 EATERIES) DRINKING VENUES – 11 TOTAL CABINS – 1,546, OSV – 1,101, BALCONY – 880, max passengers c. 3,500 CASINO, 3 OUTDOOR POOLS WARD (2009)

11. CRUISE PREMISES – EURODAMM, DINING ROOM

12. EURODAMM – SELF-SERVICE RESTAURANT

13. VENTURA – COFFEE SHOP

14. CHAMPAGNE BAR – SAIL AWAY

15. FOOD STORES

16. LIQUOR STORES

17. MAIN GALLEY – THE PASS

18. MAIN GALLEY – BRATT PANS

19. DESSERT SECTION TEAM

20. CARVING THE JOINT OF BEEF

21. SETTING UP THE VODKA BAR

22. THE CASINO

23. WINE LIST ON A TABLET

24. CHICKEN KEBAB

25. ENOMATIC MACHINES

26. CONCLUSION HAVE WE SEEN EVIDENCE OF SYSTEMS? PLATFORM PREMISES PLANT PRODUCT PROCESS PEOPLE