1. The 2005 ResNet Survey Strategic Comprehensive Relevant David Futey, Stanford University Kevin Guidry, ResNet Applied Research Group October 3, 2005 © 2005 David Futey and Kevin Guidry

2. EDUCAUSE Live!2 Introduction Purpose Survey Development Methodology Data Limitations Future Research

3. EDUCAUSE Live!3 Purpose Why do the survey? ResNet Organization’s response to community Absence of research in this area Pilot survey project conducted May 2004: ResNet Security Vulnerability Survey Data collection for longitudinal purposes Baseline survey Develop and refine for future research Collaboration with other organizations

4. EDUCAUSE Live!4 Survey Development ResNet Applied Research Group Kevin Bullard, UNC-Greensboro David Futey, Stanford University Jan Gerenstein, Northern Illinois University Kevin Guidry, University of West Florida Clifton Pee, Azusa Pacific University Other assistance ResNet Steering Committee ResNet Listserv Survey methodology and subject matter experts Northern Illinois University Analysts Cynthia Nelson, Senior Research Associate Eli Vasilopoulos, Research Assistant

5. EDUCAUSE Live!5 Methodology Creating the survey instrument Examined listservs and reviewed other surveys Defining the population Soliciting participation Analyzing results Chi Square test with grouping variables Limited extant data to confirm results

6. EDUCAUSE Live!6 Methodology Survey Instrument: 92 questions (299 variables) in 10 sections Introduction Overall ResNet and IT Responsibilities Staffing Support and Services Network Infrastructure Fees and Budget Security and Policies Challenges Institutional Demographics and Characteristics Conclusion

7. EDUCAUSE Live!7 Oh The Places That Responded!

8. EDUCAUSE Live!8 Is there a ResNet service group?

9. EDUCAUSE Live!9 Who supports residential networks? Number of respondents

10. EDUCAUSE Live!10 Collaborative support of residential networks Number of respondents

11. EDUCAUSE Live!11 What group is responsible for end user support of residents? Between 2000 and 8000 enrolled students Between 8000 and 18000 enrolled students Less than 2000 enrolled students More than 18000 enrolled students (24 respondents)(86 respondents) (60 respondents)(53 respondents)

12. EDUCAUSE Live!12 What services do “ResNets” provide? Number of respondents

13. EDUCAUSE Live!13 How do residents pay for these services? Number of respondents

14. EDUCAUSE Live!14 How much wireless access do institutions have in the residence halls...?

15. EDUCAUSE Live!15 How much wireless access do institutions have in the residence halls...? Bachelor’s (44 respondents) Master’s (79 respondents) Doctoral (86 respondents)

16. EDUCAUSE Live!16...And how much of each residence hall is covered by wireless? Number of respondents

17. EDUCAUSE Live!17 Where is the wireless in the residence halls? Number of respondents

18. EDUCAUSE Live!18 What is the strategic plan for wireless? Number of respondents

19. EDUCAUSE Live!19 How are residents made aware of blocked and filtered services/protocols? Number of respondents

20. EDUCAUSE Live!20 Is there a formal grievance procedure for violations or challenges of policies? Number of respondents

21. EDUCAUSE Live!21 Is there an online registration process? Number of respondents

22. EDUCAUSE Live!22 Automatic detection or quarantine? Number of respondents

23. EDUCAUSE Live!23 Are the registration and detection/quarantine systems integrated? Number of respondents

24. EDUCAUSE Live!24 Perceived Challenges Current 1. Security 2. Copyright & P2P 3. Education 4. Bandwidth 5. Wireless 6. Network Registration & Authentication 7. Network Equipment & Infrastructure 8. Funding 9. Staffing 10. Communication 11. Nonacademic network uses Future 1. Security 2. Wireless 3. Education 4. Bandwidth & Network Speed 5. Network Registration & Authentication 6. Support 7. Copyright & P2P 8. Network Equipment & Infrastructure 9. Automation 10. Funding & Pricing 11. Staffing 12. Outsourcing

25. EDUCAUSE Live!25 The Big Picture More reliance on Central IT ResNet support integrated with other support Less students & residents Private Bachelor’s and Doctoral Carnegie Classifications Less reliance on Central IT Separate ResNet service group More students & residents Public Master’s Carnegie Classifications

26. EDUCAUSE Live!26 Comparison with ECAR Research Study: IT Networking in Higher Education Similarities: Master’s institutions are “demand driven” Annual operating budget largest source of networking budget Outsourcing not embraced Wired infrastructure pervasive and well utilized Security is primary challenge Differences: Wireless prevalence VOIP Culture (Housing vs. Central IT) Pirani, J. A. & Salaway, G. (2005). Information Technology in Higher Education: Campus Commodity and Competitive Differentiator (ECAR Research Study 2, 2005). Boulder, CO: EDUCAUSE.

27. EDUCAUSE Live!27 Key points Number of students is factor in services ResNet service area = specialized services Master’s institutions offer blend of services Education Entertainment services Wireless

28. EDUCAUSE Live!28 Limitations Results are suggestive, not conclusive Participants were self-selected and likely not representative of the population Difficult to define characteristics of the entire population

29. EDUCAUSE Live!29 Additional resources ResNet Organization web site www.resnetsymposium.org Results, summary, and survey instrument ECAR Research Bulletins ResNet: At the Crossroads of Academe, Residence Life, and Technology (May 24, 2005) 2005 ResNet Survey Results: A Baseline Analysis (September 27, 2005)

30. EDUCAUSE Live!30 Future Research Longitudinal data Continue with a large survey Current issues and under researched areas “Follow” the data Focused surveys (sections of the 2005 ResNet Survey) Refine questions based on responses and feedback Determine timing for community needs

31. EDUCAUSE Live!31 Contact David Futey (dfutey@stanford.edu) Kevin Guidry (krguidry@gmail.com © 2005 David Futey and Kevin Guidry