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Social Complexity and the Intranet Richard Hare
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Organisational Hierarchy
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Organisational Network
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“Wirearchy” “...a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology...” - John Husband
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Exercise “There are profound implications for the design of Intranets once it has been recognized that human systems are COMPLEX rather than COMPLICATED” - Dave Snowden
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By Snowded (Own creation, own work) [CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons Sensemaking: Cynefin
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Managing complexity 1. Distributed cognition - decisions made by diverse networks 2. Finely grained objects - learning from narrative fragments 3. Disintermediation - decision makers see real data “...partial constraints, co-evolution of constraint with agent behaviour...” http://cognitive-edge.com/blog/entry/3299/the-necessity-of-partial-constraint/
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Intranets and complexity 1. On-line communities 2. Blogs/blogging/blogspheres 3. Enterprise Social Networks 4. Tagging and folksonomy 5. Rating vs. liking 6. “Gamification”
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References “Here Comes Everybody” - Clay Shirky “The Intranet as a Complex Ecology” - Dave Snowden “Multi-Ontology Sensemaking - A New Simplicity in Decision Making”- Dave Snowden www.wirearchy.comwww.wirearchy.com - John Husband www.gapingvoid.comwww.gapingvoid.com - Hugh MacLeod Coursera: Gamification – Prof. Kevin Werbach
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Thank you Richard Hare: www.richardhare.comwww.richardhare.com Twitter: @richardhare
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