1. Social Complexity and the Intranet Richard Hare

2. Organisational Hierarchy

3. Organisational Network

4. “Wirearchy” “...a dynamic two-way flow of power and authority based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology...” - John Husband

5. Exercise “There are profound implications for the design of Intranets once it has been recognized that human systems are COMPLEX rather than COMPLICATED” - Dave Snowden

6. By Snowded (Own creation, own work) [CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons Sensemaking: Cynefin

7. Managing complexity 1. Distributed cognition - decisions made by diverse networks 2. Finely grained objects - learning from narrative fragments 3. Disintermediation - decision makers see real data “...partial constraints, co-evolution of constraint with agent behaviour...” http://cognitive-edge.com/blog/entry/3299/the-necessity-of-partial-constraint/

8. Intranets and complexity 1. On-line communities 2. Blogs/blogging/blogspheres 3. Enterprise Social Networks 4. Tagging and folksonomy 5. Rating vs. liking 6. “Gamification”

9. References “Here Comes Everybody” - Clay Shirky “The Intranet as a Complex Ecology” - Dave Snowden “Multi-Ontology Sensemaking - A New Simplicity in Decision Making”- Dave Snowden www.wirearchy.comwww.wirearchy.com - John Husband www.gapingvoid.comwww.gapingvoid.com - Hugh MacLeod Coursera: Gamification – Prof. Kevin Werbach

10. Thank you Richard Hare: www.richardhare.comwww.richardhare.com Twitter: @richardhare