1. Relationship-Centred Care Security – to feel safe Belonging – to feel part of things Continuity – to experience links and connections Purpose – to have a goal(s) to aspire to Achievement – to make progress towards these goals Significance – to feel that you matter as a person

2. The value of the vision to the care home My Home Life vision provides: Evidence of what residents (customers) want Vision for best practice (shared and owned by sector) Evidence base to articulate decision-making A framework for self- regulation Evidence base for inspectors/ commissioners to assess practice Accentuating positive (disassociate from bad press)

3. 1) Managing transitions “I have lived in this residential home for two years … I have now rebuilt my life, thanks to the proprietor and staff. I now want to put the past behind me and live in the present and live as active a life as possible.”

4. 2) Maintaining identity “It is important for people to realise that what may seem a small matter to the management of the organisation is of great importance to some people living in a place. Everyone has different standards and tastes, but knowing the individual and their ways is helpful”

5. 3) Creating community “When I was not well one day, a lot of residents came up to see me as they missed me and visited me. It has helped. It is the other residents and staff together – everybody. I have more friends here.”

6. 4) Sharing decision-making “There is a lot of experience among us [residents] but the skills we have developed in our lives are completely wasted … There are a lot of things that residents could share if give an opportunity.”