1. Organizing and Preparing Reports and Proposals Business Communication, 15e Lehman and DuFrene Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Chapter 11 Lecture Slides

2. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western The Formal-Informal Report Continuum

3. Parts of a Formal Report Continued Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western

4. Parts of a Formal Report (cont.) Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western

5. An Executive Summary Should... Assist the reader in _____________ a long, complex report Briefly introduce the ______ and preview and summarize the major ________ Summarize the report summary, ___________, and recommendations

6. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Outline I. Introduction A. Problem B. Method Used II.Product Comparison A. Motorola Is Least Expensive B. Service/Warranties Favor Palm C. Expandability Is Best on Palm D. Availability of Applications Is Equal III.Conclusion: Palm Is the Best Buy Outline I. Introduction A. Problem B. Method Used II.Product Comparison A. Motorola Is Least Expensive B. Service/Warranties Favor Palm C. Expandability Is Best on Palm D. Availability of Applications Is Equal III.Conclusion: Palm Is the Best Buy Developing a Report Outline Problems Method Findings Conclusions Problems Method Findings Conclusions

7. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western What relationship does a report outline have to the final report document? 1.The outline guides in organizing report only. 2.The outline should form the basis for table of contents. 3.What is an outline? 4.None of these.

8. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Organizing an Analytical Report by Criteria Emphasizes reasons that led to decision Makes comparison easy Uses headings with obvious relationship to problem Uses original headings

9. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Talking Heads Aid Reader Understanding Talk about content rather than only listing topics Aid a reader in determining if all sections must be read Provide easy transition from outline to contents page Talking heads should...

10. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Using Headings Effectively If sections are divided, use at least two subdivisions Treat all headings at the same level consistently – Placement on page and appearance – Grammatical construction Do not place two headings together without intervening text

11. Avoid Common Errors in Heading Format Delivering a Dynamic Speech xxxx xxxxxxx xxxxxxx x xxxx xxxxxxxxxs. Planning the Speech xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. Organizing the Content Captivating introduction. xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. Convincing body. xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. Delivering a Dynamic Speech xxxx xxxxxxx xxxxxxx x xxxx xxxxxxxxxs. Planning the Speech xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. Organizing the Content Captivating introduction. xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. Convincing body. xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. xxxx xxxxxxx xxxxxxx x xxxx xxx xxxxx xxxx. Need intervening text to separate two headings Must format second-level heads consistently Must format first-level heads consistently

12. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Choosing an Effective Writing Style Avoid ___________ pronouns Use ______ voice and __________ tense Avoid ___________ headings without intervening text Use _________ sentences to link sections Use a variety of __________ techniques

13. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Improving Transitions in Reports Use tables and numbered lists Define terms carefully Use a variety of transitions to keep reader interest

14. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Enhancing Credibility for Report Writing Avoid ___________terms Identify ____________ Label _________ Use ______________

15. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Creating a Conducive Writing Environment Plan early—allow plenty of time to finish Work at a steady pace in nondistracting writing environment Start with easy section; skip difficult sections and write them later Write rapidly and allow time to edit and rewrite your first draft

16. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Writing Techniques for Short Reports A ________ writing style with first- or second-person Contractions for _______ style Graphics to _________ text Heads and subheads to ________ text Short reports can use...

17. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Structure of a Proposal Problem or purpose Scope Method and procedure Materials and equipment Qualifications Follow-up and evaluation Budget and costs Summary Addenda

18. Chapter 11 Business Communication, 15 th edition by Lehman and DuFrene  Copyright 2008 by Thomson/South-Western Process for Preparing Proposals Start with an easy-to-prepare section after determining parts to include Complete all sections and arrange in appropriate order Check transitions between sections Proofread, edit, and check figures thoroughly