1. Combs Ford Surgery Patient Information Screen November 2013

2. Welcome to the Surgery!

3. THE PRACTICE WILL BE CLOSED FOR STAFF TRAINING ON :- TUESDAY 5 TH NOVEMBER 1PM-2PM WEDNESDAY 13TH NOVEMBER 1-4.30PM TUESDAY 3 RD DECEMBER 1PM-2PM WEDNESDAY 11 th DECEMBER 1-4.30PM We apologise for any inconvenience.

4. STAY SAFE THIS WINTER Its not too late….. For your Seasonal Flu Vaccination now!

5. Seasonal Flu Clinics Free vaccinations if you are; Over 65 A Carer Pregnant Or suffer from; Heart problems or a chest complaint Asthma requiring regular inhalers Kidney disease or diabetes Lowered immunity or are a stroke victim

6. SEASONAL FLU CLINICS Additional Flu clinics are available throughout November – please ask at Reception Please note that these sessions are for patients eligible for the seasonal flu vaccination and have booked an appointment in advance only.

7. Prostate Cancer UK A Big thank you from all the staff for your kind donations on flu day We raised £341 for research into Prostate Cancer. Thank you

8. Children’s Flu Clinics This year all children aged 2-3 years old will be offered a flu vaccine administered via a nasal spray All children in this category will have received a letter with an appointment Please let reception know if you do not wish your child to have this vaccine.

9. Winter Months During the winter months it may not always be necessary to see a GP During the winter months it may not always be necessary to see a GP Please give as much information to the receptionist as possible so we can book you the most appropriate appointment Please give as much information to the receptionist as possible so we can book you the most appropriate appointment Self help leaflets are available in reception Self help leaflets are available in reception

10. Self help leaflets Leaflets are available to help you manage a variety of minor problems such as Coughs and colds Coughs and colds Indigestion Indigestion Constipation Constipation Athlete's foot & fungal nail infections Athlete's foot & fungal nail infections Vaginal Thrush Vaginal Thrush Head lice and threadworms Head lice and threadworms

11. Consent Informed implied or expressed consent will be obtained before any procedure or examination is carried out. An explanation will be given to the patient sufficient to understand the procedure.

12. Consent Should the procedure carry a risk that the patient is likely to consider as being substantial, expressed consent (written or verbal) will be obtained. Copies of the consent policy are available on request.

13. Care Quality Commission GPs can now expect to receive an inspection from the CQC every 2 years The inspectors will give 48 hours notice and will focus on set areas Their role is to make sure that the care provided meets national standards of quality and safety

14. Care Quality Commission How do they do this? Ask people about their experiences of receiving care in the Practice Talk to staff Check that the right systems and processes are in place Look for evidence that care isn’t meeting national standards

15. Care Quality Commission Patients will be advised when an inspection is taking place The Partners would encourage you to speak to the inspectors about your experiences Following an inspection, a report is published on the CQC website. For more information go to www.cqc.org.uk

16. Outside normal working hours Evenings and weekends For urgent advice and treatment Call the usual surgery number and you will be given the number to use – 111

17. Contact Us We welcome constructive feedback! Combs Ford Surgery Combs Lane STOWMARKET IP14 2SY Tel – 01449 678333 (not to be used for prescription orders) Please note that calls are recorded for quality and training purposes. www.combsfordsurgery.org.uk