1. COMMUNICATION, CONFLICT, AND STRESS REVIEW

2. RULES EACH TEAM WILL ELECT A CAPTAIN ALL TEAM MEMBERS WILL DECIDE ON THE CORRECT ANSWER ONLY THE CAPTAIN WILL WRITE AND VERBALLY RESPOND CORRECT ANSWER EARNS THE TEAM 5 POINTS ON A ROTATIONAL BASIS, IF THE TEAM HAS THE CORRECT ANSWER, THEY MAY HAVE AN OPPORTUNITY FOR BONUS POINTS TEACHER’S RULINGS ARE FINAL

3. QUESTION 1 IF A PERSON BLURTS OUT SOMETHING INAPPROPRIATE DURING A CONVERSATION, WHICH COMMUNICATION SKILL DID THEY NOT USE? ANSWER: THINK, THEN SPEAK

4. QUESTION 2 AS JOHNNY IS EXPLAINING WHAT HAPPENED, HE BEGAN TO RAMBLE AND GIVE DETAILS THAT DID NOT MATTER. WHICH COMMUNICATION SKILL DOES THIS REPRESENT? ANSWER: MAKE CLEAR, SIMPLE STATEMENTS

5. QUESTION 3 AS SUSIE WAS TELLING JAN WHAT SHE FELT, SHE BEGAN TO CRY. WHICH COMMUNICATION TECHNIQUE IS THIS? ANSWER: BE HONEST WITH THOUGHTS AND FEELINGS

6. QUESTION 4 AS TWO TEACHERS WERE TALKING IN THE HALL, FRANK INTERRUPTED AND ASKED TO GO TO HIS LOCKER. WHICH COMMUNICATION TECHNIQUE NOT USED DOES THIS REFER TO? ANSWER: WAIT YOUR TURN

7. QUESTION 5 LIST THE 4 PARTS OF AN “I” MESSAGE. ANSWER: – I FEEL – WHEN – BECAUSE – I NEED or I WANT or CAN YOU

8. QUESTION 6 WHY ARE “I” MESSAGES USED? ANSWER: TO EXPLAIN HOW YOU FEEL WITHOUT MAKING SOMEONE ELSE ANGRY

9. QUESTION 7 WHAT ARE THE 2 WAYS WE LEARNED THAN CAN SOLVE CONFLICT? ANSWER: NEGOTIATION AND MEDIATION

10. QUESTION 8 NAME SOMETHING NEGOTIATION AND MEDIATION HAVE IN COMMON ANSWER: MAY VARY – RESOLVES CONFLICT – AVOIDS GETTING ANGRY – USES COMMUNICATION SKILLS – INVOLVES COMPROMISE FROM ORIGINAL STANCE

11. QUESTION 9 WHAT DONT MEDIATION AND NEGOTIATION HAVE IN COMMON? ANSWERS: WILL VARY – MEDIATION NEEDS A THIRD PARTY TO MAKE A DECISION, NEGOTIATION DOES NOT – MEDIATION: PARTY’S TALK TO MEDIATOR, NEGOTIATION PEOPLE TALK TO EACH OTHER

12. QUESTION 10 WHO CAN USE THE “TALK” STRATEGY ? ANSWER: ANYONE

13. QUESTION 11 WHOSE SIDE IS THE MEDIATOR ON? ANSWER: NEITHER

14. QUESTION 12 WHAT DOES THE WORD “CHRONIC” MEAN? ANSWER: ONGOING

15. QUESTION 13 WHEN USING CONFLICT RESOLUTION SKILLS, BE SURE TO INTERRUPT ONLY WHEN NECESSARY. (TRUE OR FALSE) ANSWER: FALSE, NEVER INTERRUPT

16. QUESTION 14 WHAT IS THE NAME FOR NEGATIVE STRESS? ANSWER: DISTRESS

17. QUESTION 15 IN GENERAL, WHAT IS A STRESSOR? ANSWER: ANYTHING THAT CAUSES STRESS

18. QUESTION 16 WHAT IS ANOTHER TERM FOR FEELINGS OF UNCERTAINTY OR WORRY? ANSWER: ANXIETY

19. QUESTION 17 LIST 2 SHORT TERM STRESS SYMPTOMS ANSWERS: WILL VARY – HEADACHES – FAST HEARTBEAT – SWEATING – UPSET STOMACH – STIFF NECK – HEAVY BREATHING – BACK/SHOULDER PAIN

20. QUESTION 18 NAME 2 SYMPTOMS OF LTS. ANSWERS: WILL VARY – WEAK IMMUNE SYSTEM – HEART ATTACK/DISEASE – STOMACH PROBLEM – CHRONIC NECK, BACK PAIN – ACNE – ANXIETY, CRANKINESS, MOODY

21. QUESTION 19 WHAT IS THE HORMONE RELEASED DURING THE FIGHT OR FLIGHT RESPONSE? ANSWER: ADRENALINE

22. QUESTION 20 NAME 2 STRESS MANAGEMENT TECHNIQUES ANSWERS WILL VARY – SLOW, STEADY, CONTROLLED BREATHING – BUDGETING YOUR TIME – BEING REALISTIC – GOOD NIGHT’S SLEEP – WATCH YOUR THOUGHTS – SOLVE THE LITTLE PROBLEMS – EXERCISE