1. Viking Quality Report Team Assignment 9 Team 2-1

2. Content Viking Product Defect Lifecycle Defect Detection Arrival Rate by Severity Metric Defects Detection by Status Active Defect by Status Viking Project Defect Data Analyze Viking Project Defect data Conclusion and Recommendation

3. Viking Product Defect Lifecycle

4. Defect Detection Arrival Rate by Severity Metric Measurement Functions: Defect Detection Arrival rate by Severity = Number of defects detected that period Base MeasureMeasurement Method Number of defects detected by severity Count all defects in the week follow each type severity Measurement Functions and Methods Decision Criteria Ready to Ship: No critical, no high defects and <= 5 medium defects in week 7 Standardized Definitions Attribute/EntityDefinition DefectA software fault that requires a correction Severity The impact of the defect on the operation of the software (i.e., critical, high, medium, low) Defection arrival rateThe number of newly opened defects during the period

5. Report Format

6. Defects Detection by Status Standardized Definitions Attribute/EntityDefinition Defect OpenStatus of new defect, not yet assigned Approved The defect has been approved for resolution Assigned The defects has been assigned to a software engineer who will work on the defect Resolved The software engineer responsible for fixing the defect believes that the defect is fixed. Typically this means that the updated product passes all unit and integration tests. Not- resolved Tested The defect is considered resolved by the QA team ClosedThe updated product is available for release. Sometimes the original defect submitter is responsible for closing defects, but often this isn't possible.

7. Measurement Functions: Open defects= count of open defects Approved defects= count of approved defects Assigned defects = count of assigned defects Resolved defects = count of resolved defects Not- resolved defects= count of not- resolved defects Tested defects= count of tested defects Closed defects= count of closed defects Measurement Functions and Methods Decision Criteria Ready to ship: For non- closed defects: No non-closed critical defects Less than 10 non-closed high defects Less than 25 non-closed medium defects For arrival rate: No new defects in the last week of system test

8. Report Format

9. Active Defect by Status Measurement Functions and Methods Decision Criteria Standardized Definitions Attribute/EntityDefinition Active defectActive defect that are from status approved to status tested of a defect Measurement Functions: Active defect = Approved defect+ assigned defect+ resolved defect+ not resolved defect+ tested defect Ready to ship: Less than 10 active defects in the last week of system test

10. Report Format

11. Viking Project Defect Data Analyze Assume the Viking Product has been in system test for 7 week, the current week is #7 There are about more than 5 and less than 23 defects has been opened per week, the variance is about 18 defects And there about more than 12 and less than 71 defects has been close per week, the variance is much more than the open frequent. For at the current time (week 7), number of open defects is the highest and there is any defect that resolved. There is no defect to be reopen or rejected. All defects are considering to be approved and assign to 2 developers, Bob and Anjuli.

12. Viking Project Defect data Conclusion and Recommendation Based on data analysis, we can see status of product at week 7 is: We should not ship to customer (using 2 quality to evaluate : correctness and ready to ship) Need to add more resources for fixing defects to ensure fixing meet standard Need build process for ensuring quality of product. Viking CCB has no fix meeting day and schedule, so the recommendation is they need to have the meeting schedule and rule.