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Yokogawa Indonesia ＜ Document Number> Copyright © 2004, Yokogawa Indonesia Overview of Service Dept PT SISTEMINDRA KONTROLINDO PT YOKOGAWA INDONESIA ISO.

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Presentation on theme: "Yokogawa Indonesia ＜ Document Number> Copyright © 2004, Yokogawa Indonesia Overview of Service Dept PT SISTEMINDRA KONTROLINDO PT YOKOGAWA INDONESIA ISO."— Presentation transcript:

1 Yokogawa Indonesia ＜ Document Number> Copyright © 2004, Yokogawa Indonesia Overview of Service Dept PT SISTEMINDRA KONTROLINDO PT YOKOGAWA INDONESIA ISO 9001:2000 ISO/IEC 17025

2 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.2 üProvide after sales support and maintenance service of Yokogawa üMaintain the hotstandby system and cold spares for emergency call services by the customers. üProvide highly quality and safety services üProvide the customer training to the customers üContribute to Yokogawa overseas services network support Service Responsibilities

3 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.3 SERVICE & BUSINESS DEPT. System Services Gr. Kuntoro Product Services Gr. A.Rifai Repair Shop M.Ikbal/Lazim F System Suwahyo/Djoko S Response Center Gatot S/Insan G Rev.B_ Aug 2004 Total SVBD : 25 Manager : 1 Adm.Support : 1 All of Service Member is Mandatory to Support Service Business Service & Business Dept. (SVD) Suharsono Technical Support Gr. Kuntoro/A.Rifai Cust.Training Rahmani/Astrid Demo Asset Astrid/Singgih Lib./Doc Singgih/Peina Service Branch (BBO) G.N.Arya/08155160178 Service Branch (SBO) Arudyanto/Dwi Hasvi 0811544954 /0816520724/0 811346389 Start Up Djoko S/Suwahyo 1.Insan Gunawan (0811938036) 2.Suparmanto (08161833647) 3.Noor Rohim (0811806030) 4.Alim Cahyadi 5.Gatot Sugiarto (08187067470 6.Kuntoro (0811815453/0251-336174) 7Djoko Sukowijono (0811806029) 8. Suwahyo (0811815476/021-77824962) Service Business Gr. Nasip Pardi Contract Santoso/Rully Spare Part Rully/Fadila PCI/Analyzer Firmansyah/M.Ikbal 1.Firmansyah (0811824064) 2.Lazim Falah (08129464530) 3.Yoyok Tricahyo (081584118840) 4.M.Ikbal (08129516314) 5.A.Rifai (0811979529) 1.Daniel Tambunan (0818129506) 2.Rully (0816821725) 3.Santoso (0811900247) 4.Fadila (0812942869) 5.Nasip Pardi (0811997685) Q/A & Skill Up Suharsono Adm Support Lusiana Tobing 1.A.Peina (0816723794/021-70155809) 2.Astrid (08128159010) 3.Singgih (08129817821) 4.Rahmani 0816637969 0818166537 08121076185/021-7402524

4 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.4 System and Product Service Group: üExecute the daily site service activities included: AMC, SDM, 24hours On Call Services etc. üSupporting effectively the service branch offices. üManpower estimator for service job proposal üManaged the service tools Group Responsibilities

5 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.5 Technical Support Group: üMainly execute the daily service activities at in house facilities. E.g: Customer training, repair shop and calibration laboratory. üInternal Skill Up Program coordinator üManage the service documents and others service facilities. Group Responsibilities

6 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.6 Available Service Annual Maintenance Contract Shutdown Maintenance 24-Hours Emergency Service On Call Service Customer Training Technical Consultation Lab and Site Calibration Job Start-Up and Commissioning Parts Replacement & Repair Shop Maintenance Engineering Solution

7 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.7 Customer Training Center Various training (over 30 packages) are offering to the customers Fundamental, engineering and maintenance courses for : DCS, Scada/PLC, Analyzer System, Field Instruments Process control basic theory and practice Basic Calibration and Metrology ISO/IEC 17025 standard Fieldbus courses Others courses upon request.

8 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.8 Calibration Services Calibration Services ISO 9001 approved calibration under an assured quality system Calibration work with adjustment (if required) ISO/IEC 17025 accredited by KAN Issuance of certificate such as calibration, uncertainty and accuracy traceability. Calibration work max 7 workdays. Lending of Substitute Units with no cost ISO/IEC 17025 Accredited by:

9 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.9 3 Centum CS systems 2 Centum XL systems 3 uXL systems 1 Centum V system 2 Centum CS1000 systems All systems connected through Ethernet All PC’s in Office are on the same network Dedicated Training Systems Hot-Standby system facilities

10 Copyright © 2004, Yokogawa Indonesia Copyright © 2004 Yokogawa Indonesia YIN-CMK Page.10 Thank you

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