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© May not be reproduced without permission of Financial Ombudsman Service Ltd 1 introducing the ombudsman NPA Conference Friday, 10 October 2014.

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Presentation on theme: "© May not be reproduced without permission of Financial Ombudsman Service Ltd 1 introducing the ombudsman NPA Conference Friday, 10 October 2014."— Presentation transcript:

1 © May not be reproduced without permission of Financial Ombudsman Service Ltd 1 introducing the ombudsman NPA Conference Friday, 10 October 2014

2 © May not be reproduced without permission of Financial Ombudsman Service Ltd 2 about the ombudsman … free informalimpartial independent

3 © May not be reproduced without permission of Financial Ombudsman Service Ltd 3 the tools we use inquisitorial powers ‘fair and reasonable’ outcomes inquisitorial powers

4 © May not be reproduced without permission of Financial Ombudsman Service Ltd 4 redress - putting things right interest financial losses non- financial losses costs (rarely) directions

5 © May not be reproduced without permission of Financial Ombudsman Service Ltd 5 what complaints do we see?

6 © May not be reproduced without permission of Financial Ombudsman Service Ltd 6 help from us  online at: www.financial-ombudsman.org.uk  technical advice desk helpline: 020 7964 1400 technical.advice@financial-ombudsman.org.uk

7 © May not be reproduced without permission of Financial Ombudsman Service Ltd 7 any questions?

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