1. UWM CIO Office Charting Our Course Strengthening Operations

2. UWM CIO Office Why now? UITS Increasing reliance on enterprise IT services and support Resources constraints due to budget cuts Challenges in meeting campus risk tolerance Strengthening Operations

3. UWM CIO Office Fire fighting Communication issues What now? UITS Strengthening Operations

4. UWM CIO Office UITS Staff Survey Department Relationships Leadership Customers Work & Opportunity UITS Strengthening Operations

5. UWM CIO Office Information Technology Infrastructure Library itil-officialsite.com UITS Strengthening Operations

6. UWM CIO Office ITIL is a best practices framework for better IT services delivery. Can be tailored to any IT organization. Strengthening Operations UITS

7. UWM CIO Office Strengthening Operations Why ITIL? Most widely-accepted approach to IT service management and process improvement in the world. People-centric—gives you the opportunity to do your best where you are most needed. UITS

8. UWM CIO Office How we will use ITIL? Use only parts that make sense Training based on role More info to come in summer all-staff UITS Strengthening Operations

9. UWM CIO Office How will this benefit UITS? How will this benefit you? Strengthening Operations UITS

10. UWM CIO Office What are we already doing that’s right? > Strategic communications > Documentation > Project management > Other examples? Strengthening Operations UITS

11. UWM CIO Office Starting out: Staff development Service catalog Role definition & working groups Strengthening Operations UITS >CIO Cabinet>Operations Team>Architect Team

12. UWM CIO Office At an important juncture in our history Made enormous progress over past 5 years in adopting best practices Must continue to: – Adopt best practices – Break down silos – Work more effectively within UITS & with campus partners Strengthening Operations UITS

13. UWM CIO Office The choice is not whether we do this but how. Our campus needs effective, efficient and reliable automation services. All of us are central to making this work. Strengthening Operations Please engage actively in building a better future for UWM. UITS

14. UWM CIO Office Stay Connected UITS Be Informed Participate Engage in the conversation! Communicate Contribute

15. UWM CIO Office UITS UITS All-staff Meeting Wed., May 15, 2009 QUESTIONS?