2. The Infrastructure Optimization Journey Kamel Abu Ayash Microsoft Corporation

3. Agenda Challenges The Solution-An Optimized Infrastructure Getting There The Journey The Infrastructure Optimization Model The Destination-Dynamic Systems How to take the journey Customer examples How you can get engaged

4. IT Complexity And Cost

5. Enterprise IT Challenges Growth Customer service Regulatory compliance Device management Varying skill sets Mobility PC maintenance Server sprawl Legacy platforms Deployment and maintenance Identity management Software updates Malicious attacks, viruses, spam, etc. Evolving threats Patch management, VPN, etc. Secure access (employees, partners and customers)

6. Solving The Challenge: Infrastructure Optimization

7. How Do You Get There? Infrastructure Optimization Model Cost Center Uncoordinated, manual infrastructure More Efficient Cost Center Managed IT Infrastructure with limited automation automation Managed and consolidated IT Infrastructure Infrastructure with maximum automation Fully automated management, dynamic resource Usage, business linked SLA’s Business Enabler Strategic Asset * Based on the Gartner IT Maturity Model

8. Technology View of Model

9. Technology View of Model One Example Limited Infrastructure Lack of standardized security measures Ad hock management of system configuration Limited to no monitoring of infrastructure Defense-in-depth security measures widely deployed Anti-malware protection (i.e. spyware, bots, rootkits, etc.) Firewall enabled on desktops, laptops & servers Secure wireless networking Service level monitoring on desktops IPSec used to isolate critical systems Automated patch management (WU, Update Services, SMS) Edge firewall with lock-down configuration Standardized antivirus solution Firewall enabled on laptops New systems limited to those supported by IT Defined set of standard basic images Security, Networking & Monitoring Security updates for both clients & servers Application compatibility testing Client & server firewall mitigations Application and image deployment Server operations Reference image system Security event correlation Automated, central management of:

10. Dynamic Systems will result in reduced costs, improved reliability, and increased responsiveness across the entire IT life cycle Faster, more efficient development resulting in IT systems that are Designed for Operations Responsive, policy-driven IT systems that are self managing, reliable and cost effective SLAs that are met or exceeded resulting in satisfied business units and productive end users What is the Destination?

11. Microsoft’s Dynamic Systems Initiative Core Technical Principles SW platforms and tools that enable… Knowledge of an IT System: Designer’s intent Operational environment Governing IT policies Associated end user experience To be captured in… Software Models MOM Management Packs System Definition Model That can be created, Modified and operated on… Across the IT lifecycle Develop, Operate, Analyze/Act

12. How To Take The Journey

13. Enhancing Processes Microsoft Operations Framework (MOF) and ITIL Microsoft through MOF defined many ITIL principles MOF applies ITIL to Microsoft products MOF and ITIL provide common IT Service Management taxonomy MOF makes Microsoft ITIL-Compliant MOF is a foundation to comply with SarbOx, HIPPA, ISO, and other best practice compliance MOF makes ITIL actionable on the Microsoft Platform ITIL ®

14. Infrastructure Optimization Detailed View Detailed View Process Culture Optimization Microsoft Operations Framework/ITIL in IOM Reactive Ad hoc Problem-Driven “Avoiding Downtime” Reactive Stable IT Request Driven Change Management and Planning “Keeping It Running” ProactiveAccountable Increased Monitoring Formal Change Management SLA’sImprovementPredictability “Quality Driven” Proactive Optimizing Costs and Quality Agile Self Assessing and Continuous Improvement “Taking The Lead”

15. Where our customers are today Cost Center Uncoordinated, manual infrastructure Efficient Cost Center Managed IT Infrastructure with limited automation automation Managed and consolidated IT Infrastructure Infrastructure with maximum automation Fully automated management, dynamic resource Usage, business linked SLA’s Business Enabler Strategic Asset

16. © 2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.