1. REAL-WORLD ITIL Chris J Jones, MSEd.

2. Note: Experimental Presentation This is an experimental presentation format that involves audience participation, and on- the-fly, ad hoc, discovery and presentation of information and artifacts. It could turn out pretty nicely… Or it could be a total disaster

3. A Review… 2013 COIT IT Summit: ITIL Introduction & Planning Purpose of ITIL Overview of ITIL Processes & Lifecycles Planning Available at http://bit.ly/itil_coit (Over 225+ views!)

4. A Review… Available at http://bit.ly/1Le22D3 (Over 90 views!) 2014 COIT IT Summit: Starting & Extending ITIL Learning about ITIL Planning for ITIL Using ITIL Extending ITIL

5. ITIL matters because… better services = greater value for your organization People ProcessTechnology Overview

6. Processes & Lifecycles

7. What does ITIL look like in the (our) real world? Demand Management Financial Management Service Portfolio Management Service Catalog Service Level Management Capacity / Availability Management Security Management Service development Knowledge Management Service Asset & Configuration Management Project Management Service handoffs Incident Management Problem Management Request Fulfillment Account Management Service Desk(s) Change Management Measurements & Metrics Service Ownership

8. Thank You Chris-Jones@ouhsc.edu @itcxvision Christopher-j-jones.tumblr.com