1. ITIL and the Superbowl Best Practices are sometimes the root cause of failure Superbowl XLIX L. Ryan, 2/1/15

2. Best practices are sometimes the root cause of a failure!  IT business assessment Service planning IT strategy and architecture Customer management Service build and test Release to production Availability management Continuity management Security management Capacity management Financial management Service-level management Change management Configuration management Operations management Problem management Incident and service request management

3. What is the best practice for: Cover zero (expecting a run) Wide Receivers Along with: 26 sec remaining in the game Seahawks defense allowed Patriots to score two touchdowns taking the lead Only one time out (two had been squandered) Only time remaining for one pass and two runs Goal line PASS!

4. What is the best practice for: Cover zero (expecting a run) Pass Goal line Fail Dang! Big day for rookie Malcolm Butler