1. Session #26: How Community Hospitals Thrive with Analytics
Greg Stock Chief Executive Officer, Thibodaux Regional Medical Center
Gene Thomas Vice President and Chief Information Officer, Memorial Hospital Gulfport
Facilitator:
John Wadsworth Vice President, Technical Operations, Health Catalyst
Jeffrey Vespa, MD Vice President, Quality and Medical Director, North Memorial Hospital Systems
Triple Aim: better health, lower costs, better experience
IOM: Safety, effectiveness, efficiency, patient-centered care, timeliness, equitable
Pre-Session Poll Question
Not started, contemplating
< 1 year
1-2 years
3-4 years
5+ years
My healthcare organization has been leveraging an EDW with analytics for:

2. Poll Question #2
How would you describe your organization’s staffing commitment to business intelligence and analytics?
No commitment. Do we really need staff?
Just starting - recruiting
Understaffed
Adequately staffed
Optimally staffed
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

3. EDW Staffing Justification
The data architect/analyst skill set is a rare asset in today’s job market. Consequently, their salary requirements are high. As a community hospital executive, how do you justify the salary base for these individuals?
Greg Stock
Dr. Vespa
Gene Thomas
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

4. Maximizing EDW Staffing
As your organization has come to value the technical prowess of your EDW team, what staffing/operational changes have you implemented to maximize the value of the team to the organization?
Dr. Vespa
Gene Thomas
Greg Stock
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

5. Poll Question #3
How strong is your level of physician engagement with analytics and process improvement?
No engagement
Exploring partnerships – educating staff
Minimal – 1-2 supportive divisions
Moderate – 4-6 sustained engagements
Strong – ubiquitous support
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

6. Physician Engagement
Each of you has stated that physician engagement is crucial to the success of sustained process improvement. Could you share one way your organization has achieved physician engagement?
Gene Thomas
Greg Stock
Dr. Vespa
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

7. Success Stories with Analytics
Building an EDW is a Herculean effort for a community hospital. Budgets are tight and project staffing is lean. Despite those constraints, each of your hospital systems has achieved meaningful and quantifiable outcomes. Please share with the audience one example of process improvement from your EDW.
Greg Stock
Dr. Vespa
Gene Thomas
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

8. If you had a do-over…
Many in the audience today are contemplating an EDW investment. Each of you know such a commitment may feel daunting. If you were to pause for a moment to consider what you have learned from your EDW experience, what cautionary advice would you offer to those who are just embarking on their analytic journey?
Dr. Vespa
Gene Thomas
Greg Stock
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

9. Lessons Learned - Gulfport
With an EDW, we have increased revenues, reduced spending, and avoided penalties.
Having the EDW hosted freed-up seasoned, technical resources to drive analytics. Now they manage information, not patches/upgrades.
Invest in people and technology. Buy the right tools for staff. Invest in their proficiency of the tools.
Analytics from the EDW improve ROI from the EMR investment.
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

10. Lessons Learned – Thibodaux
Choose your process improvement leaders wisely. They must be comfortable having honest, straight-up conversations. It’s raw.
Support process improvement leaders with executive sponsorship.
Use data for accountability of care and cost. Trusted data is the key for resistance management.
Pay your clinical leadership for time away from clinic as they lead and support process improvement initiatives.
Community hospitals can thrive in today’s market with focus, organization, discipline, and good data.
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

11. Lessons Learned – North Memorial
Quantifiable results within the triple aim generate additional momentum for process improvement work.
2. C-level sponsorship crucial for physician engagement
MD for clinical integration role key to outcomes success.
Project management should be removed from tech resources and put onto shoulders of data manager.
Optimal staffing for sustained improvement is a cross-disciplinary team (technical, operational, financial and/or clinical).
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

12. Analytic Insights
Questions &
Answers A

13. Choose one thing…
Write down one thing will you do differently after hearing this presentation
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

14. Thank You Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)

15. Session Feedback Survey
On a scale of 1-5, how satisfied were you overall with this session?
Not at all satisfied
Somewhat satisfied
Moderately satisfied
Very satisfied
Extremely satisfied
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)
What feedback or suggestions do you have?

16. Upcoming Sessions Breakout Sessions – Wave 5 (2:20 PM – 3:05 PM)
Panel – Data Governance in Healthcare
How One ACO Is Using Analytics to Position Itself for Population Health Management and Shared Savings James J. Dearing, DO, FACOFP, FAAFP, Vice President, Chief Medical Officer, Honor Health
Panel – Best Practices in Achieving Physician Engagement
Panel – Precision Medicine and Embracing Variability
Improving Analytics and Processes to Ease Hospital Crowding Wes Elfman, Visualization Developer, Clinical and Business Analytics, Stanford Health Care Terrill Wolf, Manager, Data Architecture, Clinical and Business Analytics, Stanford Health Care
Location
Grand Salon
Imperial Ballroom A
Imperial Ballroom B
Follow up group participation
1Would you like to participate in a follow up group on this topic that would meet 2-3 times next year to share progress, challenges and best practices? (Yes, No)
Murano
Venezia