1. PROCESS IMPROVEMENT STRATEGY NNPC INTERVIEW 2011 DR. AKINWUNMI L. AKINWUNTAN (1572OD) MB;BS(Ib), MHS(Ib)(Pop & RH), FMCOG (Nig), FWACS OBSTETRICIAN/GYNAECOLOGIST

2. CASE STUDY EGOC Oil and Gas is the premier oil producing firm in Nigeria and has been established since 1978. Its business operations cover exploration, refining and distribution of all crude oil products across the country. EGOC currently operates 3 refineries locally but its clients include countries and large corporations across the globe Management has identified weaknesses in the organisation's processes and systems as the main issues that need to be addressed in order to improve overall productivity and operational efficiency. Cross-functional project teams have thus been set up to develop solutions to this problem. You have been chosen as a member of one of these teams to: · Identify the critical processes within your department · Discuss the relevance of these processes and systems to the organisation · Identify ways of improving the processes and systems within your department (NOTE: Ensure that the challenges and solutions highlighted are rooted in your discipline) 210/21/2015

3. PROCESS IMPROVEMENT Is a series of actions taken by a Process Owner to identify, analyze and improve existing processes within an organization to meet new goals and objectives. These actions often follow a specific methodology or strategy to create successful resultsProcess Ownerprocessesorganizationgoalsmethodology strategy Is a method to introduce process changes to improve quality, reduce costs, or accelerate schedules WIKIPEDIA 310/21/2015

4. CRITICAL PROCESSES/ RELEVANCE  Clinical Protocols  Non-Clinical Protocols (Administrative and Finance)  Laboratory  Pharmaceuticals/Pharmacy  Occupational Safety & Health  Environmental Safety  Socials 410/21/2015

5. CLINICAL GOVERNANCE: CLINICAL AUDIT Definition: A quality improvement process that seeks to improve patient care and outcomes through systematic review of care (i.e. procedures used for diagnosis & treatment) against explicit criteria and the implementation of change” 'Principles for Best Practice in Clinical Audit' (2002, NICE 510/21/2015

6. 1.Select topic 2. Agree standards of best practice 3. Define methodology 4. Pilot and data collection 5. Analysis and Reporting 6. Make recommendations 7. Implement change 8. Re-audit Planning Audit Action Clinical Audit Cycle 610/21/2015

7. BENEFITS OF AUDIT Identifies and promote good practice Can lead to improvement in service delivery and outcomes for users Provides opportunity for training and education Helps to ensure better use of resources hence improved efficiency Can improve working relationships, communication and liaison between staff, staff and service users and between agencies. 710/21/2015

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