1. Career Advancement Center Workshops Active Listening Skills T IMOTHY S CANLON Active Listening Skills T IMOTHY S CANLON APCO Curriculum Developer August 17, 2015 10:30-11:30

2. I always listen…. I know when your lips are moving you must be saying something!

3. Let’s take a look at another couple…. Can you identify Active listening behaviors?

4. Active Listening Skills: What do we mean?

5. 5

6. Your Presenter May I present my card?

7. Getting to know each other….

8. Please be sure to fill in the Study Guide and Test. You need to hand it in at the end of the session.

9. Listening is not hearing

10. Listening Supports the communication cycle

11. Why Listen? We listen to obtain information. We listen to understand. We listen for enjoyment. We listen to learn.

12. Effective Listening Completes communication Stimulates better speaking Produces clearer meaning

13. Research suggests that we remember between 25 and 50% of what we hear

14. The Folding Game

15. Active Listening

16. Avoid distractions

17. Do not allow yourself to get bored

18. Acknowledge the other person: Are you still there?

19. Use body language to show Interest in the other person

20. 20 1. Pay Attention 2. Show You’re Listening 3. Provide Feedback 4. Defer Judgment 5. Respond Appropriately

21. Physical Barriers People – Related Barriers Physiological Barriers Psychological Barriers

22. Physical Barriers

23. People Barriers

24. 24 Give your full attention Make sure your mind is focused Let the speaker finish before you begin to talk Let yourself finish listening before you begin to speak! Listen for main ideas Ask questions Give feedback Summary and Conclusion

25. Questions? Thank you for participating! Please complete your session evaluation online. Did you scan your badge? This is for CEU credits and also helps APCO develop education for YOU.