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VAMP – laying the foundations Claire Creaser Angela Conyers Suzanne Lockyer
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VAMP – laying the foundations2 Background to the project Phase 1 Critical Review Survey of SCONUL members Synthesis and recommendations Outcomes
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VAMP – laying the foundations3 Value and Impact Programme Key area of concern WGPI role to support members Three phase programme Phase 1 – definition & scoping Review available tools Survey understanding & use Inform future developments Phase 2 – development Phase 3 – delivery & dissemination
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VAMP – laying the foundations4 Critical review Effective academic library SCONUL statistics User surveys One-off projects Other sectors Other countries Selective, not comprehensive
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VAMP – laying the foundations5 SCONUL resources Annual Library Statistics HELMS Trends analysis Quality Assurance resources Benchmarking support Information literacy Impact project
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VAMP – laying the foundations6 User surveys SCONUL template LibQual+ TM In-house instruments Rodski
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VAMP – laying the foundations7 Projects EQUINOX JUBILEE JUSTEIS Evalued project & toolkit E-measures project Outcomes project
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VAMP – laying the foundations8 Other sectors British Library Economic impact study Public libraries Public library service standards Impact measures Libraries impact project Longitude II
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VAMP – laying the foundations9 Other sectors Health libraries Further Education libraries CoLRiC fforwm School libraries
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VAMP – laying the foundations10 Worldwide activity USA – ARL LibQual+ tm and DigiQual tm MINES tm E-metrics SAILS Australia – CAUL Performance Indicator database Case studies User surveys Publications & guidelines South Africa
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VAMP – laying the foundations11 Members’ survey Questionnaire 38 respondents 68% had undertaken value & impact Follow-up interviews Suggested percentage might be higher
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VAMP – laying the foundations12 Key findings Reasons: Advocacy within institution Improve services Comparison with others Instigated by head of service Methodologies: Customer satisfaction/service evaluation Benchmarking
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VAMP – laying the foundations13 Understanding Value & Impact not understood as unified concept Need for evidence Linking to university mission Differing stakeholder interests Quantitative measures
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VAMP – laying the foundations14 Institutional drivers Questionnaire Little institutional requirement Underestimated? May be implicit rather than explicit Libraries go beyond institutional demand Essential to management Expected to increase
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VAMP – laying the foundations15 Barriers Methodology/statistics Flexibility Comparability Resources – time and/or cost Particularly for first time Skills/knowledge 2 / 3 had little or no knowledge of relevant tools/frameworks Stakeholder buy-in
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VAMP – laying the foundations16 Advantages Improved services Advocacy Increased funding Impressive
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VAMP – laying the foundations17 Synthesis of results No general lack of tools Lack of understanding of value and impact Definitions needed: Value Impact On institution On users Outcome
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VAMP – laying the foundations18 Tools identified and used Used by questionnaire respondents SCONUL Statistics SCONUL User survey Libqual+ tm Benchmarking methods SCONUL/LIRG impact project
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VAMP – laying the foundations19 Tools identified and used Also mentioned Evalued E-measures project British library contingent valuation Health library work Australian examples
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VAMP – laying the foundations20 Tools identified and used Which leaves… EQUINOX JUBILEE JUSTEIS Outcomes project SCONUL QAA guidelines SCONUL WGIL resources Public library examples USA examples (other than LibQual+ tm ) South Africa
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VAMP – laying the foundations21 Gaps identified Locating appropriate tools Lack of knowledge, and confidence Adaptable to local needs, but also allowing comparisons Impact of the library Value with respect to institutional aims Promotion & dissemination
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VAMP – laying the foundations22 Recommendations Establish community of practice Support for existing tools In-depth assessment Promotion & branding Training Guidelines on outcomes Staffing & operational issues
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VAMP – laying the foundations23 Outcomes Workshops Content development Impact on learning and teaching & on research Value, cost and library staff Performance portal
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VAMP – laying the foundations24 Performance Portal
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Thank you c.creaser@lboro.ac.uk
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