1. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 1 CHAPTER 14 ORGANIZATIONAL STRUCTURE

2. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 2 LEARNING OBJECTIVES Define organizational structure and explain how it corresponds to division of labour. Discuss the relative merits of various forms of departmentation. Review the more basic and more elaborate means of achieving organizational coordination.

3. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 3 Discuss the nature and consequences of traditional structural characteristics. Explain the distinction between organic and mechanistic structures. Discuss the emergence of network, virtual, modular and boundaryless organizations. Review important considerations concerning downsizing.

4. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 4 WHAT IS ORGANIZATIONAL STRUCTURE? The manner in which an organization divides its labour into specific tasks and achieves coordination among these tasks.

5. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 5 THE DIVISION AND COORDINATION OF LABOUR Labour must be divided because individuals have physical and intellectual limitations.

6. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 6 DIVISION OF LABOUR IN A MANUFACTURING FIRM

7. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 7 VERTICAL DIVISION OF LABOUR is concerned with apportioning authority and for planning and decision making

8. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 8 AUTHORITY AND CONTROL is related to decision making and authority and the number of levels in the hierarchical structure. COMMUNICATION is related to coordination between levels.

9. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 9 HORIZONTAL DIVISION OF LABOUR groups the basic tasks to be performed into jobs and then into departments so organizational goals can be achieved.  Job Design  Differentiation

10. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 10 DEPARTMENTATION refers to the assignment of jobs.  Functional Departmentation  Product Departmentation  Matrix Departmentation

11. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 11 FUNCTIONAL DEPARTMENTATION

12. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 12 PRODUCT DEPARTMENTATION

13. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 13 MATRIX DEPARTMENTATION

14. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 14  Other Forms of Departmentation  Geographic Departmentation  Customer Departmentation  Hybrid Departmentation

15. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 15 GEOGRAPHIC DEPARTMENTATION

16. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 16 CUSTOMER DEPARTMENTATION

17. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 17 BASIC METHODS OF COORDINATING DIVIDED LABOUR COORDINATION is a process of facilitating timing, communication and feedback among work tasks.

18. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 18 DIRECT SUPERVISION – Working through a chain of command, designated supervisors or managers coordinate the work of subordinates.

19. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 19 STANDARDIZATION OF WORK PROCESSES – Jobs that are routine provide for standardization. Rules and regulations also provide a means for standardization.

20. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 20 STANDARDIZATION OF OUTPUTS – Ensuring that the work meets certain physical or economic standards.

21. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 21 STANDARDIZATION OF SKILLS – Based on interlocking training as well as different functional specialties.

22. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 22 MUTUAL ADJUSTMENT – Informal communication to coordinate tasks.

23. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 23 METHODS OF COORDINATION AS A CONTINUUM OF WORKER DISCRETION

24. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 24 OTHER METHODS OF COORDINATION INTEGRATION – The process of attaining coordination across differentiated departments. LIAISON ROLE – A person is assigned to help achieve coordination between his or her department and another department.

25. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 25 TASK FORCES AND TEAMS – Groups set up to solve coordination problems across several departments. INTEGRATORS – Organizational members permanently assigned to facilitate coordination between departments.

26. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 26 TRADITIONAL STRUCTURAL CHARACTERISTICS SPAN OF CONTROL The number of subordinates supervised by a superior.

27. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 27 FLAT STRUCTURE An organization with relatively few levels in its hierarchy of authority.

28. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 28 Flat Organization: 31 members; 3 levels; average span of control is 5

29. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 29 TALL STRUCTURE An organization with relatively many levels in its hierarchy of authority.

30. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 30 Tall Organization: 31 members; 5 levels; average span of control is 2

31. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 31 FORMALIZATION The extent to which work roles are highly defined by an organization.

32. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 32 CENTRALIZATION The extent to which decision- making power is localized in a particular part of an organization.

33. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 33 COMPLEXITY The extent to which an organization divides labour vertically, horizontally and geographically.

34. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 34 MECHANISTIC VERSUS ORGANIC STRUCTURES ORGANIZATIONAL CHARACTERISTICS ORGANICMECHANISTIC Span of control WideNarrow Number of levels of authority FewMany Degree of centralization in decision making LongShort Quality of formal rules HighLow Range of skill levels NarrowWide Knowledge-based authority HighLow

35. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 35 MECHANISTIC STRUCTURES Organizational structures characterized by:  Tallness  Specialization  Centralization  Formalization

36. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 36 ORGANIC STRUCTURES Organizational structures characterized by:  Flatness  Low specialization  Low formalization  Decentralization

37. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 37 NETWORK ORGANIZATION Liaisons between specialist organizations that rely strongly on market mechanisms for coordination. Emphasis is on who can do what most effectively and economically.

38. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 38 VIRTUAL ORGANIZATION A network of continually evolving independent organizations that share skills, costs and access to one another’s markets. Each partner contributes only in its area of core competencies.

39. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 39 THE MODULAR ORGANIZATION An organization that performs a few core functions and outsources non-core activities to specialists and suppliers. It is like a hub that is surrounded by networks of suppliers that can be added or removed as needed. It maintains complete strategic control.

40. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 40 THE BOUNDARYLESS ORGANIZATION An organization that removes vertical, horizontal and external barriers so that employees, managers, customers and suppliers can work together, share ideas and identify the best ideas for the organization. It is made up of self-managing and cross- functional teams that are organized around core business processes.

41. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 41 There is the advantage of its ability to adapt to environmental changes. It also has the disadvantage of having to overcome political and authority boundaries, and it can be time consuming to manage the democratic process to coordinate the efforts of many stakeholders.

42. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 42 THE IMPACT OF SIZE ON AN ORGANIZATION Complexity Increases a.Horizontal b.Vertical c.Geographical

43. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 43 THE IMPACT OF SIZE ON AN ORGANIZATION Complexity Increases a. HorizontalIncreased Need b. Verticalfor Coordination c. Geographicand Control As SizeCentralization IncreasesDecreasesProvision of Coordination Formalizationand Control Increases

44. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 44 DOWNSIZING AND STRUCTURE The intentional reduction in the workforce size with the goal of improving organizational efficiency or effectiveness.

45. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 45 It can be accomplished by:  Layoffs  Hiring freezes  Natural attrition

46. COPYRIGHT 2001 PEARSON EDUCATION CANADA INC. CHAPTER 14 46 Downsizing is accompanied by:  vertically reducing management levels or substituting self-managed teams  horizontally combining functions or contracting them out