1. IT Trends and Challenges: Six Degrees for Contemplation Dave Coplin Enterprise Strategy Consultant Microsoft Consulting Services

2. Why me? 16 years trying to make technology disappear... Enterprise Collaborator Technology Alchemist (wannabe)

3. From: Jonathan Murray Worldwide Technology Officer Microsoft Disclaimer* 1.Forward Looking Statements: The following presentation contains certain predictions and forecasts which may possibly/probably, turn out to be wholly inaccurate. 2.Utility: The forward looking nature of this presentation is unlikely to provide any information which will prove useful for addressing near term challenges in your business or personal life. 3.Work In Progress: This is an ongoing piece of work; as such the author reserves the right to right to amend, replace or contradict any premises, argument or logical statements contained herein. 4.Investment Decisions: Under no circumstances should the information be used to make investment or other life changing decisions. The author’s liability shall not exceed the fee received for this presentation.

14. Cost Reduction

15. Creating a Self-Funding Architecture?

16. Assessing Potential Reductions Is it revolutionary? Does it keep the lights on? Does it make money? Source: “ Five Ways to Improve Investment Confidence and Return on IT Assets”, Gartner Research, Inc., September 2008

17. Sustainability

18. IT’s Role in Sustainability Ask not what the environment can do for you... Direct impact of IT Knock on effect of IT Infrastructure & socio-economic changes GHG Emissions E-waste Hazardous Substances Use of Scarce Resources Travel Substitution Transportation Optimisation eBusiness eGovernment Environmental Control Systems Energy Intensity GHG Intensity Transportation Intensity Source: Gartner 2007

20. Security & Privacy

23. Consumerisation

24. You’re Not Special Anymore...

25. Source: “ Get Ready: The Millennials Are Coming!”, Forrester Research, Inc., September 2005 “The Millenials Are Coming!”

26. Customisation Customisation Scrutiny Scrutiny Integrity Integrity Collaboration Collaboration Entertainment Entertainment Speed Speed Innovation Innovation Freedom Freedom The Net Generation Norms Source: “Grown Up Digital – How the Net Generation is Changing Your World” by Don Tapscott

27. Social Networking Comes of Age Source: “ Global Faces and Networked Places” A Nielson Report on Social Networking’s New Global Footprint, March 2009

28. Agility

29. Innovation

30. Organisational Innovation Culture Executive Sponsorship FundingIncentives Process Technology

31. Grassroots Innovation: ThinkWeek Microsoft Confidential

41. A Disruptive Influence... www.theenvisioners.com

42. Q&A and Discussion

43. Acknowledgements MSR Research: – Natasa Milic-Frayling, Marc Smith Microsoft Social Computing in Business DL: – Lawrence Liu, Alina Fu Microsoft Strategy Consulting – Innovation Team Academy Mobile Team: – Ludo Fourrage, Paolo Tosolini, Luke Hamilton, Mary Griffin Images: – © Microsoft – © iStockphoto.com (sdominick, cinoby, tomml, hjalmeida, biffspandex, zonecreative, mammamart, creative pictures, hatman12, spannerdude, lisafx)