1. Copyright © 2005 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Robin Schofield, Thursday 02 June 2005 What can public policy shapers learn from private sector best practices?

2. 2 Copyright © 2005 Accenture All Rights Reserved. Agenda How developments in Internet communications are affecting your sector How your other players are responding to these trends What you can invest in now to maximise future performance Questions

3. 3 Copyright © 2005 Accenture All Rights Reserved. NGOs already routinely use the Internet to exchange information, many are highly effective in projecting their views to large audiences at low cost Infrastructure Information Industrialisation Integration Insight Average NGO Leaders ICG IRIN One World ReliefWeb Current Developments

4. 4 Copyright © 2005 Accenture All Rights Reserved. However, your government peers are achieving true integration of services, albeit with significantly more investment Infrastructure Information Industrialisation Integration Insight Average NGO Leaders Average Government Leaders Denmark Singapore Sweden United Kingdom Current Developments

5. 5 Copyright © 2005 Accenture All Rights Reserved. While, analysts predict private sector insight- driven strategy and management practices will become affordable for all industries within 5 years Infrastructure Information Industrialisation Integration Insight Average NGO Leaders Average Government Leaders Average Private Sector Leaders Banking Retail Utilities Resources Current Developments

6. 6 Copyright © 2005 Accenture All Rights Reserved. These developments represent three trends Information Technology is becoming the new electricity Reality goes online Moores Law starts to apply widely to communications, hardware, software and services as well as chips Trends

7. 7 Copyright © 2005 Accenture All Rights Reserved. Based on these trends, Accenture suggests public policy shapers have clear investment priorities Information Management 1.Build long-term information advantage for policy influencing with effective content management systems 2.Professionalise your knowledge management, and build knowledge management costs into donor proposals and annual budgets 3.Develop knowledge and skills in information security to protect both your sources and Intellectual Property Investment Priorities Technology Enablement 1.Move systems to open standards wherever possible, and avoid reliance on proprietary technologies 2.Replace custom solutions with supported products as improvements in functionality allow 3.Look for year on year reductions in technology costs in favour of policy influencing/ information management budgets

8. 8 Copyright © 2005 Accenture All Rights Reserved. Questions Questions?