1. There’s a New Way to Look at Workflow Mike Kucharski Vice President Workflow Business Team Xerox Corporation March 9, 2004 Boosting productivity Driving your business Creating opportunity

2. What is Workflow? – It’s All About Process. Workflow management Managing the process from creation through invoice

3. Lower Costs Improve turnaround times and enable shorter runs Increase customer value-add Create new business opportunities Why is Workflow Important? Customer Pain Points On Demand Workflow Survey: 95% said –“color and black-and-white workflow should be integrated” 88% said –“digital and offset workflow should be integrated” 94% said – “fully integrated workflow processes will have a positive impact on my business”

4. Core Offerings Partner Offerings Standards Services Keys to Workflow Implementation Success Workflow

5. Core Offerings Over 40,000 Xerox workflow implementations today DigiPath VIPP DocuSP Web Services Output management software Industry-leading Workflow Solutions Managing the process from creation through invoice management Look for a Vendor with: A Robust and Proven Set of Core Solutions Open architecture and support for standards Demonstrated Workflow Expertise & Competence

6. The industry’s most comprehensive array of workflow solutions Business Partners One Size Doesn’t Fit All … … Partners Play a Key Role Rich set of offerings Tightly coupled with mainstream workflows Integration Services

7. Test to ensure you receive business value Increased Productivity Better Interoperability Investment Protection A Word About Standards … … Necessary But Not Sufficient. Leading the Development of Open Industry Standards XML, PDF, JDF, PPML, UP 3 i CIP4, PODI, CGATS, NGP, and others Over 40 Xerox experts participate on major standards committees Xerox supports and develops to open industry standards

8. + Case Study: DST Output Quarterly statements for Securian Retirement Services Customer Problem: Multiple, uncoordinated communications sent to customers Important actionable information lost in clutter Low website/self-help utilization Expensive and time-consuming production process

9. Customer Benefits: Mailing costs go down by 50% Visits to web site increased by 30% Securian won an award for the application Customer Benefits: Mailing costs go down by 50% Visits to web site increased by 30% Securian won an award for the application Create/Pre-Press: Exstream Dialogue / VIPP provides variable print capability and personalized information. RIP & Print: DocuSP allows for print submission and efficient variable image caching. DocuColor iGen3 allows for printing high volumes of complex variable statements at optimum efficiency. Services: Xerox, in partnership with DST Output, used Lean Six Sigma methodologies to implement a streamlined production process. Create/Pre-Press: Exstream Dialogue / VIPP provides variable print capability and personalized information. RIP & Print: DocuSP allows for print submission and efficient variable image caching. DocuColor iGen3 allows for printing high volumes of complex variable statements at optimum efficiency. Services: Xerox, in partnership with DST Output, used Lean Six Sigma methodologies to implement a streamlined production process. Case Study: DST Output

10. FreeFlow Workflow Collection Announcing Xerox FreeFlow and Creo Prinergy Integration First integration of offset and digital printing workflow First outcome of Xerox participation in NGP (Network Graphic Partners) Xerox FreeFlow Collection Enhanced: DigiPath 4.1 – Web Services Document Enhance DocuSP 3.8 PPML Support Xerox Unifies Business Partner Programs Fosters development of workflow solutions Enables success in digital printing Key elements: Over 100 partners Consolidating programs into one New print controller SDK Newly validated partners Xerox On Demand Workflow Announcements Business Partner Program

11. FreeFlow Benefits Lower Costs Improve turnaround times and enable shorter runs Increase customer value-add Create new business opportunities Summary Workflow is about more than efficiency Select a vendors with proven core offerings, diverse partner offerings, standards support and integration services. Start close to home, build on what you know and leverage your strengths

12. There’s a New Way to Look at Workflow Mike Kucharski Vice President Workflow Business Team Xerox Corporation March 9, 2004 Boosting productivity Driving your business Creating opportunity