4. 41% of all support cases cite call quality issues Microsoft and our biggest customers struggle to maintain call quality as they scale up CQM was built to address this problem. After CQM (5 months):

5. There is a complex set of dependencies from the endpoint to the access point to the core network to the server. Degradation in any aspect lowers quality for the entire call or conference. Call Leg

6. 3. Network Media stream quality between Lync servers – AV MCU, Mediation, Gateway Media stream quality between endpoints and endpoints to servers 2. Endpoint Endpoint factors including system, device, media transport and media path 1. Servers Lync servers must be healthy and running without resource constraints

8. Quality of Experience (QoE)

9. Quality of Experience (QoE) information

10. Best Practices

12. Interesting Tables Table NameUsage SessionOne row is a session MediaLineOne row is a media line for one of the 3 modalities AudioStreamOne row is an audio stream AppSharingStreamOne row is an application sharing stream VideoStreamOne row is a video stream UserAgentDefContain definitions of different User Agent types UserAgentContain User Agents seen in the environment (type, version, name) UserContains all SIP addresses seen in the environment (URI) NetworkConnectionDetailContains network connection types (wired, wireless) IpAddressContains IP Addresses and Subnets seen in the environment

13. Interesting Views Table NameUsage AudioStreamDetailViewOne row is an audio stream VideoStreamDetailViewOne row is a video stream SessionViewOne row is a session MediaLineViewOne row is a media line NetworkConfigurationSettingsViewOne row is a subnet

14. Table structure and relationships

15. Relevant Columns MediaLineLabelType of Media and Use 0Audio 1Video 2Video - Panoramic from RoundTable 3Application Sharing 4Video - Gallery view 5 6 7 8 SenderIsCallerPAIExplanation 0Stream is from Callee to Caller 1Stream is from Caller to Callee ColumnExplanation ConferenceDateTimeUTC time for when server received the first QoE report from caller or callee SessionSeqSequence number to differentiate sessions when they have the same ConferenceDateTime CallerInside CalleeInside Explanation 0Caller/Callee is signed in via Edge 1Caller/Callee is signed in to pool

16. Row relationships Session Type # of Session rows# of MediaLine rows per Session # of media stream rows per MediaLine P2P11 for audio 1 for application sharing 1 - 2 for video 1 2 for audio 1 - 2 for application sharing 1 - 2 for video ConferenceEqual to Number of participants (each has a session with the MCU) 1 for audio 1 for application sharing 1 - 7 for video 2 for audio 1 - 2 for application sharing 1 - 3 for video 2

17. Joining

18. Different JOIN needs What do you need to look at?Query base Sessions SELECT… FROM [Session] s WITH (NOLOCK) Sessions with network location SELECT.. FROM [Session] s WITH (NOLOCK) INNER JOIN [MediaLine] AS m WITH (NOLOCK) ON m.ConferenceDateTime = s.ConferenceDateTime AND m.SessionSeq = s.SessionSeq Audio Sessions SELECT.. FROM [Session] s WITH (NOLOCK) INNER JOIN [MediaLine] AS m WITH (NOLOCK) ON m.ConferenceDateTime = s.ConferenceDateTime AND m.SessionSeq = s.SessionSeq WHERE m.MediaLineLabel = 0 Audio Streams SELECT.. FROM [Session] s WITH (NOLOCK) INNER JOIN [MediaLine] AS m WITH (NOLOCK) ON m.ConferenceDateTime = s.ConferenceDateTime AND m.SessionSeq = s.SessionSeq INNER JOIN [AudioStream] AS a WITH (NOLOCK) ON a.MediaLineLabel = m.MediaLineLabel AND a.ConferenceDateTime = m.ConferenceDateTime AND a.SessionSeq = m.SessionSeq

20. Foreign Key Relationship Foreign KeyPrimary KeyValue Session.CallerURI Session.CalleeURI User.UserKeyUser.URI MediaLine.CallerIPAddr MediaLine.CalleeIPAddr IpAddress.IpAddressKeyIpAddress.IpAddress

22. INNER JOIN vs LEFT JOIN Table 1 Table 2 Table 1 Table 2

25. Call Leg

26. Media Paths – Type of client and server Foreign Key in SessionPrimary Key in UserAgentValue in UserAgent CallerUserAgent CalleeUserAgent UserAgentKeyUserAgent UAType

28. Media Paths – Location Source Column in MediaLineExplanation CallerInside CalleeInside 1: inside, 0: outside

29. Media Paths – Connection Type Foreign Key in MediaLinePrimary Key in NetworkConnectionDetail Value in NetworkConnectionDetail CallerNetworkConnectionType CalleeNetworkConnectionType NetworkConnectionDetailKeyNetworkConnectionDetail

31. Media Paths – Putting it all together SELECT * FROM [Session] s WITH (NOLOCK) INNER JOIN [MediaLine] AS m WITH (NOLOCK) ON m.ConferenceDateTime = s.ConferenceDateTime AND m.SessionSeq = s.SessionSeq INNER JOIN [AudioStream] AS a WITH (NOLOCK) ON a.MediaLineLabel = m.MediaLineLabel AND a.ConferenceDateTime = m.ConferenceDateTime AND a.SessionSeq = m.SessionSeq INNER JOIN [UserAgent] AS CallerUA WITH (NOLOCK) ON CallerUA.UserAgentKey = s.CallerUserAgent INNER JOIN [UserAgent] AS CalleeUA WITH (NOLOCK) ON CalleeUA.UserAgentKey = s.CalleeUserAgent INNER JOIN [NetworkConnectionDetail] AS CallerNcd WITH (NOLOCK) ON CallerNcd.NetworkConnectionDetailKey = m.CallerNetworkConnectionType INNER JOIN [NetworkConnectionDetail] AS CalleeNcd WITH (NOLOCK) ON CalleeNcd.NetworkConnectionDetailKey = m.CalleeNetworkConnectionType

33. CQM Queries QueryArea DeviceLooks at quality aspect where the capture device has an impact SystemLooks at quality aspect where the PC has an impact RelayLooks at using relay on internal call VPNLooks at media over VPN TransportLooks at TCP as the media transport LastMile (Wired/Wireless)Clients talking to AVMCU, MS or IP PSTN Gateway Plant (AVMCU MS, MS IP PSTN Gateway)Streams between servers Trending (various media paths)Streams between different media endpoints

34. Trending Queries ReportDateAllStreamsPoorStreamsPoorStreamsRatioQueryType 01-07-2013264860,226586103Trend_1_AVMCU_Mediation 02-07-2013320450,156054931Trend_1_AVMCU_Mediation 03-07-2013231620,086355786Trend_1_AVMCU_Mediation

35. Why these conditions?

38. Trending Query Structure ReportDateAllStreamsPoorStreamsPoorStreamsRatioQueryType 01-07-2013264860,226586103Trend_1_AVMCU_Mediation 02-07-2013320450,156054931Trend_1_AVMCU_Mediation 03-07-2013231620,086355786Trend_1_AVMCU_Mediation

41. Working with Devices

43. Solution Proposal

46. Trend_7_VPN Query Challenge

47. Solution

49. Surface More Data About Poor Quality

56. Tips & Tricks