Download presentation
Presentation is loading. Please wait.
Published byDiana Bruce Modified over 9 years ago
1
1 SUPPORT SERVICES
2
2 Program planning and marketing occur during the initial stages of a successful operation, but the execution phase is equally as important.
3
3 The execution phase is heavily dependent on the support staff and well designed policies and procedures.
4
4 SUPPORT SERVICES INCLUDE Registration Customer Correspondence Purchasing Accounting Materials Preparation Customer Relations Record Keeping
5
5 Registration Providing additional information about the activity that supplements the descriptions in the brochure Marketing related activities Collecting data for current and future needs (Tracking) Building relationships Collecting names and vital information
6
6 Three important elements of the Continuing Education registration process are: Method Place Time
7
7 Place The CE Location At the home/workplace At the educational activity
8
8 Time Any time Office hours Scheduled times
9
9 Another critical element of the registration process is feedback: Confirmation of: Time Location Dates Maps
10
10 The registration process is complete only after the participant is comfortably seated in the classroom.
11
11 The manner in which the participant is welcomed at the location and processed affects the participants readiness to learn.
12
12 What can you do to assure a positive experience upon participant’s arrival? Place signs in strategic locations Have someone greet the participants Provide adequate parking Provide a “safe” environment
13
13 Student Services A toll free number The purchase and delivery of books An interactive web page Customer-friendly policies and procedures
14
14 Faculty Services Copy service (reproduction of materials) Room set-up Media (i.e., projector, TV, VCR, computer, screen) Classroom management issues Training in new educational technologies Teaching methods
15
15 Records CEU – The continuing education unit The CEU is a measure of participation and satisfactory completion of a continuing education activity. 1 CEU represents 10 hours of instruction 1 Hour of training is.1 CEU
16
16 Criteria for establishing the CEU based on the International Association for Continuing Education and Training.
17
17 Other Support Services Marketing Financial Materials Production Facility Set-Up Maintenance
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.