1. Negotiation Skills Training Outline & Audience Selection Guide

2. Negotiation Skills Training Outline Language: English Duration: 2 Days ( 6 Hours Per Day) Participants: 9 ≥ Number ≤ 15 Recommended Audience: All managers and supervisors in Purchasing and Sales and those who Lead Projects.

3. Negotiation Skills Training Pre-Requisites Phase IPhase IIPhase III Time Management Business Writing Skills Presentation Skills Managing Effective Meetings Team Building Negotiation Skills Selling Skills Project Management Leadership Skills Customer Care

4. Negotiation Skills Training Outline Training Objectives:  To help you understand the skills involved in successful negotiating  To help you prepare for a negotiating discussion  To highlight a range of different negotiation tactics  To teach you how to overcome negotiation breakdowns  To show you how to protect yourself when in a weak position  To make you aware of typical negotiation mistakes to avoid

5. Negotiation Skills Training Practicality Aspects The Practicality TableExamples Theory Replaced with Practical Negotiating Tactics Guidelines Table Real Life Examples Discussion on negotiations from the past Real Life Activities Preparing for negotiations to be done after the training in business Practical Demonstrations Negotiations role plays

6. Negotiation Skills Training Monitoring Aspects Monitoring Schedule Monthly¼ - ½ Yearly Yearly Review Questions 10’ MCQ’s to Remind key concepts Real Life Snap Shots Communication intercepted & Critiqued Tips & Tricks Negotiation Tips Re- Qualification ½ Day Refresher & Nominating Internal Trainer

7. Negotiation Skills Training Audience Selection Guide SymptomsRoot CauseCure Avoiding meeting suppliers or customers Getting caught off guard during negotiations Not able to deliver the desired results from the negotiation process Not clear on the objective of the negotiation Not able to formulate negotiation strategy and flow properly Not collecting data and doing the home work before hand Not aware of negotiation tactics and when to use which one This training with proper monitoring