1. Tell the Story: Why Performance Measures Matter Cat Keen, M.S.W., M.B.A National Service Programs Director

2. Learning Objectives Participants will be able to: Describe key performance measurement concepts. Increase their knowledge related to outputs and outcomes. Describe how performance measurement can be useful in program management.

3. Performance Measures? Performance measurement is the ongoing, systematic process of tracking your program or project’s outputs and outcomes.

4. Why Performance Measurement? Accountability to funders and stakeholders Tell your story, justify funding Recognizing progress; reflects change Reliable information collected in a systematic way

5. Why Performance Measures? Program improvement Spot and correct problems Strengthen the intervention Determine where to allocate limited resources *Performance measurement is an integral part of program development, implementation, and assessment

6. Outputs Amount of service provided (people served, products created, or programs developed)

7. Outcomes Reflect the changes or benefits that occur Can reflect changes in individuals, organizations, communities, or the environment Address changes in attitudes/beliefs, knowledge/skills, behavior, or conditions

8. Activity What is an example of an output from your organization?

9. Types of Outcomes Attitude/BeliefKnowledge/SkillBehaviorCondition Thought, feeling Understanding, know- how Action Situation, circumstance

10. Outcome Examples - Education Attitude/BeliefKnowledge/SkillBehaviorCondition Increased interest in school Improved math ability Increased school attendance Successful completion of High School

11. Outcome Examples – Healthy Futures Attitude/BeliefKnowledge/SkillBehaviorCondition Increased desire to adapt good nutrition habits Improved low- budget cooking skills Increased healthy food intake Improved household food security (supply)

12. Activity: Output or Outcome?

13. Activity: Write down one outcome associated with your previous output.

14. Theory of Change (logic model) Community Need Specific Intervention Intended Outcome Evidence Guides choice of intervention Supports cause-effect relationship Evidence Guides choice of intervention Supports cause-effect relationship Statistics documenting the need

15. Problem/Need Strep Throat Problem/Need Strep Throat Intervention Antibiotics Intervention Antibiotics Outcome Healthy Outcome Healthy Evidence  Penicillin  Tetracycline Evidence  Penicillin  Tetracycline

16. EVIDENCE: Information that supports your choice of a specific intervention and its ability to produce your intended outcome. It is NOT enough to just say “we believe” our intervention is “likely” to be successful. You need to justify your choice with evidence.

17. Possible sources of evidence include: Your past performance measurement outcome data Results from an impact evaluation of your program Research that documents the outcomes of similar programs

18. Is the article: Relevant? Compelling? Up-to-date? Objective?

19. Activity: Give Me The Money My organization serves_____(output) through ________(intervention) resulting in _________(outcome).

20. Thank you! Cat Keen, M.S.W., M.B.A. National Service Programs Director Volunteer Florida 3800 Esplanade Way, Suite 180 Tallahassee, FL 32311 850.414.7400 ext. 107 (office) 850.933.8517 (cell) www.volunteerflorida.org