1. Registrar 102 Chris Huang Registrar

2. Registrar 102 Learning Outcomes Become more familiar with the roles and responsibilities of the Registrar’s Office Learn tips (and tricks)and apply them in your work Share experiences

3. Overview of GSU Background Founded in 1969 5,500 total enrollment Upper-division University Graduate and Doctoral programs 35 miles south of Chicago

4. Overview of GSU Trans4mation First Freshmen Class 2014 First Residence Hall 2014 Athletics on the Horizon

5. Registrar 102 Responsibilities Academic Calendar Transfer of Credit Course Schedule/Rooms Grade Processing Degree Audit Catalog Commencement Graduation Transcripts Athletic Eligibility Student Enrollment Academic Standing

6. Registrar 102 Helpful tips of a registrar’s office Be willing to serve Know your policies and procedures

7. Registrar 102 Policies and procedures -Late Registration -Change of grades -Extended incompletes -Auditing -Full class

8. Registrar 102 Policies and procedures -Transfer Credit entry -Late graduation applications -Does this need division chair approval and/or dean approval? -Consult the catalog -Document

9. Registration Issue Advisor Approval Instructor Approval Division Chair Approval College Dean Approval (or rep) Notes Auditing a class Done through first week of class and add “V” grade on STAC. Overload (more than 18 hrs) Done in College, advisor can approve through student petition and then student can register online. Grant Petition (if needed) (of the class if needed) (if needed) Normally handled at College. Refer students to advisor, or curriculum contacts or Dean’s office. If we need to register, then an email from advisor, or division chair will be sufficient Pre-Requisite (if needed) (if needed) This varies from program. Late Registration (in term) after deadline Late Registration (after term) or after class has ended Class is full appeal (of the class) If waitlist, bring attention to division chair. Taking a cohort class of a different program (of the class) If sections will be combined into fewer sections (of the class) Usually, there will be a notice from the Colleges/divisions.

10. Registrar 102 Helpful tips of a registrar’s office Know enough about other offices to be dangerous

11. Registrar 102

12. Build Bridges -What is R2T4?

13. Registrar 102 Helpful tips of a registrar’s office Know FERPA

14. Registrar 102 FERPA: what it is and what it isn’t at your institution – When does it start – What is directory information – Resources

15. Registrar 102 Helpful tips of a registrar’s office Use metrics to understand your operation

16. Registrar 102 Benefits of metrics – Gives you a status of the office – Hold staff accountable for productivity – Budget “What gets measured is what gets done.” - Carly Fiorina

17. Registrar 102 GSU Metrics (monthly) – Manual registrations – Forms processed – Transcripts entered (for degree audit) – Degrees posted – Transcript requests

18. Registrar 102 Helpful tips of a registrar’s office Management versus Leadership “Management is the production of acceptable results within known constraints and conditions. Leaders change the conditions.” – Carly Fiorina

19. Registrar 102 Helpful tips of a registrar’s office Strategy and structure – Set expectations high – Get to know your staff’s strengths – Hold staff accountable – When to let them go

20. Registrar 102 “A challenge of leaders is to get the right people, on the right seat, on the right bus.” - Jim Collins

21. Registrar 102 Helpful tips of a registrar’s office Utilize Technology to streamline processes

22. Registrar 102 Projects to utilize technology Forms – Fillable PDF – Online in portal Catalog – PDF – Interactive

23. Registrar 102 Projects to utilize technology Electronic Transcripts Document Imaging – Transfer credit – Records retention (legacy records)

24. Registrar 102 Helpful tips of a registrar’s office Useful software for reporting – SPSS – Access – Excel

25. Registrar 102 Helpful tips of a registrar’s office Excel Tips – Removing Duplicates – Text to Columns – Concatentate – Pivot Tables

26. Registrar 102 Helpful tips of a registrar’s office -Be ready for unusual questions from students/faculty. -Who is your office historian? -Document, document, document -Support Academic Learning

27. Registrar 102 Support Academic Learning

28. Registrar 102 Contact Information Chris Huang E: chuang@govst.educhuang@govst.edu Ph: 708.534.4503