1. 1 | © Metrus Group, Inc. How Smart Organizations Unleash Talent for Optimal Performance William A. Schiemann CEO, Metrus Group Inc. HRCI Strategic HR + Innovation Event February 2014

2. 2 | © Metrus Group, Inc. Metrus Institute: A Source of HR Research and Cases We have learned a lot about Talent and creating Value...  Human Capital Study in over 2000 organizations (ASQ, 2010)  Executive interviews and extensive research reviews for Hidden Drivers of Success (2013), The ACE Advantage (2012) and Reinventing Talent Management (2009)  Executive Thought Leader Forums  HR Benchmarking Studies of over 5000 firms  Many more (see library.metrus.com)

3. 3 | © Metrus Group, Inc. The Times They Are A-Changin’

4. 4 | © Metrus Group, Inc. Insert sailing video here

5. 5 | © Metrus Group, Inc. The Winning Game is Value How does your organization create value? How does your function or team add value? How do you add value?

6. 6 | © Metrus Group, Inc. What’s Your

7. 7 | © Metrus Group, Inc. ALIGNMENT Goals Brand Customer CAPABILITIES Competencies Information Resources ENGAGEMENT Advocacy Commitment Satisfiers What Leverages Human Capital Value?

8. 8 | © Metrus Group, Inc. Organizations with high ACE Were 2x more likely to be financial leaders Were 3x more likely to be quality leaders Averaged half the turnover of low ACE organizations Sources: Kostman & Schiemann, People Equity: The Hidden Driver, Quality Progress, 2005 Seibert & Lingle, Internal Customer Service: Has it Improved, Quality Progress, 2007 What do Leaders Need to Know? Metrus Institute/ASQ Research

9. 9 | © Metrus Group, Inc. ACE and Great Functions In low engagement organisations, departments average 20% to 40% favorable When engagement is high the average is usually 35% to 60% favorable But when Alignment, Capabilities and Engagement are high, the average is 75% - 90% favorable

10. 10 | © Metrus Group, Inc. EAST ACE 4953 UNIT 1 ACE 295653 WEST ACE 618476 CENTRAL ACE 442751 COMPANY ACE 485261 UNIT 3 ACE 565263 UNIT 2 ACE 375145 UNIT 1 ACE 542654 UNIT 3 ACE 432876 UNIT 2 ACE 342540 UNIT 1 ACE 496169 UNIT 3 ACE 668483 UNIT 2 ACE 588780 How Would Your Team Score? Weak Intermediate Strength

11. 11 | © Metrus Group, Inc. What Can You Do to Optimize Talent? Ensure Alignment Grow Capabilities Nurture Engagement Manage Talent Lifecycle

12. 12 | © Metrus Group, Inc. What Can You Do to Optimize Talent? Ensure Alignment Grow Capabilities Nurture Engagement Manage Talent Lifecycle

13. 13 | © Metrus Group, Inc. ALIGNMENT Goals Brand Customer CAPABILITIES Competencies Information Resources ENGAGEMENT Advocacy Commitment Satisfiers What Actions Might Improve Alignment?

14. 14 | © Metrus Group, Inc. Ensuring Alignment  Conveying direction and priorities?  Providing clear unit/personal goals?  Aligning measures?  Giving helpful performance feedback and coaching?  Expecting accountability?

15. 15 | © Metrus Group, Inc. What Can You Do to Optimize Talent? Ensure Alignment Grow Capabilities Nurture Engagement Manage Talent Lifecycle

16. 16 | © Metrus Group, Inc. ALIGNMENT Goals Brand Customer CAPABILITIES Competencies Information Resources ENGAGEMENT Advocacy Commitment Satisfiers What Actions Might Improve Capabilities?

17. 17 | © Metrus Group, Inc. Grow Capabilities (that Stakeholders Care About)?  People assigned to roles that fit them?  Building high teamwork?  Resources/tools?  “Right” information and technology  Developing skills for both today and tomorrow?

18. 18 | © Metrus Group, Inc. What Can You Do to Optimize Talent? Ensure Alignment Grow Capabilities Nurture Engagement Manage Talent Lifecycle

19. 19 | © Metrus Group, Inc. ALIGNMENT Goals Brand Customer CAPABILITIES Competencies Information Resources ENGAGEMENT Advocacy Commitment Satisfiers What Actions Might Improve Engagement?

20. 20 | © Metrus Group, Inc. Improving Engagement?  Recognizing people?  Providing growth and learning opportunities?  Transparent communication?  Treatment with respect?  Support vs. punitive relationship?

21. 21 | © Metrus Group, Inc. What Actions Do You Take? High Low AlignmentCapabilitiesEngagementProfile Sub-Optimization Optimized Talent High Risk

22. 22 | © Metrus Group, Inc. What Actions Do You Take? High Low AlignmentCapabilitiesEngagementProfile Sub-Optimization Optimized Talent Misguided Enthusiasm Strategic Disconnect High Risk

23. 23 | © Metrus Group, Inc. What Actions Do You Take? High Low AlignmentCapabilitiesEngagementProfile Sub-Optimization Optimized Talent Misguided Enthusiasm Strategic Disconnect Under Equipped High Risk

24. 24 | © Metrus Group, Inc. AlignmentCapabilitiesEngagementProfile Sub-Optimization Optimized Talent Misguided Enthusiasm Strategic Disconnect Under Equipped Disengaged Unable/Unwilling Wasted Talent High Risk What Actions Do You Take? High Low

25. 25 | © Metrus Group, Inc. What Can You Do to Optimize Talent? Ensure Alignment Grow Capabilities Nurture Engagement Manage Talent Lifecycle

26. 26 | © Metrus Group, Inc. Are You Managing the Entire Talent Lifecycle Well? ATTRACTING ACQUIRING ON- BOARDING TRAINING MAXIMIZING PERFORMANCE DEVELOPING & SUCCESSION RETAINING RECOVERING ACE

27. 27 | © Metrus Group, Inc. Acquiring Talent More Strategically  Facts:  Hiring costly and often not effective  Organizations historically best on C  Weakest on A and E  Question:  Do you find and select talent that is high on both A and E?  Potential Actions:  Hone & calibrate interviews to detect A and E factors  Build a powerful Talent Value Proposition!

28. 28 | © Metrus Group, Inc. On-boarding or Acculturating Talent?  Facts:  Timing is important: first impressions count!  Acculturation as a goal is often missed  Questions:  Are you acculturating new hires? How do you know?  Do new hires feel equipped to succeed?  Potential Actions:  Acculturation starts BEFORE hire  Actively manage/measure early impressions

29. 29 | © Metrus Group, Inc. Rethinking Performance Management  Facts:  Performance Appraisals most frustrating area of talent management  Questions:  Do you destroy Engagement while trying to create Alignment?  Are Capabilities optimized?  Potential Actions:  Make it part of daily life  Helping employees “get an A”

30. 30 | © Metrus Group, Inc. Developing Leaders & Succession  Facts:  Performance: “What” strong; “How” weak  Skills: Technical strong; people weak  Accountability: Activities high; People Management low  Question:  Are you optimizing your leadership talent?  Potential actions:  Better leadership measures  Invest in people management skills  ID and recognize great role models  Begins at top!

31. 31 | © Metrus Group, Inc. What Can You Do Tomorrow or Today? Diagnose/understand how well you create a high ACE team Enhance your leadership capabilities Review talent processes against ACE

32. 32 | © Metrus Group, Inc. Insert boyle video here

33. 33 | © Metrus Group, Inc. What ONE Thing Will You Do Differently Tomorrow To Make Yourself A Great Leader?

34. 34 | © Metrus Group, Inc. For more information www.metrus.com 908-231-1900 Email: wschiemann@metrus.com Twitter: @wschiemann Linked-In: http://www.linkedin.com/in/wmschiemann

35. 35 | © Metrus Group, Inc. Thank you! For more information call, email or leave your card: Metrus Group 908-231-1900 www.metrus.com Email: wschiemann@metrus.com Twitter: @wschiemann Linked-In: http://www.linkedin.com/in/wmschiemann