3. Bachelors Degree from Bethel College Director of Academic Assessment & Testing Services Director – 4 years 10 Years working in testing

4.  More Staff  Better Flexibility  Retention  Dependability

6. What kind of data?

7. o Student enrollment o Student count o Student numbers o Kind of tests o Busy times of years o Volume

8. Exam Trends Number of exams

9. 2006 -2 007 9,000 2007-2008 12,000 2008-2009 14,000 2009-2010 17,000

10.  Specialty Exams  Classroom Tests Number of exams

11. Double staff Still need coverage for the testing centers

12. Number of exams

13. Highest Volume  April  December  November  October Lowest Volume  January  May  September  August

14. Academic Support Records & Registration  August  January  March  April  May  December  September  June

15.  Charts  Student Counts  Testing Numbers  Other Department Information

16. Testing Center (Slow)  January  May  September  August (Busy)  April  December  November  October Other Departments (Busy)  August  May  September  January (Slow)  October  November  December  April

17. When the Testing Center was busy Other departments were slower When the Testing Center was slower Other departments were busy

20.  Taking charge  By talking with my supervisor  Reaching out to other departments  Creative scheduling

21.  Data  Trends  Benefits Number of exams

22.  Versatile  Flexible  Dependable  Cost  Retention

23.  Supervisors  Other Departments  Deans  Chairs

24. Chart the times staff is needed Assign staff to each area when they are needed Coordinate with other departments Find flexible staff willing to participate

25. Passionate Take Ownership Champion for the idea Cooperation Scheduling Cross Training Find the right people

27. Charlotte McGowan cmcgowan@swmich.edu Southwestern Michigan College