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Published byAlvin Richard Modified over 9 years ago
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Communication Skills
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Exercise 1a Who have you met in recent years who seemed to have a problem with communications in some way? What was it? Name: Type of problem: Career A+ Company Confidential
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Exercise 1b Now what about some good communicators you’ve met personally? Who are they? Can you sum up what impressed you? Name: Ability to: Career A+ Company Confidential
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Exercise 1c Choose five communication events from the last 48 hours. It could have been a discussion with someone, a brief meeting, a phone call, talk and so on. WhoMediumPurpose/sResult & Comment CitibankPhoneMake them reverse the late payment charge Had a heated argument over the reason. Ended up canceling my card. Career A+ Company Confidential
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Communication 3 areas: ◦Face-to-face- meetings, public speaking ◦Technology – writing, phone, web conf ◦Knowing Yourself Career A+ Company Confidential
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Face-to-face: basics Your audience Your communication Career A+ Company Confidential
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Face-to-face basics: Your Audience Audience ◦Who is the audience? ◦What does it want? ◦What does it fear? ◦What does it care about? The “So What” monster? Career A+ Company Confidential
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Face-to-face basics: Your Communication Keep it clear ◦Opening ◦Introduction ◦Key points and examples ◦Closing remarks The “Mind Lock” Monster Career A+ Company Confidential
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Face-to-face: Group Meetings The communication spoiler: ◦Know-all ◦Interrupt ◦Ramble ◦Solo-artist ◦Ego The communication maker: ◦Listen! Listen! Listen! ◦Use simple concrete language ◦Use first person ◦Kill fillers ◦Be specific ◦Full stop Career A+ Company Confidential The “King” monster
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Face-to-face: Group Meetings What is my main message? Why am I saying it? Who is it for? What outcome do I want? Are the facts in place? Is the required action clear? Career A+ Company Confidential
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Technology: Written Know your message Know your audience Structure your material Be brief Summarize Give conclusion or recommendations Supply facts Make numbers comparative Avoid jargon, remove clichés Use graphics Check Spelling/grammar Career A+ Company Confidential The spectacled monster
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Exercise 3c Invitation Email Write an email to the HR head of Widget Corporation, inviting them to visit your college for placements (20 min) Career A+ Company Confidential
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Written: Know your message What do I want to say? Why do I want to say it? Why is it important- to me and to them? Career A+ Company Confidential
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Written: Know your Audience Does the audience need: ◦Fact, opinion, inspiration, instruction, comfort, censure, support, entertainment Is the audience: ◦Conventional/un, educated/un, old/young, sophisticated/un, hungry for facts Will the audience: ◦Understand your subject, find it interesting, want to know more, need telling what to do Career A+ Company Confidential
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Written: Structure Arrange different parts of the whole message ◦Introduction ◦Development ◦Conclusion The 100-word mantra Career A+ Company Confidential
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Written: Brevity Keep sentences and paragraphs short ◦Sentence – not more than 20-25 words ◦Paragraphs- not more than 14-18 sentences Special importance on first paragraph Career A+ Company Confidential
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Written: Summarize Essential for longer texts such as reports Summary text should meet this criteria: My reader MUST know this Career A+ Company Confidential
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Written: Give Conclusions or Recommendations What you want to happen Call to action or even inaction Career A+ Company Confidential
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Written: Supply Facts Give factual evidence to support your analysis, conclusion, recommendation Tips ◦Choose relevant facts ◦Distinguish between facts and assertion ◦State assumptions ◦Support facts with extra material/examples, if necessary Career A+ Company Confidential
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Written: Make numbers comparative Tips ◦Numbers rounded and simple ◦Few numbers so that pattern is apparent Ex: ◦This version of software has 252 bugs. ◦This version of software has 252 bugs against 512 in the last version and 568 before that. ◦Version 2.1Version 2.2Current 570 510 250 Career A+ Company Confidential
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Written: Use Graphics Career A+ Company Confidential
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Written: Avoid Jargon Write 12 most common words in your specialist area and try replacing them with sensible alternatives Career A+ Company Confidential
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Written: Check Spelling/Grammar Use spell and grammar checker!! Avoid ◦Complex words ◦Jargon ◦Over-used words ◦Passive voice Career A+ Company Confidential
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Knowing Yourself Communication Style Inventory (CSI) Johari Window Locus of Control Inventory (LCI) Personal Effectiveness Inventory (PEI) Interpersonal Needs Inventory (INI) Transactional Styles Inventory (TSI) Career A+ Company Confidential The doubting monster
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