1. 1 Time Matters 10 CIC Endorsement Training Test Taking Tips 9/24/2009

2. 2 Test Taking Tips Every answer is in the manual Press Ctrl-F in Acrobat to Find Press Enter to go to next hit When I say, “This is important,” either: It is important and is in Exam 1 or Exam 2 or It is just plain important 60 days to take the test Immediate result and answers Second chance to pass: Take Exam 2 Take Exam 2 for fun! (and education) = Important

3. 3 Test Taking Tips We will distribute this PPT and more resources Follow-up Webinar and video of Webinar in ~ 2 wks Register at LexisNexis University Get a confirmation e-mail Wait up to 24 hours for approval e-mail Take the test at LexisNexis U Open book, unlimited time in 1 session Call or write pmtraining@lexisnexis.compmtraining@lexisnexis.com If your connection is interrupted Re-register and get approval to restart Write down your Question # and Answers as you go

4. 4 Exam Preparation Register Online Business Hours 8 - 5 EST Allow 24 Hours to Receive Confirmation Download Instructions Tech Issues, Call: Charlene Basset 866-654-2381 ext 2204 pmtraining@lexisnexis.com

5. 5 Introduction

6. 6 Wells H. Anderson, J.D., CIC CIC since 1997 Founder of Active Practice LLC in Minnesota Focus on small firms and solos CIC Forum Moderator & Administrator Winner of 3 TechnoLawyer Awards Biked 400 miles on LN’s United Cerebral Palsy teams – Thanks to you CIC donors! Presenter

7. 7 Acknowledgments Hours upon hours of work behind the scenes: CICs contributed material Development, Sales, Technical Support Practice Management Training: Charlene, Erin Leslie Burkes, Tim Jarnigan Tanner Davis – manual drafting, slideshow Tom Rowe for 10 years of training Steve Best: Set the bar HIGH in PCLaw training

8. 8 Prepare you for TM 10 CIC Exam Give you documentation and short overview of an Implementation Process Cover TM 10 enhancements in depth Answer your questions Our Objectives

9. 9 Improve software quality Increase Net Promoter Score Improve Customer Experience with Tech Support Practice Management Goals

10. 10 Test Taking Tips Introduction Desktop Extensions Demo Implementation Process 10 Minute Break Enhancements in Depth Q & A Agenda

11. 11 Agenda Details Implementation Process Assessment Design the Solution Deployment Time Matters 10 Architecture Changes Installation Knowledge Transfer (training) Assurance Technical Support Backup and Restore Partnering = Important

12. 12 Agenda Details Enhancements - Implementation MS SQL Server under the hood Architecture changes Installation wizard Enhancements – New Features Desktop Extensions Backup Activity Power View Merge Templates – 4 levels of folders Outlook TM Connect – Staff field