1. Fit for the future; the challenges of an expanding customer base Joint JIBS-Eduserv Seminar, Wednesday 16 June 2010 Josephine Burt, The Open University

2. Contents OU context Libraries of the future Challenges for the OU Case studies Key messages

3. Context - The Open University 13 regional centres Single module, certificate, diplomas, awards, PG, research Materials - paper- based, blended and online learning Europe and worldwide 570 modules

4. Open University students no previous qualifications required 150,000 undergraduate students 30,000 postgraduate students 10,000 students have disabilities 30,000 students live outside UK Part-time study –70% of undergraduates in full-time employment –50% sponsored by employer 2,000,000 OU alumni

5. OU on TV

6. Context - OU Partnerships About 150 partnership agreements Europe and international (Africa, India, China) Negotiated by – OU Worldwide – OU Validation Services – Centre for Continuing Professional Development – Strategic and Curriculum partnerships typology of partnerships -13 types – direct, collaborative, licensed, etc 52,000 students

7. So what? The world is changing

8. Libraries 2020 Will they exist? –Or will we live in a Google world What library activities will be important? – and what will we not be doing What assets/features/skills do we need to focus on? How do we add value to the student experience/our institutions?

9. OU 2013 More collaborative activity - working in partnership –International strategy Employer engagement Not for loss work –Social justice Other enquiries = challenges http://www.flickr.com/photos/dan4th/2295925353/

10. Mapping partnerships Challenges – complexity – establishing student numbers and full time equivalents (FTEs) – modelling groups –managing expectations of library services –definition of OU student! http://www.flickr.com/photos/michaelheiss/2871993069/

11. Licences Challenges – model licence – terms of licences – bolt-on clauses – range of potential users http://www.flickr.com/photos/julishannon/2434691031/

12. Access and Authentication Challenges – definition of user groups – definition of groups of resources (permission sets) – influencing other internal teams –keeping legal

13. Case studies http://www.flickr.com/photos/qthomasbower/3563420741/ http://www.flickr.com/photos/8422710@N06/2164279407/ http://www.flickr.com/photos/yjv/4124436036/

14. Further challenges (for us) Development project – non - standard service – not core business – funding and staff resources E-books

15. OU progress in 3 years Influencing JISC collections, publishers etc Membership of JIBs, UKSG, etc Information sharing with colleagues Implementation of Shibboleth Services for Retired staff, Locally employed tutors Open Access information resources - http://library.open.ac.uk/libpartnerships/ http://library.open.ac.uk/libpartnerships/ Library and support services to other organisations http://library.open.ac.uk/libbusinessdev/ http://library.open.ac.uk/libbusinessdev/

16. Josephine Burt, Business Development Manager, Library Services The Open University j.m.burt@open.ac.uk OU library supporting achievement http://www.youtube.com/watch?v=KI60v6L_2mI Thank you!