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Business Copyright 2005 Prentice- Hall, Inc. 16-1
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16-2 Chapter 16 Managing Information Systems & Communication Technology
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Business Copyright 2005 Prentice- Hall, Inc. 16-3 Chapter Outline Information Management: An Overview Information Management: An Overview New Business Technologies In The Information Age New Business Technologies In The Information Age Types Of Information Systems Types Of Information Systems Elements Of The Information System Elements Of The Information System Telecommunications & Networks Telecommunications & Networks
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Business Copyright 2005 Prentice- Hall, Inc. 16-4 Overview Information ManagersInformation Managers Information ManagementInformation Management
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Business Copyright 2005 Prentice- Hall, Inc. 16-5 Data & Information Data- Raw Facts & FiguresData- Raw Facts & Figures Information- Meaningful, Useful Interpretation Of DataInformation- Meaningful, Useful Interpretation Of Data Information System- Transforms Raw Data Into Information For Decision MakingInformation System- Transforms Raw Data Into Information For Decision Making
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Business Copyright 2005 Prentice- Hall, Inc. 16-6 Use “Very Often” Or “Often” 2000 Information Not Available Source: Harris Interactive, The Harris Poll “Online Activity Grows As More People Use Internet For More Purposes”, Jan. 21, 2004, http://www.harrisinteractive.com/harris_poll/index.asp?PID=433
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Business Copyright 2005 Prentice- Hall, Inc. 16-7 Technology & IS Employees At All Levels UseEmployees At All Levels Use Rapid Developments In TechnologyRapid Developments In Technology Technology ChangingTechnology Changing –Organizational Design –Innovation Relationships –Management/Business Process
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Business Copyright 2005 Prentice- Hall, Inc. 16-8 Expanding Scope Of IS
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Business Copyright 2005 Prentice- Hall, Inc. 16-9 IS & Business Strategy
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Business Copyright 2005 Prentice- Hall, Inc. 16-10 Functions Of Electronic Technologies Firm Coordination & CommunicationFirm Coordination & Communication Speed Up TransactionsSpeed Up Transactions
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Business Copyright 2005 Prentice- Hall, Inc. 16-11 Electronic Information Technologies Fax MachineFax Machine Voice MailVoice Mail E-MailE-Mail Electronic ConferencingElectronic Conferencing –Data –Video GroupwareGroupware Digital Information ServicesDigital Information Services
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Business Copyright 2005 Prentice- Hall, Inc. 16-12 Systems & Hardware World Wide Web- Uniform Resource Locator (URL)World Wide Web- Uniform Resource Locator (URL) Servers & BrowsersServers & Browsers –Home Page –Webmaster –Server –Browser Directories/Search EnginesDirectories/Search Engines
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Business Copyright 2005 Prentice- Hall, Inc. 16-13 The ‘Nets InternetInternet Intranet- FirewallsIntranet- Firewalls ExtranetExtranet
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Business Copyright 2005 Prentice- Hall, Inc. 16-14 Options From IS Organizational Design Leaner OrganizationsLeaner Organizations More FlexibilityMore Flexibility Increased CollaborationIncreased Collaboration Improved Management ProcessesImproved Management Processes Greater Independence Of Company & WorkplaceGreater Independence Of Company & Workplace
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Business Copyright 2005 Prentice- Hall, Inc. 16-15 Networking For Mass-Customization
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Business Copyright 2005 Prentice- Hall, Inc. 16-16 The Networked Enterprise Virtual CompanyVirtual Company Enterprise Resource PlanningEnterprise Resource Planning
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Business Copyright 2005 Prentice- Hall, Inc. 16-17 User Groups & System Requirements Knowledge WorkersKnowledge Workers ManagersManagers Functional AreasFunctional Areas Business ProcessesBusiness Processes
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Business Copyright 2005 Prentice- Hall, Inc. 16-18 Matching Users & Systems
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Business Copyright 2005 Prentice- Hall, Inc. 16-19 Matching Users, Function, & Processes
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Business Copyright 2005 Prentice- Hall, Inc. 16-20 Systems By Level Transaction Processing SystemsTransaction Processing Systems Office ApplicationsOffice Applications
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Business Copyright 2005 Prentice- Hall, Inc. 16-21 Flow Diagram- Transaction Processing
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Business Copyright 2005 Prentice- Hall, Inc. 16-22 Knowledge Workers Systems AnalystsSystems Analysts Data Workers- System Operations PersonnelData Workers- System Operations Personnel ProgrammersProgrammers
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Business Copyright 2005 Prentice- Hall, Inc. 16-23 Knowledge-Level Support Systems Word ProcessingWord Processing Desktop PublishingDesktop Publishing Computer-Aided DesignComputer-Aided Design Simulation ModelingSimulation Modeling
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Business Copyright 2005 Prentice- Hall, Inc. 16-24 Management Information Systems Decision SupportDecision Support Executive Artificial Intelligence- SupportExecutive Artificial Intelligence- Support RoboticsRobotics ExpertExpert
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Business Copyright 2005 Prentice- Hall, Inc. 16-25 Hardware Input Device- CPUInput Device- CPU –Optical Scanner –CD Drive –Mouse Main MemoryMain Memory Output DeviceOutput Device –Monitor –Printer –Voice
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Business Copyright 2005 Prentice- Hall, Inc. 16-26 Hardware Components
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Business Copyright 2005 Prentice- Hall, Inc. 16-27 Software System Program- Operating SystemSystem Program- Operating System Application ProgramApplication Program Graphical User Interface (GUI)- IconsGraphical User Interface (GUI)- Icons
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Business Copyright 2005 Prentice- Hall, Inc. 16-28 IS Control Ensures System Operates According To ProcedureEnsures System Operates According To Procedure Problems Of Privacy & SecurityProblems Of Privacy & Security Privacy InvasionPrivacy Invasion SecuritySecurity
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Business Copyright 2005 Prentice- Hall, Inc. 16-29 Database Centralized, Organized DataCentralized, Organized Data –Fields –Records –Files
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Business Copyright 2005 Prentice- Hall, Inc. 16-30 Application Programs Word ProcessingWord Processing Electronic SpreadsheetsElectronic Spreadsheets Database ManagementDatabase Management GraphicsGraphics –Computer –Presentation Desktop PublishingDesktop Publishing
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Business Copyright 2005 Prentice- Hall, Inc. 16-31 Multimedia Communication DevicesDevices –Global Positioning Systems –Personal Digital Assistants –Paging Systems/Cellular Phones ChannelsChannels –Wired –Wireless BroadbandBroadband
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Business Copyright 2005 Prentice- Hall, Inc. 16-32 System Architecture NetworksNetworks –Wide Area Network (WAN) –Local Area Network (LAN) Wireless NetworksWireless Networks Client-Server NetworkClient-Server Network
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