1. TSA 15 Sept 2010 Total South Africa – A Review Presentation made at the Public Hearings on the LFC Parliament, Cape Town.

2. TSA 15 Sept 2010 Our Mission, Vision and Values 2

3. TSA 15 Sept 2010 TOTAL SOUTH AFRICA STRUCTURE TOSACO TOTAL OVERSEAS Remgro TOTAL SA TOTAL Botswana TOTAL Lesotho TOTAL Swaziland NATREF (Crude oil Refinery) SAFOR (Base Oil Refinery) TOTAL Namibia 50.1%25%24.9% 36.36% 19.0% 100.0% TOTAL COMMERCIAL SERVICES (TCS) 24,9% 3

4. TSA 15 Sept 2010 Equity ownership  TOSACO owns 25% equity in Total South Africa  TOSACO has full participation in value chain including all TSA subsidiaries (Refer previous slide).  BEE funding /financial model sound.  Joint ownership of TOSACO Commercial Services (TCS) 75.1% : 24.9%, TOSACO & TSA respectively.  Repayment schedule shifted from 2013 to 2010. NB: Effective BEE shareholding in TSA is 30.3% inclusive of BEE shareholding in Remgro. 4

5. TSA 15 Sept 2010 Management Control  45% of the Board members are Black people  TOSACO-appointed directors effective from start  TOSACO full voting rights from day one  TOSACO fully involved in all Board Committees  Transformation Committee  Remuneration Committee  Risk and Audit Committee  Employees free to have exit interviews with any member of the TSA Board 5

6. TSA 15 Sept 2010 Management and Control – TSA Board DirectorStatusGenderDesignationRace Ms Z ManaseNon-ExecutiveFemaleChairpersonBlack Mr JD RoyereExecutiveMaleMD & CEOWhite (FN) Ms L BobilloExecutiveFemaleDirectorWhite (FN) Ms N DitodiNon-ExecutiveFemaleDirectorBlack Mr M FakuNon-ExecutiveMaleDirectorBlack Mr C MashiachidiNon-ExecutiveMaleDirectorBlack Dr E de la HertzogNon-ExecutiveMaleDirectorWhite Mr O A DevousassouxNon-ExecutiveMaleDirectorWhite (FN) Mr L CrouseNon-ExecutiveMaleDirectorWhite Mr A ChampeauxNon-ExecutiveMaleDirectorWhite (FN) Ms P MekwaExecutiveFemaleDirectorBlack FN = Foreign National 6

7. TSA 15 Sept 2010 Transformation Committee  Members  Ms N. Ditodi - TOSACO, Chairperson  Mr M. Faku – TOSACO  Dr E. de la Hertzog – Remgro  Ms P. Mekwa – TOTAL  By Invitation  Managing Director & Chief Executive Officer  General Manager: HR & Transformation  General Management  TOSACO members by rotation (at least two groups per meeting.  NB: Committee meets twice a year. 7

8. TSA 15 Sept 2010 EMPLOYMENT EQUITY Definitions: ACI = African, Coloured and Indian TGT = Target 8

9. TSA 15 Sept 2010 Executive Team 9

10. TSA 15 Sept 2010 Wider Management Team 10

11. TSA 15 Sept 2010 Transformation Indicators (excl NBLS) CategoryActual (%) TSA Target (%) % EE staff7472 % EE in Mid Mgt5659 % Female staff4239 % ACI females3125 % EE external recruits (Mid Mgt) 75 % EE promotions in (Mid Mgt)8075 % People living with disabilities 23 June 2010 October 2010 11

12. TSA 15 Sept 2010 Transformation Indicators … cont Scorecard ElementScore/Points FY 2008 Expected Target Score / Points Ownership16.0920.00 Management Control6.0510.00 Employment Equity11.3915.00 Skills Development4.8215.00 Affirmative Procurement 13.5920.00 Enterprise Development 8.2015.00 Socio-economic development 5.00 GRAND TOTAL65.14100 Performance vs BEE Scorecard* Source: EmpowerDex Verified Interim Generic Scorecard Rating, August 2009 as per the BBBEE Codes of Practice. TSA is a Level 4 contributor 12

13. TSA 15 Sept 2010 SKILLS DEVELOPMENT 13

14. TSA 15 Sept 2010 Capacity Building Prioritized  Training spend 4 - 5% of total payroll annually (+/-Rm16)  77% (+/- Rm12) of total training spend on Black staff  Building a skills pipeline:  Internship programme (+/- 25 graduate students)  Bursary programmes (locally & internationally)  Accelerated development programme (high potential staff)  International Programmes  Total Professors Association - (Wits & UWC)  Annual Energy Education Seminar - (Wits & Univ of Cape Town, exploring with Univ of Pretoria, Univ KZN, Limpopo)  Total Summer School – two HDSA students annually. 14

15. TSA 15 Sept 2010 Capacity building prioritized...2  Leadership in Oil and Energy Programme  Specialized skills development & exposure programme  Focused programmes  Learning Programme (Island View Terminal) Unemployed Graduates  Operations Learning Programme  Depot Operations Programme (Regional centre)  Awareness Building Programmes  Diversity Management  Gender Sensitization  Diversity Management 15

16. TSA 15 Sept 2010 SUPPORTIVE CULTURE 16

17. TSA 15 Sept 2010 Supportive Culture  Climate surveys  Benchmarking studies  Women Empowerment Programme  Steering Committee  Support to WOESA  Monitor, evaluate and guide corrective actions 17

18. TSA 15 Sept 2010 Supportive Culture …2  Equipping management and staff to deal with diversity  Employment of people with disabilities  Auditing – policies, procedures and facilities  Attitude surveys  Self-declaration in line with Employment Equity Act to enable target setting  Confidential reporting line managed externally 18

19. TSA 15 Sept 2010 ENTERPRISE DEVELOPMENT 19

20. TSA 15 Sept 2010 Enterprise development  Retail Entrepreneurship Empowerment Programme  At least 8 new HDSA entrants into retail trained over a year and placed  National Dealer Council Transformation Committee  Encourage transformation of the retail network  Selected Supplier Development Initiatives  Transport services  Support and Preferential Terms  7-day payment terms for qualifying suppliers  Integrated Energy Centres  Provision of fuel and other services to rural communities 20

21. TSA 15 Sept 2010 AFFIRMATIVE PROCUREMENT 21

22. Top suppliers in affirmative procurement list  As at August 2010 47% of controllable spend with BEE companies who are at least Level 4.  More than 50% of top strategic suppliers are BEE owned companies.  At least 14 HDSA companies have been identified and are included and/or have participated in the supplier development programme for 2010. TSA 15 Sept 2010 22

23. TSA 15 Sept 2010 SOCIAL DEVELOPMENT (Corporate Social Investment) 23

24. TSA 15 Sept 2010 Corporate Social Investment  Main focus areas:  Education a.Mathematics and Science Education b.Teacher Education and Training  Environmental Conservation  (Arbor Week with DAFF, Kruger National Park / My Acre of Africa  Social development a.Community involvement and HIV/AIDS Home Care b.Support for people living with disabilities  Women Empowerment  Women Entreprenuer of the Year with partners incl DAWFF. 24

25. TSA 15 Sept 2010 Challenges  Managing stakeholder expectations  Inability to retention staff for extended periods  Insufficient means for knowledge transfer  Shifts and turns in affirmative procurement  Global markets movements  Gravitation towards fraudulent tendencies (bribery and corruption) 25

26. TSA 15 Sept 2010 Should you have any questions or queries or suggestions on any aspect of transformation management in TSA please direct them to the Personal Assistant of the GM HR & Transformation: Ms Zandile Sibiya at this address: zandile.sibiya@total.co.za or to gert.van-niekerk@total.co.za and nadine.fahr-becker@total.co.za gert.van-niekerk@total.co.za nadine.fahr-becker@total.co.zagert.van-niekerk@total.co.za nadine.fahr-becker@total.co.za 26