1. Tennessee WIC Vendor Training 2015 - 2016
Welcome to Tennessee WIC Vendor Training for This is required training to become and remain authorized as a Tennessee WIC Vendor.

2. Special Supplemental Nutrition Program for Women, Infants and Children (WIC)
The Special Supplemental Nutrition Program for Women, Infants and Children is the official name of the WIC Program.
WIC’s mission is to continue safeguarding the health of low-income women, infants, and children up to age 5 who are at nutrition risk by providing nutritious foods to supplement diets, information on healthy eating, and referrals to health care.
WIC continues to safeguard the health of low-income women, infants, and children up to age 5 who are at nutrition risk by providing nutritious foods to supplement diets, information on healthy eating, and referrals to health care.

3. WIC Food Packages
WIC provides an assortment of wholesome and nutritionally sound food products to our participants.

4. History of the WIC Food Packages
1974 WIC Becomes a Permanent Program
1992 Foods for Breastfeeding Women Expanded
2009 Interim Rule Revised the Food Packages
2014 Final Rule Added More
2015 Several More Additions
This is a timeline showing key events in WIC history and changes to foods WIC provides. We are proud that Tennessee has had involvement with WIC throughout it’s 41 year history:
1974 WIC Becomes a Permanent Program
Tennessee is one of the first states to have a WIC Program
WIC food packages include standard infant formula, therapeutic infant formula and WIC medical foods, milk, eggs, cheese, juice, cereal, peanut butter, and dried beans or peas.
1992 Foods for Breastfeeding Women Expanded
Tuna and carrots added for fully breastfeeding women.
2009 Interim Rule Revised the Food Packages
Fruits and vegetables, whole grains, soy-based beverage and tofu added to the food categories.
2014 Final Rule Added More
Whole wheat macaroni (pasta) added to the options States can provide.
2015 Several More Additions Added as of July 1
White potatoes and yogurt

5. WIC Provides Healthy Foods WIC food packages align with the Dietary Guidelines for Americans and the infant feeding practice guidelines of the American Academy of Pediatrics. As of July1, 2015 the Tennessee WIC Program Provides:
Whole-wheat Bread and other Whole Grains Milk Eggs Cheese Yogurt Breakfast Cereal Peanut Butter Fruits and Vegetables
Dried and canned beans/peas
Canned Fish
Baby Food
Infant Cereal
Juice
Infant Formula
Soy-based beverage
Tofu
WIC Provides Healthy Foods
WIC food packages align with the Dietary Guidelines for Americans and the infant feeding practice guidelines of the American Academy of Pediatrics. As of July 1, 2015 the Tennessee WIC Program is providing the categories listed. However, since each participant receives specific foods, it is essential that cashiers carefully read the Food Instruments and Cash Value Vouchers during WIC transactions. (Give audience a few moments to look over the list.)

6. WIC Program Food Lists
Each state’s WIC Program has the flexibility to select
foods within what is allowed by Federal regulations.
For example:
Specific brands
Container/package sizes
Policies regarding specialty foods such as organic
Lower cost options
Product availability in the State
WIC Program Food Lists
Each state’s WIC Program has the flexibility to select foods within what is allowed by Federal regulations.
For example:
Specific brands
Container/package sizes
Policies regarding specialty foods such as organic
Lower cost options
Product availability in the State

7. Breastfeeding is a Priority in WIC
Fully breastfeeding infants over 6 months receive larger quantities of baby food fruits and vegetables, they also receive baby food meat.
Fully breastfeeding mothers receive the most variety and the largest quantity of food.
We feel it is important for everyone involved with WIC to know Breastfeeding is a Priority. As vendors, you should know that:
Fully breastfeeding mothers receive the most variety and the largest quantity of food.
Fully breastfeeding infants over 6 months receive larger quantities of baby food fruits and vegetables, they also receive baby food meat.

8. A Review of the 2015 – 2016 WIC Food List
Remember the importance of always reading the Food Instruments (FIs) and Cash Value Vouchers (CVVs) during the WIC transaction.
We are now beginning a review of the 2015 – WIC Food List. With the introduction of white potatoes and yogurt on July 1, this new list replaced the one scheduled to end September 30, This new list will be effective through September 30, 2016.
Although referring to the “Cashier Card for ” will be mentioned throughout this portion of the presentation, in addition cashiers must remember the importance of always reading the Food Instruments (FIs) and Cash Value Vouchers (CVVs) during the WIC transaction. This is the only way to insure participants are receiving the proper food the WIC Program is providing them.

9. Regular Cow’s Milk Allowed in gallons only, no organic
For children 12 through 23 months of age:
Only whole milk unless reduced fat (2%) is specified on the FI
For women and children two years old and up:
Only
Low-fat (1 %)
Sweet Acidophilus (1%)
Non-fat (skim)
Unless reduced fat (2%) is specified on the FI
Regular Cow’s Milk is allowed in gallons only, no organic.
For children 12 through 23 months of age:
Only whole milk unless reduced fat (2%) is specified on the FI
For women and children two years old and up:
Only
Low-fat (1 %)
Sweet Acidophilus (1%)
Non-fat (skim) (currently referred to as fat-free)
Unless reduced fat (2%) is specified on the FI
Chocolate milk is not allowed. Neither are non-dairy beverages except when soy beverage is on the FI.

10. Other Forms of Milk Allowed When on the FI
Read the FI for allowed fat content and size for:
Lactose reduced or lactose free
Ultra-High Temperature (UHT)
Goat’s milk
Evaporated milk
Buttermilk
Non-fat dry powdered (allowed size is on the FI)
No organic of any of these
There are other forms of milk allowed when on the FI.
It is important to read the FI for allowed fat content and size for when participants are receiving any of the following:
Lactose reduced or lactose free
Ultra-High Temperature (UHT) – given when participants do not have refrigeration available
Goat’s milk
Evaporated milk
Buttermilk
Non-fat dry powdered (allowed size is on the FI).
No organic of any of these.

11. Cheese Store or private label brands only unless not carried Can Be:
8 or 16 oz Mozzarella, Cheddar, Colby, Monterey Jack and Process American or blends of these
Slices, blocks, string or sticks
Low, free, reduced, less or light in sodium, fat or cholesterol
Cabot brand in blocks when on FI
No organic
Cheese
Store or private label brands are the only cheese allowed unless none are ever carried.
The cheese provided can be:
8 or 16 oz Mozzarella, Cheddar, Colby, Monterey Jack and Process American or blends of these
Slices, blocks, string or sticks, no shredded or cubed.; Sliced cheese can be single or individually wrapped.
Low, free, reduced, less or light in sodium, fat or cholesterol
Cabot brand in blocks are allowed when specified on the FI.
No organic.
No cheese can come from the deli or cheese shop unless not sold elsewhere in the store. This includes Cabot cheese.
Remember, it cannot say “imitation” before the word cheese, or food, spread or product after the word cheese. That is why Velveeta is not allowed, it is a cheese spread.
Cheese provided cannot be imported, flavored, smoked or have added ingredients or seasonings.

12. Soy Beverage Allowed products are (including organic):
Pacific Natural – Ultra Soy Original and Vanilla, non-refrigerated quarts
8th Continent – Soymilk Original and Vanilla, refrigerated quarts and half-gallons
Silk – Original, refrigerated quarts and half-gallons
Participants are to receive the largest size available once they decide whether they wish to purchase shelf stable or refrigerated.
Soy Beverage
The currently allowed products, including organic, are:
Pacific Natural – Allowed in Ultra Soy Original and Vanilla, non-refrigerated quarts.
8th Continent – Allowed in Soymilk Original and Vanilla, refrigerated quarts and half-gallons.
Silk – Allowed in Original, refrigerated quarts and half-gallons.
Participants are to receive the largest size available once they decide whether they wish to purchase shelf stable or refrigerated.

13. Tofu (includes organic): Allowed products in 16 oz Azumaya Firm
Nasoya Silken
Tofu
Organic products are allowed, but Nasoya Silken in 16 oz is the only silken tofu allowed.
The only other allowed tofu is Azumaya Firm in 16 oz. It is not organic.

14. Yogurt Allowed in 32 oz tubs FIs specify allowed fat content
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
Yoplait
Yoplait Greek 100
Dannon
Dannon Oikos
Store brand/private label
Yogurt
Yogurt is only allowed in 32 ounce tubs.
The FI specifies which fat content the participant is allowed to have. Generally speaking, children 12 – 23 months of age can receive whole fat yogurt while women and children two years old and up can receive low-fat or non-fat products.
The allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Yoplait
Yoplait Greek 100
Dannon
Dannon Oikos
Store brand/private label

15. Eggs Any brand of Grade A Large White Eggs in a dozen carton.
No brown or specialty eggs such as Eggland’s best or organic.
Eggs
Any brand of Grade A Large White Eggs in a dozen carton are the only eggs allowed.
Not allowed are brown or specialty eggs such as Eggland’s best or organic.
Also not allowed are dried eggs mix and hard boiled eggs.

16. Dried Beans and/or Peas
16 oz bag of plain dry beans, peas, or lentils in any brand
Includes garbanzo beans (chick peas), black-eyed peas, crowder peas and purple hull peas
No organic
Dried Beans and/or Peas
Allowed in 16 oz bags of plain dry beans, peas, or lentils in any brand.
This includes garbanzo beans (chick peas), black-eyed peas, crowder peas and purple hull peas.
Organic products are not allowed.
Seasoning packets are also not allowed.

17. Canned Beans 15 – 16 oz cans of plain beans in any brand
Includes garbanzo beans (chick peas), black-eyed peas, crowder peas and purple hull peas
Can have:
added sugar for processing
reduced sodium
Green peas, green beans, snap beans, yellow beans and wax beans are not allowed
No organic
Canned Beans
Allowed in 15 – 16 oz cans of plain beans in any brand.
This includes garbanzo beans (chick peas), black-eyed peas, crowder peas and purple hull peas.
All allowed products can have:
a small amount of added sugar for processing
reduced sodium
Green peas, green beans, snap beans, yellow beans and wax beans are not allowed.
Also not allowed are organic and products with added meats, sauces, spices, fruits or vegetables.
Soups are not allowed, but baked beans are when on the FI due to the participant having limited cooking facilities. Baked beans can have added sugar, but no meat such as beans and franks or added fats, oils or vegetables.

18. Peanut Butter 16 – 18 oz jar, glass or plastic, in any brand Can Be:
Creamy (smooth) or chunky (crunchy)
Refrigerated or non-refrigerated
Regular or reduced sodium
With added vitamins
No organic
Peanut Butter
Allowed in 16 – 18 oz jar, glass or plastic, in any brand.
It Can Be:
Creamy (also known as smooth) or chunky (also known as crunchy)
Refrigerated or non-refrigerated
Regular or reduced sodium
With added vitamins
Restrictions for peanut butter include no organic, reduced fat, spreads, or added ingredients such as marshmallows, honey, jelly, or chocolate.

19. 48 oz Shelf Juices for Women
Any brand of Orange or Grapefruit labeled 100% juice and at least 120% vitamin C
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
Juicy Juice
Lucky Leaf
Northland
Seneca
48 oz Shelf Juices for Women
Participants can continue to receive any brand of Orange or Grapefruit labeled 100% juice and at least 120% vitamin C.
The other allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Juicy Juice
Lucky Leaf
Northland
Seneca

20. 11.5/12 oz Frozen Juice for Women
Any brand of Orange or Grapefruit labeled 100% juice and at least 120% vitamin C
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
Dole
Old Orchard
Seneca
Welch’s
11.5/12 oz Frozen Juice for Women
As with the 48 oz, it can be any brand of Orange or Grapefruit labeled 100% juice and at least 120% vitamin C.
The other allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Dole
Old Orchard
Seneca
Welch’s

21. 64oz Shelf Juices for Children
Any brand of Orange or Grapefruit labeled 100% juice and at least 120% vitamin C
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
Juicy Juice
Langer
Libby’s
Lucky Leaf
Mott’s
Seneca
White House
64oz Shelf Juices for Children
As with the other juice sizes, it can be any brand of Orange or Grapefruit labeled 100% juice and at least 120% vitamin C.
The other allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Juicy Juice
Langer
Libby’s
Lucky Leaf
Mott’s
Seneca
White House

22. 64oz Shelf Juices for Children
More brands with allowed products:
Campbell’s
Northland
Old Orchard
Welch’s – Grape, White Grape, Red Grape
64 oz Shelf Juices for Children
More brands with allowed products:
Campbell’s
Northland
Old Orchard
Welch’s – Grape, White Grape, Red Grape

23. For All Juices No: Bottle or cartons from dairy case
Fruit drinks or juice cocktails
Added sweetening or spices
Organic
For All Juices
No:
Bottle or cartons from dairy case such as this Florida Natural Ruby Red Grapefruit Juice
Fruit drinks or juice cocktails such as this Welch’s Essentials Juice Cocktail
Added sweetening or spices
Organic like this Campbell’s Organic Tomato Juice

24. Cold Cereals Minimum 11 oz box size
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
General Mills
Kellogg’s
MOM Brands (Malt-O-Meal)
Post
Cold Cereals
The minimum box size allowed is 11 oz.
Products are allowed from the following brands as identified on the “Cashier Card for 2015 – 2016”:
General Mills
Kellogg’s
MOM Brands (Malt-O-Meal)
Post

25. Cold Cereals More brands with allowed products:
Quaker
Sunbelt Bakeries
Store brands/private label
All Vendors must carry at least 1 whole grain cereal
Cold Cereals
Here are more brands with allowed products:
Quaker
Sunbelt Bakeries
Store brands/private label – the federal requirement is to specifically list store brand/private label cereals. We have tried to make this list as complete as possible.
The federal regulations require that all vendors must carry at least 1 whole grain cereal. However, it is important that vendors carry as many of the whole grain cereals as they are able. Our participants must receive as much opportunity as possible to purchase these products. Please note that each of the cereals displayed on this slide and the previous one are whole grain.

26. Hot Cereals Minimum 11 oz box size
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
Cream of Wheat and Cream of Rice (B&G)
MOM Brands (Malt-O-Meal)
Quaker
Hot Cereals
Minimum 11 oz box size.
Allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Cream of Wheat and Cream of Rice (B&G)
MOM Brands (Malt-O-Meal)
Quaker

27. Whole Wheat/Whole Grain Bread
16 oz only
Allowed products come from the following brands
identified on the “Cashier Card for 2015 – 2016”:
Bimbo
Bunny
Holsum
Nature’s Own
Pepperidge Farm
Roman Meal
Sara Lee
Wonder
Store Brand/Private Label
Whole Wheat/Whole Grain Bread
16 oz products only.
Allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Bimbo
Bunny
Holsum
Nature’s Own
Pepperidge Farm
Roman Meal
Sara Lee
Wonder
Store Brand/Private Label

28. Whole Wheat/Whole Grain Buns and Rolls
16 oz only
Allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Arnold/Orowheat Select
Healthy Life
Pepperidge Farm
Sara Lee
Whole Wheat/Whole Grain Buns and Rolls
Also, can only be 16 oz products.
Allowed products come from the following brands identified on the “Cashier Card for 2015 – 2016”:
Arnold/Orowheat Select
Healthy Life
Pepperidge Farm
Sara Lee

29. Other Whole Wheat/ Whole Grain Products
16 oz only.
Any brand of:
Brown Rice
Oatmeal
Bulgur (cracked wheat)
Barley (not pearled barley)
Instant, quick or regular cooking.
No organic.
Other Whole Wheat/Whole Grain Products
16 oz only
The following other grain products can be any brand :
Brown Rice
Oatmeal, for which there are no current 16 oz products meeting the federal requirement for iron to be considered cereal, but do qualify as an other grain.
Bulgur, also known as cracked wheat
Barley (allowed products cannot be labeled pearled barley)
Allowed products can be instant, quick or regular cooking. They cannot have added sugars, fats, oil, sodium or be organic.

30. Other Whole Wheat/ Whole Grain Products
Tortillas in 16 oz, including several additions for :
La Banderita Whole Wheat, White Corn
Mission 100% Whole Wheat, Yellow Corn Extra Thin
Ortega 100% Whole Wheat
Store brand/private label as identified on the “Cashier Card for 2015 – 2016”
Other Whole Wheat/Whole Grain Products
Allowed products in 16 oz, including several additions for 2015 – 2016:
La Banderita Whole Wheat, White Corn
Mission 100% Whole Wheat, Yellow Corn Extra Thin
Ortega 100% Whole Wheat
Store brand/private label as identified on the “Cashier Card for 2015 – 2016”

31. Other Whole Wheat/ Whole Grain Products
Macaroni (Pasta) in 16 oz, including several additions for :
Hodgson Mill Spaghetti, Whole Wheat Spirals, Elbow and Angel Hair
Gia Russa Angel Hair, Linguine
Barilla Spaghetti, Penne
Store brand/private label as identified on the
“Cashier Card for 2015 – 2016”
No organic
Other Whole Wheat/Whole Grain Products
Macaroni (also known as Pasta) in 16 oz, including several new additions for :
Hodgson Mill Spaghetti, Whole Wheat Spirals, Elbow and Angel Hair
Gia Russa Angel Hair, Linguine
Barilla Spaghetti, Penne
Store brand/private label as identified on the “Cashier Card for 2015 – 2016”
No organic.

32. Canned Fish Allowed varieties: Light tuna in 5 oz (no albacore)
Pink or Red Salmon in oz
Sardines in 3.75 oz
Jack Mackerel in 15 oz
No smoked
No organic
Canned Fish
Allowed products include the following:
Light tuna in 5 oz; Albacore is not allowed.
Pink or Red Salmon in oz
Sardines in 3.75 oz
Jack Mackerel in 15 oz
These products cannot be smoked or organic.

33. Canned Fish All of the allowed products can be: Oil or water packed
With bones or skin
With added sauces and flavorings
Regular or low sodium
All of the allowed products can be:
Oil or water packed
With bones or skin
With added sauces and flavorings
Regular or low sodium

34. Infant Formula and Baby Food
Formula given must be the brand, type and quantity listed on the FI
Other infant food provided can include these products from Gerber or Beechnut:
Cereal in 8 oz box
3.5/4 0z jars of Stage 2 fruits and vegetables with a single ingredient
2.5 oz jars of meats or poultry with a single major ingredient in added broth or gravy
No organic
Infant Formula and Baby Food
The infant formula given must be the brand, type and quantity listed on the FI. Most infants receiving formula will be getting one of the approved Similac standard products. However some receive more specialized formula. In addition, some women and children receive one of the WIC-eligible nutritionals.
Other infant food provided can include these products from Gerber or Beechnut:
Cereal of any grain in 8 oz box, including whole grain. Ingredients such as milk, fruit or other non-cereal ingredients cannot be added.
3.5/4 oz jars of Stage 2 fruits and vegetables with a single ingredient, including twin-packs. There cannot be added sugar, starches or sodium.
2.5 oz jars of meats or poultry with a single major ingredient in added broth or gravy which makes a starch OK. However, they cannot have added sugar or sodium and cannot be called a dinner.
None of these other infant food items can be organic or contain DHA/ARA.

35. Fruits and Vegetables
Cash Value Vouchers (CVVs) for fresh and frozen fruits and vegetables except as noted:
$4 or $8 for infants (fresh only)
$8 for children
$10 for women (increases to
$11 on Oct. 1st, 2015)
Participants must be allowed to pay overages
Stock must include at least 2 different fruits and 2 different vegetables
Fruits and Vegetables
The program offers Cash Value Vouchers (CVVs) for fresh and frozen fruits and vegetables except as noted:
Some infants receive $4 or $8 CVVs for fresh only.
Children receive ones valued at $8.
Women receive ones valued at $10 (increases to $11 on Oct. 1st, 2015).
Participants must be allowed to pay any amount over the value of the CVV.
It is federally required that all vendors carry at least 2 different fruits and 2 different vegetables at all times.

36. Fruits and Vegetables The “Cashier Card for 2015-2016”
specifies what is and is not allowed
Some of the major items allowed:
Whole or cut-up fresh
Frozen with fruit or vegetable as the
1st ingredient
Frozen vegetables with regular or low
sodium
Organic products
White potatoes, orange yams and sweet potatoes
Fruits and Vegetables
The cashier card specifies what is and is not allowed.
Some major items allowed are:
Whole or cut-up fresh fruits and vegetables
Frozen fruits and vegetables with the fruit or vegetable as the 1st ingredient.
Frozen vegetables with regular or low sodium
Organic products that meet the other requirements
White potatoes, orange yams and sweet potatoes

37. Fruits and Vegetables Some of the major items not allowed:
Added sugars, fats, oils, herbs, or spices
Added sodium (only for fruit)
Breading, creams, or sauces
Dried fruits or vegetables
Salad bar items or party trays
Home canned or home preserved
Fruits and Vegetables
Some of the major items not allowed:
Added sugars, fats, oils, herbs, or spices
Added sodium (only applies to fruit, OK for vegetables)
Breading, creams, or sauces
Dried fruits or vegetables
Salad bar items or party trays
Home canned or home preserved

38. Conclusion of the Food List Presentation
Distribution of Cashier Cards (if applicable)
Recent changes, except for white potatoes, have been transitioning from July 1, 2015 – September 30, 2015:
Old and new Cashier Cards needed at all registers
Items from both lists need to scan as WIC eligible
All eligible participants could receive white potatoes as of July 1, 2015
Assuring that the WIC participant receives any item they are entitled to receive
Conclusion of the Food List Presentation
The “Cashier Card for ” is distributed if applicable.
As with all changes relating to the foods WIC participants receive, there is a 3 month transition in effect that began on July 1, 2015 and ends September 30, 2015.
Therefore, the cashier cards for 2014 – 2015 and should be available at all registers during this time.
Also, allowed items from both food lists are to be retained in WIC scanning through September 30, 2015.
All eligible participants have been able to receive white potatoes since July 1, 2015.
One final item of great importance. WIC participants must receive any item they are clearly entitled to based on the Cashier Card and the FIs and CVVs presented. The WIC Program does not have any direct control over WIC scanning systems. All vendors who utilize such a system must have procedures in place to assure that the participant receives that item. Commonly this would involve an over-ride by vendor determined appropriate staff.
Over riding when necessary

39. Special Information for Ownership/Management
Adopted from the “WIC Vendor Handbook for ”
Adopted from the
“WIC Vendor Handbook for ”

40. Important Items from your Vendor Agreement
WIC food display requirement
Language regarding requests concerning formula purchases
Language regarding how purchase and inventory records are to be presented
Store hours requirements
Important items from your Vendor Agreement. You were made aware of them through completion of the vendor application for
WIC food display requirement -- All WIC food cannot be displayed separately from the other staple foods. However, special end-cap and floor displays are allowed.
Language regarding requests concerning formula purchases -- We are making it clear that vendors are expected to respond to requests to verify infant formula purchases.
Language regarding how purchase and inventory records are to be presented -- All inventory related records are to be presented as originals on commercially printed invoice and/or receipt paper, readable and presented in a logical way.
Store hours requirements -- All vendors are expected to be open for business at least six days per week, have their hours visibly posted and adhered to.

41. Changes to Your Vendor Agreement Effective October 1, 2015
Affects Tennessee WIC established sanctions:
Deletes sanction for not reimbursing for being paid over the maximum amount
New sanction for not submitting price reports on time
New sanction for not having hours posted and/or not adhering to them
An amendment to each vendor agreement must be in place by October 1, 2015
Will be handled prior to that date
Changes to Your Vendor Agreement Effective October 1, 2015
These changes are from the group of vendor sanctions developed by the Tennessee WIC program in addition to federally mandated sanctions:
The sanction for failing to pay requested reimbursements for over the maximum amount on a particular FI has been removed since that procedure has been replaced by the ACH Process
There is a new sanction for not submitting price reports on time to the regional office
There is also a new sanction for not having store hours posted and/or not adhering to them
Each vendor must have an amendment to the current vendor agreement in place by October 1, 2015
Regional WIC staff are responsible for distributing the amendment and having it signed

42. Quick Tips and Reminders
FIs and CVVs taken out of month will likely not be paid
Don’t enter a dollar amount for more than the value of a CVV
Only use the program provided signature card to compare a signature on a FI or CVV
and
Never have a FI or CVV signed before the transaction is completed
Quick Tips and Reminders
Those on this slide and the next represent common situations that can cause your store to lose money and possibly face termination of your agreement and disqualification from the program. The ones in bold are the most serious.
FIs and CVVs taken out of month will likely not be paid – Cashiers must take the time to notice the valid month.
Don’t enter a dollar amount for more than the value of a CVV -- This is still a major cause for a large % of returns for being over the maximum dollar amount.
Only use the program provided signature card to compare a signature on a FI or CVV.
and
Never have a FI or CVV signed before the transaction is completed – The WIC signature card is the only acceptable form of ID for a WIC transaction. Although having the FIs and CVVs signed first may sound like a good idea, it can cause you to be disqualified from the program.

43. Quick Tips and Reminders
Do not redeposit FIs and CVVs paid by ACH and returned for exceeding the max amount
WIC customer courtesies must include all promotions available to all customers
WIC customers must receive any item they are entitled to, whether or not it scans as WIC approved
Never accept FIs or CVVs from other states
Do not hold transacted FIs and CVVs for a long period of time, deposit them as soon as possible
Quick Tips and Reminders
Do not redeposit FIs and CVVs paid by ACH and returned for exceeding the max amount – This can cause unnecessary expense for your store and the program since there likely are returned check charges involved for both.
WIC customer courtesies must include all promotions available to all customers – It is important that your staff be aware that promotions available to all customers such as bonus cards, “buy one, get one”, and coupons, even if they result in excess or non-eligible food items, must be made available to WIC customers as well.
WIC customers must receive any item they are entitled to, whether or not it scans as WIC approved -- This is an ongoing problem, especially when there are major changes to the foods provided. There must be understanding and a procedure among store staff that if an item which a WIC participant should receive does not scan as WIC eligible, the participant must receive it anyway. Such procedures will likely include an over-ride by authorized personnel. All chain corporate offices have indicated to our WIC Central Office that they are in agreement with this policy.
Never accept FIs or CVVs from other states -- You cannot be paid since each state only receives federal funding to serve participants who reside in their state.
Do not hold transacted FIs and CVVs for a long period of time, deposit them as soon as possible. – Not depositing them when there is no reason leads to the Program not being able to guarantee you will be paid for all of your WIC transactions.

44. Receiving Correspondence from the WIC Program
Local WIC Vendor Management staff must receive accurate contact information
This includes an address
Important notices must be handled timely and as directed
ACH statements will only be sent electronically beginning October 2015
Receiving Correspondence from the WIC Program
Your local WIC Vendor Management staff must be able to reach appropriate staff in your store whether by written/electronic correspondence, telephone or in-person. It is the vendor’s responsibility to notify WIC staff when contact information changes.
With the increasing need for electronic communication, it is expected that an is part of the information each vendor provides.
Important notices and guidance, such as those recently for the addition of white potatoes and other changes effective July 1, 2015, must be handled within the allotted timeframe and the directions for your response carefully followed. Failure to do so may result in termination of your agreement and disqualification from the program.
In an important step in the transition towards receiving data only by electronic means, ACH statements will only be sent by beginning in October If this applies to your store, more information will be forthcoming.

45. A Final Reminder
Always remind and encourage your cashiers to READ the FIs and CVVs
HAVE QUESTIONS, NEED ASSISTANCE ………..
Contact your local WIC Representative or visit our website at
A Final Reminder
Always remind and encourage your cashiers to READ the FIs and CVVs
HAVE QUESTIONS, NEED ASSISTANCE ………..
Contact your local WIC Representative or visit our website at