2. WINDOWS MANAGEMENT 1 Case Studies: Implementing SMS 2003 November 20, 2003 Microsoft SMS 2003 Launch Event

3. WINDOWS MANAGEMENT 2 Introduction: Intrinsic Technologies  Desktop and Server Management Specialists  Microsoft Gold Certified Partner  Enterprise Systems  Security Solutions  Project-based, Customized Engagements  Highly Experienced, Certified and Trained Staff  Strong Industry Partnerships  Best-of-breed Solutions

4. WINDOWS MANAGEMENT 3 Introduction: Intrinsic Technologies  SMS 2003 Practice  Most experience with SMS 2003 outside Microsoft  One of two Premier Service Partners identified by Microsoft for SMS 2003 Delivery (www.microsoft.com/smserver/partners)  Servicing Customers Nationwide  Thought Leaders  Derek Hartung has over 10 yrs experience with SMS, is leading largest non-governmental SMS project, is Chairman of Chicago Systems Management User Group  Derek Fournier is former Enterprise Team Lead for Microsoft SMS Product. Led over 60 SMS 2003 client implementations.

5. WINDOWS MANAGEMENT 4 SMS 2003: Case Studies  Crate & Barrel  Relatively small in size  Multiple operating systems  Windows NT 4.0 Domain  Limited bandwidth  Little bureaucracy  No existing ESD  Large Midwest Insurance Company  Large in size  Standardized on Windows XP  Active Directory already deployed  SMS 2.0 already deployed  Formalized change management processes

6. WINDOWS MANAGEMENT 5 Crate & Barrel RDP: Business Drivers  Lou Tucker, Director of IT, Crate & Barrel  Strategic Business Drivers  Improved Asset Management  Efficient Software Deployment  Security Patch Management

7. WINDOWS MANAGEMENT 6 Crate & Barrel RDP: Business Drivers  Environment  100 retail locations, 2 distribution centers, 1 headquarters  1200 desktops (Win95, Win98, WinNT, W2K and WXP)  100+ servers (NT4)  AD/ Win2003 Server  SMS 2003 Benefits to be Realized  Cost savings  Better control of enterprise  Identify Assets for replacement  Software Licensing  Software distribution  Reporting

8. WINDOWS MANAGEMENT 7 Crate & Barrel RDP: Design Factors  Legacy OS’s – Legacy Client  Bandwidth Control to Retail Locations  Synchronized AD / SMS 2003 Design Efforts  Roaming Users

9. WINDOWS MANAGEMENT 8 Crate & Barrel: SMS 2003 Hierarchy SLPMPDPCAPRP MPDPCAP HQ DistributionCenter RetailLocations

10. WINDOWS MANAGEMENT 9 MW Insurance EAP: Business Drivers  Strategic Business Drivers  Asset Management  Software Deployment  Workstation Build Process  Application Packaging  Performed Formalized Tool Assessment

11. WINDOWS MANAGEMENT 10 MW Insurance EAP: Business Drivers  Environment  18,000 claims / agent offices, 4 service centers, 1 headquarters  160,000 desktops (WXP)  20,000 servers (W2K)  AD/Exchange  SMS 2003 Benefits to be Realized  Timely delivery of critical applications  Tie application usage to licensing and procurement  Integrate with build process to provide core apps  Automated integration with application packaging

12. WINDOWS MANAGEMENT 11 MW Insurance EAP: Design Factors  Large Number of Clients  Large Number of Locations  Existing AD Infrastructure  Roaming Users

13. WINDOWS MANAGEMENT 12 MW Insurance: SMS 2.0 Hierarchy 40PrimarySites 18,000SecondarySites

14. WINDOWS MANAGEMENT 13 MW Insurance: SMS 2003 Hierarchy 5PrimarySites

15. WINDOWS MANAGEMENT 14 MW Insurance: SMS 2003 Hierarchy

16. WINDOWS MANAGEMENT 15 SMS 2003: Best Practices  Follow Standard Methodology  Plan, Plan, Plan  Test, Test, Test  Insist on Management Buyoff  Coordinate within IT  Obtain Expert Guidance / Validation

17. WINDOWS MANAGEMENT 16 SMS 2003: Project Timeline

18. WINDOWS MANAGEMENT 17 SMS 2003: Service Offerings

19. WINDOWS MANAGEMENT 18 SMS 2003: Contact Us Intrinsic Website www.intrinsic.net SMUG Website www.smugwire.net Questions?