1. Chapter 4: The Marketing Environment Prepared by Amit Shah, Frostburg State University Designed by Eric Brengle, B-books, Ltd. Copyright 2010 by Cengage Learning Inc. All Rights Reserved1

2. Learning Outcomes 2 LO 1 LO 2 LO 3 Discuss the external environment of marketing, and explain how it affects a firm Describe the social factors that affect marketing Explain the importance to marketing managers of current demographic trends Copyright 2010 by Cengage Learning Inc. All Rights Reserved

3. Learning Outcomes 3 Explain the importance to marketing managers of multiculturalism and growing ethnic markets Identify consumer and marketer reactions to the state of the economy Identify the impact of technology on a firm LO 5 LO 6 LO 4 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

4. Learning Outcomes 4 Discuss the political and legal environment of marketing Explain the basics of foreign and domestic competition LO 8 LO 7 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

5. The External Marketing Environment 5 Discuss the external environment of marketing, and explain how it affects a firm LO 1 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

6. Target Market 6 Target market- A defined group most likely to buy a firm’s product. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

7. Review Learning Outcome 7 LO 1 Demographics Social Change Social Change Economic Conditions Economic Conditions Political & Legal Factors Political & Legal Factors Technology Competition Environmental Scanning Target Market External Environment (uncontrollable) Ever-Changing Marketplace Product Distribution Promotion Price Product Distribution Promotion Price Internal (within the organization) Marketing mix External Environment of Marketing Copyright 2010 by Cengage Learning Inc. All Rights Reserved

8. Social Factors 8 Describe the social factors that affect marketing. LO 2 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

9. Social Factors 9 Values Attitudes Lifestyle Copyright 2010 by Cengage Learning Inc. All Rights Reserved

10. Social Factors 10 Social Factors Influence: Products purchased Prices paid for products Effectiveness of promotions How, where, and when people purchase Copyright 2010 by Cengage Learning Inc. All Rights Reserved

11. Social Factors 11 Self-Sufficiency Upward Mobility Work Ethic Conformity Core American Values Copyright 2010 by Cengage Learning Inc. All Rights Reserved

12. The Influence of Values on Buying Habits 12 Ranked Characteristics of Product Quality Reliability Durability Easy maintenance Ease of use Trusted brand name Low price Copyright 2010 by Cengage Learning Inc. All Rights Reserved

13. Component Lifestyles 13 The practice of choosing goods and services that meet one’s diverse needs and interests rather than conforming to a single, traditional lifestyle. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

14. Role of Families and Working Women Growth of dual-income families results in increased purchasing power Approximately 63% of work-age females are in the workforce Women expect different things in life – purchase bulk of technology products – second largest group of home buyers after couples Single households outnumber married households with kids 14 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

15. Review Learning Outcome 15 LO 2 Social Factors that Affect Marketing Copyright 2010 by Cengage Learning Inc. All Rights Reserved

16. Demographic Factors 16 Explain the importance to marketing managers of current demographic trends. LO 3 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

17. Demographic Factors 17 Demography- The study of people’s vital statistics, such as their age, race and ethnicity, and location. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

18. Tweens 18  Pre- and early adolescents, age 9 to 14  Population of 20 million  Purchasing power of $21 billion in 2008  View TV ads as “just advertising”  Emerging as “the richest generation” and the “most influential generation in history” Copyright 2010 by Cengage Learning Inc. All Rights Reserved

19. Teens 19  Population of 25 million in U.S.  Purchasing power of $195 billion annually  Approximately 72 hours per week tuned in electronically  68 percent of teens have created profiles on MySpace, Zanga, or Facebook  Shopping has become social sport: 62 percent love to shop Copyright 2010 by Cengage Learning Inc. All Rights Reserved

20. Generation Y  Born between 1979 and 1994  Population of 73 million  Purchasing power of $200 billion annually  Researchers have found Gen Yers to be: – Impatient – Family-oriented – Inquisitive – Opinionated – Diverse – Time managers – “Street Smart” – Connected 20 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

21. Generation X  Born between 1965 and 1978  Population of 40 million  Savvy and cynical consumers  More protective and involved with their kids  Value the importance of education  Avid buyers of the latest clothes, technology, and recreational products 21 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

22. Baby Boomers  Born between 1946 and 1964  Population of 77 million— the largest demographic segment  Boomers are postponing retirement – The 2007-2009 downturn has resulted in loss of $2 trillion.  Income will continue to grow as they keep working  Four segments of baby boomers: “ Looking for balance” “Confident and living well” “At ease” “Overwhelmed” 22 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

23. Review Learning Outcome 23 LO 3 Current Demographic Trends Age Tweens 8 to 14 yrs 29 million Gen Y 1979-1994 60 million Gen X 1965-1978 40 million Baby Boom 1946-1964 77 million Copyright 2010 by Cengage Learning Inc. All Rights Reserved

24. Growing Ethnic Markets 24 Explain the importance of marketing managers of multiculturalism and growing ethnic markets. LO 4 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

25. Growing Ethnic Markets 25  Spending power of ethnic markets in 2008: – Hispanics-- $1 trillion – African Americans-- $921 billion – Asian Americans-- $526 billion  Diversity can result in bottom-line benefits to companies. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

26. Marketing to Hispanic Americans 26  The population’s diversity creates challenges for targeting this group.  Hispanics tend to be brand loyal, but are not aware of many U.S. brands.  68% of U.S. Hispanics have home Internet access. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

27. Marketing to African Americans 27  Many firms are creating products for the African American market.  Promotional dollars and media choices directed toward African Americans continue to increase. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

28. Marketing to Asian Americans 28  Younger, better educated, and have highest average income of all groups  Sometimes called a “marketer’s dream  Many products have been developed for Asian American market.  Cultural diversity within the Asian American market complicates promotional efforts. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

29. Ethnic and Cultural Diversity 29  Multiculturalism: occurs when all major ethnic groups in an area (city, county, or census tract) are roughly equally represented  U.S. trend is toward greater multiculturalism  America’s racial and ethnic patterns have taken on distinctly regional dimensions Copyright 2010 by Cengage Learning Inc. All Rights Reserved

30. Review Learning Outcome 30 LO 4 Multiculturalism and Growing Ethnic Markets Copyright 2010 by Cengage Learning Inc. All Rights Reserved

31. Economic Factors 31 Identify consumer and marketer reactions to the state of the economy. LO 5 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

32. Economic Factors 32 Consumer’s Income Inflation Recession Copyright 2010 by Cengage Learning Inc. All Rights Reserved

33. Consumers’ Incomes Median U.S. household income in 2008 was approximately $49,000. Incomes have risen at a slow pace. Education is the primary determinant of earning potential. 33 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

34. Purchasing Power 34 Purchasing Power- A comparison of the relative cost of a set standard of goods and services in different geographic areas. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

35. Inflation 35 Inflation- A measure of the decrease in the value of the money, expressed as the percentage reduction in value since the previous year. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

36. Recession 36 Recession- A period of economic activity characterized by negative growth which reduces demand for goods and services. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

37. Recession Marketing Strategies Improve existing products and introduce new ones Maintain and expand customer services Emphasize top-of-the-line products and promote product value 37 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

38. Review Learning Outcome 38 LO 5 Economic Factors Copyright 2010 by Cengage Learning Inc. All Rights Reserved

39. Technological Factors 39 Identify the impact of a technology firm. LO 6 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

40. Research 40 Basic research – pure research that aims to confirm an existing theory or to learn more about a concept or phenomenon Applied research – an attempt to develop new or improved products Copyright 2010 by Cengage Learning Inc. All Rights Reserved

41. Technological Factors U.S. excels at basic and applied research. Many firms use the marketing concept to guide research. New technology internally creates a long-term competitive advantage. External technology – Creates more efficient operation or better products – May render existing products obsolete 41 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

42. Technological Factors 42 Innovation is becoming a global process. The most innovative firms have an average profit margin growth of 3 percent higher than the typical firm. Copyright 2010 by Cengage Learning Inc. All Rights Reserved

43. Review Learning Outcome 43 LO 6 Impact of Technology on a Firm Basic Research Basic Research Marketing Mix Applied Research Applied Research Technology Advances Copyright 2010 by Cengage Learning Inc. All Rights Reserved

44. Political and Legal Factors 44 Discuss the political and legal environment of marketing. LO 7 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

45. Political and Legal Factors 45  New technology  Society  Businesses  Consumers Laws and Regulations Protect: Copyright 2010 by Cengage Learning Inc. All Rights Reserved

46. Federal Legislation 46 Sherman Act Clayton Act Federal Trade Commission Act Celler-Kefauver Antimerger Act Hart-Scott-Rodino Act Sherman Act Clayton Act Federal Trade Commission Act Celler-Kefauver Antimerger Act Hart-Scott-Rodino Act Regulate competitive environment Robinson-Patman Act Regulate pricing practices Wheeler-Lea Act Control false advertising Copyright 2010 by Cengage Learning Inc. All Rights Reserved

47. Regulatory Agencies 47 Consumer Product Safety Commission Federal Trade Commission Food & Drug Administration Protects consumer safety in and around their homes Prevents unfair methods of competition in commerce Enforces safety regulations for food and drug products Copyright 2010 by Cengage Learning Inc. All Rights Reserved

48. Powers of the FTC 48 Cease-and-Desist Order Consent Decree Affirmative Disclosure Corrective Advertising Restitution Counteradvertising Copyright 2010 by Cengage Learning Inc. All Rights Reserved

49. Consumer Privacy 49  Gramm-Leach-Bliley Act  Health Insurance Portability and Accountability Act (HIPPA)  California’s Notice of Security Breach Law Government Actions Federal Level State Level Copyright 2010 by Cengage Learning Inc. All Rights Reserved

50. Review Learning Outcome 50 LO 7 Political and Legal Environment of Marketing Copyright 2010 by Cengage Learning Inc. All Rights Reserved

51. Competitive Factors 51 Explain the basics of foreign and domestic competition. LO 8 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

52. Competitive Factors 52 How many competitors? How big are competitors? How interdependent is the industry? Copyright 2010 by Cengage Learning Inc. All Rights Reserved

53. Competitive Factors Competition for Market Share and Profits Firms must work harder to maintain profits and market share. Global Competition More foreign firms are entering U.S. market. Foreign firms in U.S. now compete on product quality. 53 Copyright 2010 by Cengage Learning Inc. All Rights Reserved

54. Review Learning Outcome 54 LO 8 Mature Industries Slow Growth / No Growth Highly Competitive Marketplace Can only increase market share by taking it from a competitor. Foreign and Domestic Competition Copyright 2010 by Cengage Learning Inc. All Rights Reserved