1. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa SALSA Training Spanish-speakers Assisting Latinos Student Association

2. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | CORDINATORS To provide consistent and reliable interpreting services for the patients of the student-run volunteer clinic, SHAC. SHAC offers free health care every Wednesday evening at the Carrboro Community Health Center, a division of Piedmont Health Services, Inc. SALSA also provides interpreting and bilingual health education services at community health fairs, including La Fiesta del Pueblo, St. Thomas Moore and El Centro Hispano, among others. ABOUT SALSA Dani Younce, MS2 Rachel Weiner, MS2 Peter Lyu, Undergrad Avery Colomb, Undergrad Christina Olson, Undergrad OUR MISSION CONTACT salsa_leaders@listserv.med.unc.edu

3. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | ORGANIZATION Recognized with UNC Student Union studentlife.unc.edustudentlife.unc.edu – search for SALSA Medical School Student Organizations UNC Med student organizationsUNC Med student organizations (click for link) Volunteers are: Undergraduates Professional School Students Community Members

4. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | SPONSORED EVENTS SHAC Ophthalmology Physical Therapy, Public Health, Social Work Well Child Clinic Health Fairs Saint Thomas More La Fiesta del Pueblo

5. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | INTERPRETING AT SHAC Front/Back Clinic 1 interpreter per night 5:30-8:00PM Patient Intake Vitals Pharmacy 5 interpreters per night 5:30/6:00 - close Clinical Encounters Health Fairs

6. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | YOUR ROLE AS AN INTERPRETER Priority 1: Facilitate communication between patient and provider If you don’t understand something on either side, ask to repeat or clarify. If a provider asks a question that seems inappropriate and you are uncomfortable translating, don’t be afraid to ask them if it could be worded differently If you are unsure of how to best translate a sentence or idea, don’t be afraid to ask questions and use workarounds. Try to avoid summarizing. Remember, the goal is to make sure that the provider and patient understand one another. If you are uncomfortable during a particular conversation, ask to be excused and seek help from the coordinator.

7. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | YOUR ROLE AS AN INTERPRETER “Fly on the wall” Speak in first person Maintain integrity of ideas expressed by patient and provider. Make sure that your efforts enhance the provider/patient relationship; be sensitive to the fact that you will often be the only person in the room that understands all sides of the conversation. Confidentiality! Always be sure that the patient can trust you. Stick with the same patient throughout the visit. Patient advocate You will often be the only person who sees the patient all the way through. This will give you a unique insight on what the visit is like for a patient.

8. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | YOUR ROLE AS AN INTERPRETER Continue to improve your language skills! The better your vocabulary, grammar and pronunciation are, the more effective you will be as an interpreter. Everyone has to get creative at times when they don’t know how to say something, but use this as a learning opportunity. Dictionaries, medical Spanish books, and your fellow interpreters (particularly the native speakers) will be valuable resources. Work on speaking clearly and loudly.

9. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | SENSITIVITY WITH PERSONAL TOPICS Public Health Contraception, STDs and sexual activity Social Work Abuse and safety in sexual relationships HIV Counseling “XYZ” Sexual behavior and orientation, protection, STDs Language “Poker Face”

10. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | DEALING WITH OTHER SPANISH SPEAKERS Family interpreters  Use your judgment  Conflict of interests  Stay in the room “Bilingual” Providers  You may allow providers to speak as much as they can  Begin to interpret when you sense there is a possible misunderstanding or if the flow of the interview is greatly interrupted.  This can also apply to patients who speak some English. Ask them if they want you there. Even if they speak English, they may still feel more comfortable speaking in Spanish.

11. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | WEBSITE www.med.unc.edu/salsa This Presentation will be added under Resources

12. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | HOW TO SIGN UP http://www.med.unc.edu/salsa/schedule (In our website under Schedule) http://www.med.unc.edu/salsa/schedule Write your name in the desired spot. Signing up is binding. It is your responsibility to find a replacement if you cannot make it. Clinic Listserv: salsaclinic@listserv.med.unc.edusalsaclinic@listserv.med.unc.edu Front/Back Listserv: salsafrontback@listserv.med.unc.edusalsafrontback@listserv.med.unc.edu Be considerate to other members, no more than 3/month if the schedule is very full.

13. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | WHEN YOU ARRIVE AT SHAC Sign a Confidentiality Form (available at the nurses station) Sign in on the laptop next to the nurses station (press tab once all fields are filled out. This is how you keep track of the number of the number of hours you have volunteered for future reference. Front/Back people will go up front, Clinic people will remain in the back room until called. Always try to remember the room number of the patient that you have been assigned. Go to the break room in the back and let the coordinator know that you have arrived. Get a “YO HABLO ESPAÑOL” from the coordinator.

14. Student Health Action Coalition (SHAC) 301 Lloyd Street, Carrboro NC 27510 www.med.unc.edu/salsa | ¿ PREGUNTAS ?