1. Machine Health and Condition Based Maintenance Mark N. Pope, General Motors

2. 2 Agenda  Introduction  Pre-Survey Hypothesis  Purpose of Study  Study Development & Timeline  Analysis Approach & Study Targets  Preliminary Survey Findings  Next Steps  Promotional Efforts & Call to Action  Discussion 11AE-0209

3. 3 Introduction Advancements in vehicle technology, and specifically in electrification, will have a significant impact on vehicle reliability, diagnostics & serviceability. These technologies include:  Increased number of electronic control units (ECUs) in vehicles and equipment  Hybrid Electric Vehicles (HEV)/Plug-in Electric Vehicles (PEV)/other Electric Vehicle (EV) technologies  High voltage, high current, and multiple voltage systems on the vehicle, e.g. 48V, 300V  Increased number of customer-provides (e.g. Bluetooth devices, etc.), consumer electronics, aftermarket devices, and in vehicle infotainment devices 11AE-0209

4. 4 Pre-Survey Hypotheses  Increased complexity & new technologies could be creating a knowledge gap that impacts service performance, warranty costs and brand image:  Time-to-repair, FTF, NTF  Increased repair/warranty costs  Environmental implications  Technician safety implications  Some Technicians may not be well equipped for current conditions:  The situation will get worse because we do not have manpower, education, skills, etc.  OEMs should use more diverse tools to meet changing needs of service technicians:  The OEM/Automotive community should take advantage of the many tools available from other industry sectors (e.g. SaaS, cloud computing, advanced information delivery models, etc.).  Members of the public may hesitate to adopt new vehicle technologies due to perceptions of low reliability/poor service. 11AE-0209

5. 5 Purpose of Study - Objectives Assess electrification on vehicle reliability, diagnostics and service Make recommendations to represent the impact of vehicle all stakeholders:  OEMs and Suppliers  Engineering, Manufacturing, Quality, Service  Dealers and Service technicians,(including IRFs\aftermarket)  Other industry Groups  Scan Tool designers/providers  Service information authoring & delivery vendors  PLM software vendors 11AE-0209 Study findings will be used to improve Education, Training, Tools & Future Design

6. 6 Study Development & Activity Timeline  Members of SAE’s Service Technology Program Committee (STPC) and IDC Manufacturing Insights began meeting in August 2010 to discuss issues surrounding “vehicle electrification” and maintenance  Whiteboarding and initial project planning began in November 2010  First draft of survey created in December for team review and feedback  Beta testing conducted through January and February 2011; Feedback incorporated, and survey finalized.  Press release was put on the Business wire on March 7, 2011 and picked up by over 24 different websites within the first 24 hours  Survey was first published and promoted on March 10, 2011  203 Complete data submissions in 14 days, but looking for many, many more! 11AE-0209

7. 7 Analysis Approach: 2 Groups Study targets:  Technicians at Dealerships & OEM Service Garages  Technicians at Independent Repair Facilities  OEMs  Design Suppliers  Engineering Suppliers  Tool Suppliers/Manufactures 11AE-0209 Group 1 Users Group 2 Designers/ Planners Gain insight from those directly involved in these systems & Identify gaps between “Users” and “Designers/Planners”

8. 8 Preliminary Results: Participant Organization Type Source: IDC Manufacturing Insights, 2011 N=203 Of the Total Population: 58% represent OEMs + Suppliers 42% represent Technicians 1)Need to bolster Technician participation 2)Specifically need to reach more Independents

9. 9 Preliminary Results: Participant Industry Source: IDC Manufacturing Insights, 2011 N=203

10. 10 Preliminary Results: Participant Years of Experience % Source: IDC Manufacturing Insights, 2011 N=203

11. 11 Preliminary Results: OEM/Supplier Group Participant Titles Source: IDC Manufacturing Insights, 2011 N=119

12. 12 Preliminary Results: Titles Dealer/Svc Garage/Independent Repair Facility Group Source: IDC Manufacturing Insights, 2011 N=84 “Other” titles include: Technical Communicator/Officer Service Manager Trainer/Instructor Shop owner Technical/Technology Support Application Engineer Manager Service and Product Support

13. 13 Preliminary Results: Participant Areas of Experience Source: IDC Manufacturing Insights, 2011 N=203

14. 14 “How do you expect technician safety to change as a result of new vehicle technologies?” Preliminary Results Example: OEM- Technicians Perception Gap 1= Greatly Improved 5= Much Worse Technicians believe that their safety is in greater jeopardy with new technologies, whereas OEMs/Suppliers believe it will be improved… Source: IDC Manufacturing Insights, 2011 N=203

15. 15 Next Steps  Continue Survey Promotion  Ongoing Data Analysis & Gap Identification  Develop Recommendations  Present Results/Recommendations:  SAE OBD Symposium, September 2011  IDC Manufacturing Insights Webcast, November  Publish IDC Manufacturing Insights Report

16. 16 Promotion Efforts & Call to Action Promotion through multiple channels, but participation is still lower than expected:  15,800 SAE Members, Prospects, and Affiliates  30,000 member Auto OEM Network LinkedIn Group  Identifix Member Community  iATN & NADA Communities  Others… STPC companies, individual efforts, etc. CALL TO ACTION Take the survey! Promote the survey--especially with Technician Networks (Independent participation is acutely low) http://bit.ly/VehicleTechnologyStudy

17. Thank you! mark.n.pope@GM.com http://bit.ly/VehicleTechnologyStudy Take the survey and impact the future of the automotive industry today!