1. Volunteer Advisory Councils

2. 2 Why A Volunteer Advisory Council Carter BloodCare’s Donor Council Program Purpose Goals Guidelines and Responsibilities Recruitment and Acceptance Recognition Questions AGENDA

3. 3 Who or What is a Volunteer Advisory Council? An advisory council is a group of volunteers that provide time, service, feedback and talent to your organization without going on your payroll. VOLUNTEER ADVISORY COUNCILS

4. 4 Because Volunteers Council Members… Are perceived to have credibility because they are unpaid Make a difference to the recipient Are Insiders-Outsiders Extend our Sphere of Influence Bring the luxury of focus WHY A VOLUNTEER COUNCIL? Ellis, Susan J., From the Top Down: The Executive Role in Successful Volunteer Involvement, 3rd Edition, Energize Books, 2010.

5. 5 Because Volunteers Council Members… Engage members of the community as a strategy for meeting service goals as well as methods of service delivery Are freer to give feedback Contribute what would not be purchased otherwise Extend the Budget WHY A VOLUNTEER COUNCIL? Ellis, Susan J., From the Top Down: The Executive Role in Successful Volunteer Involvement, 3rd Edition, Energize Books, 2010.

6. 6 Inputs What resources will be provided? Outcomes What are your overall goals for the council? Activities What activities will the council participate? Outputs What are the outcomes from those activities? FORMING YOUR COUNCIL Seel, Keith, Volunteer Administration: Professional Practice, LexisNexis Canada Inc., 2010

7. 7 Carter BloodCare’s Donor Council Program

8. CARTER BLOODCARE DONOR COUNCIL Purpose To involve active donors and the community in the support of the community blood supply thru education, events and unique community interests of each donor center, in addition to recruiting new donors

9. DONOR COUNCIL GOALS Raise Awareness Bring in new donors Retain existing donors Educate the public Give back to the community

10. COUNCIL GUIDELINES AND RESPONSIBILITIES Meetings Dates and Times Location Length Agendas Who presides Staff member always present

11. Council Positions Chairman Co-Chairman Secretary Community Relations Officer Marketing Auditor Member COUNCIL GUIDELINES AND RESPONSIBILITIES

12. Training and Education New Volunteer Orientation Carter BloodCare policies and procedures for volunteers Confidentiality PR Training How to respond to questions from the media or public Utilize PR/Marketing department One Page Fact Sheet Bullet Point PR Cards COUNCIL GUIDELINES AND RESPONSIBILITIES

13. Blood Center Education Utilize your blood experts Tours Recipient stories Feedback Members can give frank feedback of their donor experience Communicate any pertinent complaints Communicate results if applicable COUNCIL GUIDELINES AND RESPONSIBILITIES

14. 12HourGives Set date Determine theme Submit request for marketing materials Solicit incentive items Agency support COUNCIL GUIDELINES AND RESPONSIBILITIES

15. 15 12HOURGIVES

16. RESULTS 12HourGives Results Tyler 2010 196 Donors Arlington 2009 117 Donors Paris 2011 106 Donors Plano 2009 120 Donors Longview 2010 82 Donors Mesquite 2009 148 Donors Garland 2008 112 Donors HEB 2010 120 Donors Hulen 2010 108 Donors HEB 2009 112 Donors Lockheed Martin 2010 383 Donors Hulen 2009 109 Donors

17. Other Volunteer Opportunities Community Events Special events Large drives Quarterly Council Meetings Purpose Updates Successes Network COUNCIL GUIDELINES AND RESPONSIBILITIES

18. RECRUITMENT AND ACCEPTANCE Recruitment Techniques Who to look to first Existing donors Deferred donors Invite to an event Top 10 Donor Reception Invite to meeting Direct Mail/Email Other sources

19. Criteria for membership Application process Interview Background checks Length of term RECRUITMENT AND ACCEPTANCE

20. RECOGNITION Volunteer/Donor Banquet Special awards Shirt and name tag Personal thank you cards Holiday cards In person thank you

21. 21 Other Helpful Materials and Ideas to Consider Procedure Manual Volunteer Handbook Communications Binder Evaluations Don’t get discouraged! OTHER THINGS TO CONSIDER

22. 22 Let’s Review Why A Volunteer Council Carter BloodCare’s Donor Council Program Purpose Goals Guidelines and Responsibilities Recruitment and Acceptance Recognition VOLUNTEER COUNCILS

23. 23 VOLUNTEER ADVISORY COUNCILS Questions?

24. 24 Scott Justus Volunteer & Special Programs Coordinator sjustus@carterbloodcare.org 903-363-0431 VOLUNTEER ADVISORY COUNCILS